The Scan Log Report is available for events using the TicketSpice Scanning app. It provides a detailed record of every ticket scan captured at your event. This report includes all scan attempts, both valid and invalid, and lists each ticket ID individually. This report is especially useful when you need to investigate a specific ticket, review scan activity in detail, or analyze individual scan results rather than viewing high-level summaries.
Pro Tip: The Scan Log shows each individual scan result for your event. If you're looking for an overview of valid scans by date, ticket level, or device, we recommend using the Scan Summary Report instead.
Note: Pro Tip: Click here to download a sample Scan Log Report and preview the layout and included fields.
Jump To...
Download a Scan Log Report
To pull a Scan Log report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Scan Log report
Search for your page name and select the page, or simply select it if you see it
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Select the Devices you would like to include in the report
Select a date range if desired. If these fields are blank, the report will pull all scans that have taken place from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
FAQs
Can I download a report from an archived page?
Can I download a report from an archived page?
Users cannot download reports from any archived pages. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Yes, users can save reports and set these reports to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.