The ticket transfer feature lets an attendee who can no longer attend an event pass their ticket to someone else instead of requesting a refund. You can turn this on for attendees to manage themselves, or initiate a transfer for them directly from your TicketSpice account.
In this article, we'll cover how to enable ticket transfers, initiate a transfer request from your account, let attendees transfer tickets from your live page and their Account Center, and cancel a pending transfer request.
Note: When a ticket is transferred, the original attendee is refunded and the new recipient is charged. The new recipient is charged the current price of your tickets on the live page, not necessarily the price the original attendee paid.
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Enable Transfers
From the Pages screen, click the pencil icon on the page you want to edit
Hover your mouse over the Settings tab in the top menu bar
Select Attendee Permissions from the dropdown
Toggle the Allow Attendee to Transfer Their Tickets button to Yes
Set when attendees can transfer their tickets, if desired. If this option is left blank, attendees can transfer their orders up to the date of their event
Add a Transfer Fee to charge a fee for transferring your ticket, if desired. This fee can be a fixed dollar amount or a percentage
Pro Tip: If you charge a transfer fee, your event receives the full amount. TicketSpice does not charge platform fees for ticket transfers.
Note: Once the transfer is completed, the original ticket buyer will be refunded. If you have a change fee, this fee will be deducted from the refund the ticket buyer sees. The original tickets will be canceled, and the new ticket buyer will receive new tickets.
Initiate a Ticket Transfer on Your TicketSpice Account
Once transfers are enabled, users can initiate a transfer directly from your TicketSpice account.
From the top menu bar, select the Orders tab
Search for the order ID, name, or email in the search box
Click the eye icon next to the order you want to transfer
Select Transfer Order
Select the tickets you want to transfer
Add the information of the person you want to transfer the tickets to
Click Send Transfer Link
Note: Once you request to transfer the tickets, the ticket(s) have the status Pending Transfer until the new recipient completes the transfer. Once completed, the original ticket(s) shows a status of Transferred, and the new tickets shows a status of Completed.
Allow Attendees to Initiate a Transfer from the Live Page
You can let attendees initiate their own transfers directly from your live page, without needing to log in to an account.
Enable transfers. Click here to learn how to enable transfers
From the Pages screen, click the pencil icon on the page you want to edit
On the top of the page, click the pencil button on your header
Scroll down to the Help Navigation section
Toggle on Show Help Navigation
Select Show the Transfer My Registration Link
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Allowing Attendees to Initiate a Transfer from the Account Center
Attendees can also transfer tickets after logging in to their Account Center. This section covers turning that setting on.
Enable transfers. Click here to learn how to enable transfers
From the Pages screen, click the pencil icon on the page you want to edit
Hover your mouse over the Settings tab in the top menu bar
Select Attendee Permissions from the dropdown
Toggle the Allow Attendee to Create an Account button to Yes
Select when attendees can see the option to log in. By default, no dates or times are set, so attendees will always see the option. To restrict this, enter a specific date and time range
Select where to display the link to the Attendee Account Center
Click the At the bottom of the receipt page checkbox to show attendees the link to the Attendee Account Center on the confirmation page. If desired, customize the message and the button text
Click the On email confirmations checkbox to show attendees the link to the Attendee Account Center on the confirmation email. If desired, customize the message and the button text
Attendee Experience
Ticket transfers can be initiated by you or requested by the original attendee through your live event page or the Attendee Account Center, depending on the options you enable.
Once the transfer request is initiated, the recipient claims the transfer and pays for the tickets. Once the transfer is complete, the original attendee receives a refund. Use the options below to view the attendee experience for each transfer method.
Note: When a ticket is transferred, the original attendee is refunded and the new recipient is charged. The new recipient is charged the current price of your tickets on the live page, not necessarily the price the original attendee paid.
For example, assume Susan buys a ticket during the early bird sale for $25. After the sale ends, she realizes she can’t attend and decides to transfer the ticket to her friend George. When George clicks the claim transfer link in his email, he is taken to the live event page, where the system automatically selects the same ticket type Susan originally purchased. Since the current ticket price is now $35, George pays the updated ticket price of $35. After the transfer is complete, Susan receives a refund for $25.
Attendee Experience When a TicketSpice User Initiates the Transfer Request on Behalf of an Attendee
Attendee Experience When a TicketSpice User Initiates the Transfer Request on Behalf of an Attendee
After the user initiates a transfer request, the new recipient will receive an email inviting them to complete the transfer
The new recipient clicks Claim Transfer in this email
The recipient is directed to your live event page, where the original attendee’s tickets are automatically added to this order
They complete any required order and billing information
They click Submit to complete the transfer. The new recipient's card is charged, and the original attendee's card is refunded
Once the transfer is completed, the original attendee receives an email that the transfer was successfully processed and they will receive a refund to their card on file
Attendee Experience When a Ticket Buyer Initiates the Transfer Request on Your Live Page
Attendee Experience When a Ticket Buyer Initiates the Transfer Request on Your Live Page
Pro Tip: Attendees can initiate a transfer from your live event page only if you enable this option. Click here to learn how to set this up.
On your live page, the original ticket buyer selects Transfer My Ticket at the top of your live page
They enter their email address and order number
They enter the new recipient's name and email
They click Lookup Tickets
If their information is valid, we will send an email to the original ticket buyer's email asking them to confirm they would like to transfer their tickets
The ticket buyer must click Verify Transfer
After the ticket buyer approves the transfer, the new recipient will receive an email inviting them to complete the transfer
The new recipient clicks Claim Transfer
The recipient is directed to your live event page, where the original attendee’s tickets are automatically added to this order
They complete any required order and billing information
They click Submit to complete the transfer. The new recipient's card is charged, and the original attendee's card is refunded
Once the transfer is completed, the original attendee receives an email that the transfer was successfully processed and they will receive a refund to their card on file
Attendee Experience When a Ticket Buyer Initiates the Transfer Request on the Attendee Account Center
Attendee Experience When a Ticket Buyer Initiates the Transfer Request on the Attendee Account Center
Pro Tip: Attendees can initiate a transfer from the Attendee Account Center only if you enable this option. Click here to learn how to set this up.
To initiate the transfer from the Account Center, the ticket buyer first logs in to the Attendee Account Center
They select Tickets from the top menu bar
They click the eye icon next to the order you'd like to view
They click Transfer in the Order Information section
They select the tickets they want to transfer
They add the recipient's name and email address
They confirm that would like to transfer their ticket(s)
They click Transfer
After the ticket buyer initiates the transfer, the new recipient will receive an email inviting them to complete the transfer
The new recipient clicks Claim Transfer
The recipient is directed to your live event page, where the original attendee’s tickets are automatically added to this order
They complete any required order and billing information
They click Submit to complete the transfer. The new recipient's card is charged, and the original attendee's card is refunded
Once the transfer is completed, the original attendee receives an email that the transfer was successfully processed and they will receive a refund to their card on file
See Who a Ticket Was Transferred To
Any ticket with a status of Transferred shows you exactly where the ticket was transferred to.
From the top menu bar, select the Orders tab
Select the Tickets tab
Click the eye icon next to the ticket you want to view
In the Overview section of the ticket, view the note showing who the ticket was transferred to and the date and time of the transfer.
Note: Click the hyperlinked name in the note to view the new recipient who received the transferred ticket.
Cancel a Pending Transfer Order
If a recipient never completes their transfer, or the original attendee decides they want to attend after all, you can cancel a pending transfer request.
From the top menu bar, select the Orders tab
Search for the order ID, name, or email in the search box
Click the eye icon next to the order you want to transfer
Click Edit Order
Confirm that you want to cancel the existing transfer request
Click Cancel Transfer Request
Note: You cannot edit other details on an order while it has a pending transfer request. If you need to edit an order, you must first cancel the transfer, or have the new recipient complete the transfer.
FAQs
What happens if the recipient never completes their transfer?
What happens if the recipient never completes their transfer?
The order stays in Pending Transfer status indefinitely, even after the transfer link expires. If you need to resolve it, such as letting the original attendee check in, we recommend cancelling the transfer request.
If I change a ticket’s price, which price will the transfer recipient pay?
If I change a ticket’s price, which price will the transfer recipient pay?
The transfer recipient pays the ticket’s current price on your live event page, not the price the original attendee paid.
How do actions affect ticket transfers?
How do actions affect ticket transfers?
When a recipient claims a ticket transfer, the page applies the actions currently active on the live page, not those active when the original ticket was purchased. If an action now hides the original ticket level, create a new action to display it so the recipient can select the same ticket option.
How long is a ticket transfer link valid?
How long is a ticket transfer link valid?
Transfer invitation emails remain active for 7 days from the time they are sent.
Note: If the recipient does not claim the transfer within 7 days, the transfer link will expire and can no longer be used. The original ticket holder can start a new transfer if needed.
Can I transfer orders that are pending final payment or pending offline?
Can I transfer orders that are pending final payment or pending offline?
No. At this time, only completed tickets can be transferred. Tickets that are pending final payment, pending offline payment, or pre-registered cannot be transferred.
How do I see who received a transferred ticket?
How do I see who received a transferred ticket?
Click here to learn how to see who received a transferred ticket.
Can I transfer merchandise to another attendee?
Can I transfer merchandise to another attendee?
No, you can only transfer the tickets in an order. All other paid financial items in the order, including merchandise, cannot be transferred. These items remain linked to the original order, even if you transfer all tickets.