TicketSpice

Phina

Katie Runyan

Alex Thompson

Orders + Transactions + Reports + Analytics

Cancel an entire order and choose to issue a full refund, partial refund, no refund, or issuing a coupon code

Cancel an ticket order

Add tickets to an order

Remove tickets from an order

Edit a ticket date or time slot

Add or remove merchandise from an order

Cancel and Fully Refund an Order

Issue Refunds If An Event or Time Slot is Cancelled

Mass Cancellation

If a ticket buyer paid offline via cash or check or some other non-credit or debit card form of payment, here is how to complete their order

Complete an Offline Cash or Check Payment

Review a list of all the possible statuses your orders and transactions could receive and why

Order and transaction statuses explained

If a ticket buyer loses their confirmation email, you can easily resend it AND you can empower the ticket buyer to resend their own

Resend a confirmation email

Manually enter ticket orders from inside your account. Enter the ticket buyers information, or use past information stored in the CRM

Manually enter ticket orders

Allow ticket buyers to transfer their tickets to another ticket buyer

Ticket transfers between attendees

Edit an order by adding or removing tickets, merchandise, edit other details and choose whether to upcharge or refund the ticket buyer

Edit a ticket order

A recent FTC ruling on how fees are calculated and shown is causing a small amount to charge attendees when making edits to their order.

Why am I prompted to charge attendees a few cents when editing their order?

Find out why your attendee's order didn't complete successfully

Look Up Why Your Attendee's Transaction Was Declined, Abandoned, Pending, or Received a Gateway Error

Give a ticket buyer a refund for your event without canceling the order or changing the status of their order

Issue A Full or Partial Refund Without Changing the Order's Status

Managing Orders

Gain invaluable insights about your market through a data provider that enriches your attendee data with demographics, trends, and interests

3rd Party Data Enrichment (Contact Insights)

Upload and update your contact list by bulk importing your contacts in a CSV file

Import Your Contacts into TicketSpice in Bulk

Ashley

Maddy

Contacts

Report Summary is an additional tab on the Analytics this will give you an overview of what is on your form.

Report Summary

Dashboard

Quickly determine the number of tickets that have sold for specific days, ticket levels, and time slots, and see who will be coming

Use Booking Summary to See How Many Attendees Have Purchased Tickets for Your Event and Who Will be Attending

Lauren

Shaunta

Analytics + Report Summary

Learn about the Order Data, Transactions, Tickets, Scan Summary, Products, Coupon, Signatures, Waivers, and Memberships Reports and Exports

Export and Download Information about your Orders, Tickets, Transactions, Products, Coupons, and More!

Create and schedule a report to email to your inbox on a specific date or on a recurring interval, saving you and your team tons of time

Setup, schedule, edit and delete Memorized Reports

Download a roster of everyone who is planning to attend your event or scan data by running a Tickets export

Export an attendee list or scan history

Hannah

Exports

Find answers and get help from Intercom Support and Community Experts

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