Confirmation emails can be resent to individual attendees at any time. You can also enable a self-service option on your ticketing page that allows attendees to resend their own confirmation email whenever they need it.
Pro Tip: This article walks through how to resend an individual confirmation email. Click here to learn how to resend all of your ticket buyers' confirmation emails using the Reminder Emails feature.
Jump To...
Resend a Ticket Buyer's Confirmation Email
You can manually resend a ticket buyer’s confirmation email at any time. This is helpful if the original email was never received or if the buyer needs a copy again.
Note: Confirmation emails can be resent at no additional cost.
From the top menu bar, select the Orders tab
Search for the order ID, name, or email in the search box
Click the eye icon next to the order you want to view
Click Resend Email
Verify the attendee’s name and email, and make any updates as needed
Click Send
Warning: If a ticket buyer asks you to resend their confirmation to a different email because the original address was entered incorrectly, proceed with caution. Be sure to verify their identity before sending to a new address to prevent potential fraud or social engineering attempts.
Allow Attendees to Resend Confirmations on Your Ticketing Page
You can enable a Resend Confirmation link at the top of your ticketing page, allowing ticket buyers to enter their email address and have their confirmation email and tickets resent automatically.
From the Pages screen, click the pencil icon on the page you want to edit
On the top of the page, click the pencil button on your header
Scroll down to the Help Navigation section
Toggle on Show Help Navigation
Click the Show the Resend Confirmation Link checkbox
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
