The Scan Log Report is available for events using the TicketSpice Scanning app. It provides a detailed record of every ticket scan captured at your event. This report includes all scan attempts, both valid and invalid, and lists each ticket ID individually. This report is especially useful when you need to investigate a specific ticket, review scan activity in detail, or analyze individual scan results rather than viewing high-level summaries.
Pro Tip: The Scan Log provides a detailed record of all activity in the Scanning App. It tracks every scan event, including valid and invalid scans, item redemptions, and other ticket-scanning and redemption activity as it occurs.
If you're looking for an overview of valid scans by date, ticket level, or device, we recommend using the Scan Summary Report instead.
Note: Pro Tip: Click here to download a sample Scan Log Report and preview the layout and included fields.
Jump To...
Download a Scan Log Report
To pull a Scan Log report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Scan Log report
Search for your page name and select the page, or simply select it if you see it
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Select the Devices you would like to include in the report
Select a date range if desired. If these fields are blank, the report will pull all scans that have taken place from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Available Fields
Ticket ID
Ticket ID
The Ticket ID field generates a unique number for every ticket in TicketSpice. This identifier is assigned at the time of purchase and is not duplicated. The Ticket ID field corresponds to the Ticket ID field in the Tickets Report.
Ticket Level
Ticket Level
The Ticket Level column displays the exact ticket level name associated with the scanned ticket.
Scan Type
Scan Type
The Scan Type field shows the type of item that was scanned into the event. This can help you distinguish between standard digital tickets and physical tickets used at the event. Here are the scan types on a Scan Log report.
ticket: A standard TicketSpice digital ticket
hardstock ticket: A physical hardstock ticket created using the hardstock ticket feature
Scan Result
Scan Result
The Scan Result field shows the outcome of the scan attempt. This can help you identify successful scans, denied entries, reset actions, or scanning issues during your event. Here are the scan results on a Scan Log report.
ALREADY_SCANNED: The ticket was already scanned and exceeded the allowed scan limit
INVALID_DATE: The ticket was scanned outside of the allowed event date or time slot
REDEEMED_ITEMS: A ticket-level item was redeemed. This includes multiple choice items, t-shirts, or quantity box items added directly to the ticket level (rather than the order section)
REDEEMED_ORDER_ITEMS: An order-level item was redeemed. This includes merchandise items, multiple choice items, t-shirts, or quantity box items added through the order section
RESET: A scan reset action was performed on the ticket
VALID: The ticket was successfully validated and scanned into the event
WRONG_GATE: The ticket was scanned using an app key that was not configured to scan that ticket level
PHOTO_TAKEN: The ticket was successfully scanned and a required attendee photo was captured during entry. Note: the PHOTO_TAKEN result is only used when the ticket level requires a photo in the TicketSpice Scanning App
Scan Date
Scan Date
The Scan Date field shows the date and time the scan occurred. This can help you review attendee entry activity and verify when tickets were scanned into the event.
Device Name
Device Name
The Device Name field shows the custom name assigned to the device when logging into the TicketSpice Scanning App. This can help you identify which device performed a scan.
Note: Tickets scanned directly from your TicketSpice account will appear under the scanner name Web App instead of a specific device name
Device UUID
Device UUID
The Device UUID field shows the unique identifier assigned to a device after it logs into a specific app key in the TicketSpice Scanning App.
Pro Tip: A device keeps the same Device UUID across scanning sessions, even if the device name is changed when logging into the TicketSpice Scanning App
Page Name
Page Name
The Page or Event Name column specifies the name of the TicketSpice page where the scanned ticket was purchased.
FAQs
Can I download a report from an archived page?
Can I download a report from an archived page?
Users cannot download reports from any archived pages. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Yes, users can save reports and set these reports to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.
Why are the scanning numbers different between the Scan Log Report, the Tickets Report, the Scan Summary Report, and the Analytics?
Why are the scanning numbers different between the Scan Log Report, the Tickets Report, the Scan Summary Report, and the Analytics?
The scanning numbers may differ because each report measures scan activity differently. Some reports count unique tickets, while others count every scan event. Here is how each report tracks scans.
Scan Log
Provides a detailed record of all activity in the Scanning App
Includes valid scans, invalid scans, item redemptions, and other scanning-related activity
Each activity is recorded as its own event, making the Scan Log the most detailed view of scanning activity
Tickets Report
Tracks scan activity on a per-ticket basis
The Entry Scans column counts every valid scan associated with a ticket
The Total Scans column counts all scan attempts associated with a ticket, including successful scans and invalid re-scan attempts after the ticket has reached its scan limit
Each scan event is counted individually, so each valid scan and invalid re-scan attempt increases the value in this column, even when the same ticket is scanned multiple times on the same device
Scan Summary Report
Counts the daily total of unique tickets successfully scanned on each device
A ticket is counted once per device
If the same ticket is successfully scanned on two different devices, it is counted twice
Multiple valid scans of the same ticket on the same device are counted only once
Invalid scans are not included
Analytics (Total Ticket Scans)
Counts unique tickets that have been successfully scanned for entry at least once
Each ticket is counted only once, based on its first successful scan
Additional scans of the same ticket are not included
Invalid scans are not included
What time zone are reports based on?
What time zone are reports based on?
Reports display dates and times based on the local time zone of the device you’re using when pulling the report.