Want to add a ticket order without going through your live event page? The manual entry feature allows you to easily input orders, making it perfect for manually importing ticket orders from another platform, processing paper submissions, or purchasing tickets for an attendee over the phone.
A key benefit of manual entry is the ability to re-purchase tickets for past attendees to a new event page using their saved information and card on file. This is especially useful for transferring an attendee from one event to another or quickly signing up repeat attendees. This guide will walk you through how to use manual entry efficiently!
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Add a Ticket Order for an Attendee Paying via Credit Card
NOTE: If you'd like to enter a ticket order manually, but not enter any billing information, we recommend creating and entering a coupon code to waive the fees for this order.
From the top menu bar, click the Orders tab
Click the Add Ticket Order button in the top right corner
Select the page for which you want to enter a new order
If you are adding a ticket order for a contact or past attendee, search for their name in the Contacts field. This will pre-fill their contact information in the designated fields
Complete any fields on your TicketSpice page
Enter the billing information
Select Credit Card, and enter their credit card information
Add a Note (if desired)
Click Submit
Pro Tip: If you added a contact, click Copy Contact's information below to auto-populate their contact information to the billing section
If you added a contact and they have a saved card on file, you can select the Use a Previously Saved Card checkbox to auto-populate a previously saved card.
Warning: In TicketSpice, contacts are based on the billing email that is entered. We strongly recommend using a unique email for each separate contact for whom you add a ticket order. When multiple orders are entered using the same billing email, they are grouped together in Contacts.
If you're adding an order for someone who is already in the database, we recommend using the same email address for the new order. This ensures all their purchases are grouped under the same contact and prevents duplicate contacts.
Add a Ticket Order for an Attendee Paying via Offline Payment
Pro Tip: When manually entering orders, TicketSpice will always display the offline option, even if this payment method isn't available on the live page.
Note: If you'd like to enter an order manually, but not enter any billing information, we recommend creating and entering a coupon code to waive the fees for this order.
From the top menu bar, click the Orders tab
Click the Add Ticket Order button in the top right corner
Select the page for which you want to enter a new order
If you are adding a ticket order for a contact or past attendee, search for their name in the Contacts field. This will pre-fill their contact information in the designated fields
Complete any fields on your TicketSpice page
Enter the billing information
Select Offline
Date Received (optional): enter the date in which you received the payment. This can be a date in the past, or the current date. This field is optional
Mark as Received (optional): check this box if you would like to mark the payment as received. When this box is checked, the system will mark the order as complete after submitting the order. If this box is not checked, the order will be marked as pending offline, and a user can later mark the payment as received
Add a Note (if desired)
Click Submit
Pro Tip: If you added a contact, click Copy Contact's information below to auto-populate their contact information to the billing section.
If you added a contact and they have a saved card on file, you can select the Use a Previously Saved Card checkbox to auto-populate a previously saved card.
Warning: In TicketSpice, contacts are based on the billing email that is entered. We strongly recommend using a unique email for each separate contact for whom you add an order. When multiple orders are entered using the same billing email, they are grouped together in Contacts.
If you're adding an order for someone who is already in the database, we recommend using the same email address for the new order. This ensures all their purchases are grouped under the same contact and prevents duplicate contacts.
FAQs
Why am I Required to Enter a Phone Number in the Billing Section?
Why am I Required to Enter a Phone Number in the Billing Section?
Users are required to enter a phone number in the billing section on the back-end when the page has required this field. If you want to temporarily disable this field, you can disable the phone number field in the TicketSpice page itself, and then enable the phone number field after you enter your orders. Here is how to disable the phone number field.
Note: By disabling the phone number field, attendees will not be able to enter their phone number in the billing section and opt in to receive texts from your event.
From the Pages screen in the top menu bar, click the pencil icon under the page you want to edit
Scroll down to the Billing Section
Hover over the Mobile Phone Number field, and click the pencil icon
Toggle the Enable button to No
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Can I import ticket orders from a file or list in bulk?
Can I import ticket orders from a file or list in bulk?
Right now, ticket orders cannot be imported from a file or list. To import tickets into TicketSpice, we recommend entering them into the system individually.
If I manually enter a ticket order with an offline payment, but I won't receive the payment until later, how do I complete the payment once I receive it?
If I manually enter a ticket order with an offline payment, but I won't receive the payment until later, how do I complete the payment once I receive it?
If you're manually entering a ticket order and the attendee is paying by cash or check — but you haven't received the payment yet — we recommend keeping the Mark as Received checkbox unchecked. After submitting the order, the system will place the order in a Pending Offline Payment status.
Once you receive the payment, click here to learn how to mark their payment as received and complete their order.
Can I manually add ticket orders for Reserved Seating page types?
Can I manually add ticket orders for Reserved Seating page types?
At this time you cannot add manually ticket orders for Reserved Seating pages.