TicketSpice gives you the ability to enable Ticket Transfers. If a ticket buyer is unable to attend your event, this would give them the ability to transfer their tickets to another ticket buyer so they can get their money back. You can even charge a transfer fee if you'd like.
Enabling Ticket Transfers also helps prevent you from having to field, "Can I get a refund?" questions. Here is how to enable Ticket Transfers:
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Your purchasers can use TicketSpice to transfer a ticket in their order to someone else.
Enable Ticket Transfers
From the Pages screen, click the pencil icon on the page you'd like to enable Ticket Transfers for
Hover your mouse over Settings and select Attendee Permissions from the drop down
Toggle Allow Attendee to Transfer Their Tickets to Yes
Ticket Transfer settings
You can set a date range for when ticket transfers are able to take place. Leaving the date fields blank means transfers can take place any time.
Set a transfer fee if you'd like (this is optional). This can be either a fixed dollar amount or a percentage. Once the transfer takes place, the original ticket buyer will be refunded their original ticket amount minus this fee.
Three ways to transfer tickets
Admins can initiate transfers from an order. Here is how:
Click Orders from the top menu bar
Search for the order you'd like to transfer and click the eye icon next to it
Click Transfer Order
Select the tickets you'd like to transfer and enter the info of the ticket buyer you'd like to transfer the tickets to and click Send Transfer Link button
This order will be given a Pending Transfer status until the transfer is completed
Ticket buyers can initiate a transfer from your ticketing page without needing an account. You can enable this option by turning it on in the help navigation bar of your page.
Edit the header image of your page
Toggle on the Show Help Navigation
Toggle the Show the Transfer My Registration Link to on
Ticket buyers can transfer their tickets from inside their Attendee Account Center. Here is how you can enable it for them.
Here is how ticket buyers would transfer their tickets from inside their Account Center.
Ticket Transfer FAQs
If I change the price of my tickets, does the transfer recipient pay the old price or the new price?
If a ticket buyer transfers their ticket to another ticket buyer, the recipient will pay the new price, the price the page is currently charging.
Can I cancel a pending ticket transfer?
Yes, you can cancel a Pending Transfer.
Click on Orders and search for the order you'd like to cancel the pending transfer for and click the eye icon next to that order.
Click the Edit Order button
If an order has a Pending Transfer status, the transfer either needs to be completed or canceled in order to edit the order.
What does the ticket buyer who is receiving transferred tickets experience?
The person accepting the transfer will click the claim transfer hyperlink in an email.
Next, they will be routed to your event page where the system automatically selects the ticket types being transferred. They can also purchase additional items that are available.
How do actions affect ticket transfers?
When a ticket buyer receives a ticket transfer, when they go to purchase their tickets, the page will reflect today's actions, not the date of the original ticket buyer's purchase. If the ticket level the original ticket buyer purchased are now hidden by an action, you would want to create a new action that shows it if you'd like the new ticket buyer to select that same ticket option.