If a ticket buyer contacts you requesting for their confirmation or tickets to be resent, we'll walk you through how to do so. Also, if you wish to schedule out to have all of your ticket buyers' tickets to be resent, be sure to check out how to setup a Scheduled Reminder here.
Lastly, you also can enable Resend Confirmation email on the navigation bar of your page (if not already enabled).
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Resend a Confirmation Email
To resend a ticket buyer's confirmation email, follow these steps:
From the Pages screen, select Orders from the top menu bar in your account
Search for the ticket buyer's name
Click the eye icon to the right of their order
Click Resend Email
Click Send
NOTE: If the ticket buyer is requesting for you to resend the confirmation to an email other than what is listed in their order, we just recommend doing so with caution. Confirm their identity prior to sending to a different email to help prevent any social engineering or nefarious requests.
Note: Resending confirmation emails is free. There is no additional charge to do so.
Enable Resend Confirmation on the Nav Bar
You can enable a Resend Confirmation link at the top of your ticketing page where any ticket buyer can go to enter their email to have their confirmation and tickets resent. Here is how:
From the Pages screen, click the pencil icon on the page you'd like to enable the Resend Confirmation for
Click the pencil on the header image
Scroll down and enable Show Help Nav (if it isn't already enabled)
Check the box for Resend Confirmation
