TicketSpice

Ashley

Maddy

Katie Runyan

Orders + Transactions + Reports + Analytics

Cancel and order and issue full or partial refunds, offer a credit, or choose not to refund based on your event policy

Cancel an Order and Give a Full or Partial Refund if Needed

Issue Refunds If An Event or Time Slot is Cancelled

Issue Refunds If An Event is Cancelled | Mass Cancellation

Review a list of all the possible statuses your orders and transactions could receive and why

Order and transaction statuses explained

Resend lost confirmation emails and allow ticket buyers to resend them themselves

Resend a Confirmation Email

Manually enter ticket orders from inside your account. Enter the ticket buyers information, or use past information stored in the CRM

Manually enter ticket orders

Allow ticket buyers to transfer their tickets to another ticket buyer

Ticket transfers between attendees

Edit an order by adding or removing tickets, merchandise. Adjust the ticket date or time. You can also edit other details and choose whether to upcharge or refund the buyer

Edit a Ticket Order

Find out why your attendee's order didn't complete successfully

Look Up Why Your Attendee's Transaction Was Declined, Abandoned, Pending, or Received a Gateway Error

Give a ticket buyer a refund for your event without canceling the order or changing the status of their order

Issue A Full or Partial Refund Without Changing the Order's Status

Managing Orders

Gain invaluable insights about your market through a data provider that enriches your attendee data with demographics, trends, and interests

3rd Party Data Enrichment (Contact Insights)

Upload and update your contact list by bulk importing your contacts in a CSV file

Import Your Contacts into TicketSpice in Bulk

Create and assign tags to segment your contact list and send more personalized, relevant messages

Use Contact Tagging to Organize and Target Your Contacts

Learn how to add, manage, filter, import, and export contacts in TicketSpice

Add, View, and Manage Your Contacts with a Built-In CRM

Contacts

Dashboard

Report Summary is an additional tab on the Analytics this will give you an overview of what is on your form.

Report Summary

View or download a roster of your attendees by running a Tickets export, using the Booking Summary, or downloading a roster

View or Export an Attendee List

Quickly determine the number of tickets that have sold for specific days, ticket levels, and time slots, and see who will be coming

Use Booking Summary to See How Many Attendees Have Purchased Tickets for Your Event and Who Will be Attending

Lauren

Shaunta

Analytics + Report Summary

Understand each report type so you can export the data you actually need

Choosing the Right Report in TicketSpice

Export the number of tickets purchased per order, the items and merchandise that were selected, and the billing information associated with each order

Download an Order Data Report to Export Your Order Information

Export details about your tickets and ticket holders, including ticket holder information and questions you asked each attendee

Download a Tickets Report to Export Information about Your Tickets

Use the Transactions report to see a history of all transactions that have happened on your event page

Download a Transactions Report to Export Your Financial Information

Export a Products Report to view a summary of your sold merchandise

Download a Products Report

Export a Coupons Report to view your coupon data

Download a Coupons Report

Export an Ambassador Report to view a summary of your Ambassadors

Download an Ambassador Report

Download the signatures from your Terms field

Download a Signatures Report

Export a Waivers report to download all PDF waivers submitted on your ticketing page

Download a Waivers Report

Export a Membership Report to view your membership data

Download a Membership Report

Export a Scan Log report to see a history of every ticket ID scanned into your event

Download a Scan Log Report

Export the Scan Summary Report to view an overview of scan activity for your event

Download a Scan Summary Report

Use the On-Site Sessions Report to view sales made from the Box Office and Mobile Pay Pass

Download an On-Site Sessions Report

Create and schedule a report to email to your inbox on a specific date or on a recurring interval, saving you and your team tons of time

Setup, schedule, edit and delete Memorized Reports

Understand how to match your payouts, track financial changes, and view a full item-level breakdown of every order and transaction

Download the Order Ledger Report to Track Revenue, View Order Changes, and Reconcile Financial Data (Beta Feature)

Hannah

Exports

Find answers and get help from Intercom Support and Community Experts

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