The Tickets Report provides you detailed, ticket-level data for every individual ticket purchased through your event page. This report includes information for each ticket sold through your ticketing page. This report is unique because it captures information collected per ticket, not per order. It includes ticket holder details, ticket level information, assigned ticket numbers, and responses to any questions added within the ticket block.
If you need attendee-specific information, such as individual names, scan activity for a specific ticket, or ticket numbers, the Tickets Report is the correct report to use.
Pro Tip: Click here to download a sample Tickets Report and preview the layout and included fields.
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Download a Tickets Report
Note: On Reserved Seating pages, you can use the Tickets report to see all venue and seating details, including which seats have been sold and which remain available.
You can also use the Tickets report to quickly view seat hold information by including the Seat Hold Code, Seat Hold Name, and/or Hold Release Date field(s) in your report.
To pull a Tickets report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Tickets Report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If desired, use the Ticket Level field to only include specific ticket levels in your report. By default, the Tickets Report includes all ticket levels.
If your page is set up as a date-based event or uses an event series template, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Tickets report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Note: When filtering by event selection, TicketSpice will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and July 15 will appear in the Event Selection field. If the attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Tickets report will include the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all tickets from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Pro Tip: On Reserved Seating pages, select the "Include All Seats" checkbox to see both sold and unsold seats in your Tickets report. Keep this checkbox unchecked to only view data for your sold seats.
Available Fields
Any questions added to the ticket block
Any questions added to the ticket block
The Tickets Report displays all ticket-level fields collected for each individual ticket purchased. Ticket-level fields are questions or form fields that must be completed once per ticket, not once per order. You can use ticket-level fields to collect attendee information, ask ticket holders a multiple choice question, require checkbox selections, and more.
Note: The Tickets Report only includes fields added at the ticket level. If a field is placed below the ticket block and is completed once per order, it will not appear in the Tickets Report. Those fields appear in the Order Report, which provides information about your orders.
Ticket Fee ($ Amount)
Ticket Fee ($ Amount)
The Ticket Fee column shows any fees that are added directly to the ticket level.
Note: This field does not display fees associated with the “Pass on all fees to buyers” feature. If you are passing all fees to buyers, use the Ticket Total ($ Amount) field to view the total ticket price after all fees have been applied.
Ticket ID
Ticket ID
The Ticket ID field generates a unique number for every ticket in TicketSpice. This identifier is assigned at the time of purchase and is not duplicated.
Ticket Type
Ticket Type
The Ticket Type column displays the ticket type associated with the ticket level. Available ticket types in TicketSpice include Standard, Raffle, Donation, and Season Pass.
Ticket Level
Ticket Level
The Ticket Level column displays the exact name of the ticket level selected by the buyer.
Raffle Number
Raffle Number
The Raffle Number column displays the raffle number assigned to the ticket, if the ticket type is Raffle. This field remains blank for Standard, Donation, and Season Pass ticket types.
Ticket Price ($ Amount)
Ticket Price ($ Amount)
The Ticket Price column displays the base price of the ticket before any fees are applied. This field does not include any ticket-level fees or any additional fees passed on to the buyer.
Pro Tip: Coupons and Actions affect the Ticket Report's pricing in different ways.
Coupons: If a coupon discounts tickets, the ticket price field in the Tickets Report will show the ticket price before the coupon was applied. You can use the Order Data Report to determine the price of the order after all coupons have been applied
Actions: If an action adjusts the price of a ticket, the adjusted ticket price is shown directly on the ticket price field in the Tickets Report
Ticket Total ($ Amount)
Ticket Total ($ Amount)
The Ticket Total ($ Amount) column displays the total cost of the ticket after all applicable fees are applied. This field includes the base ticket price, any fees added at the ticket level, and any fees passed on to buyers using the pass on all fees feature.
Currency
Currency
The Currency column displays the currency associated with the ticket.
Status
Status
The Status field shows the current status of a ticket within TicketSpice. Possible order statuses include: Completed, Pending, Abandoned, Pending Offline Payment, Pending Transfer, Transferred, Pre-Registered, and Canceled.
Click here to learn more about the different order statuses in TicketSpice.
Sold Date
Sold Date
The Sold Date field shows the date the ticket was originally sold in TicketSpice. This reflects the initial date when the ticket buyer purchased this ticket.
Date Completed
Date Completed
The Date Completed field shows the date the ticket was completed in TicketSpice. This reflects the initial date when this ticket was completed.
Page Name
Page Name
The Page or Event Name column specifies the name of the TicketSpice page where the ticket was purchased.
Event Selection
Event Selection
The Event Selection field populates with data when you are using a Series of Event page. This field displays the specific event the attendee selected at the time of purchase.
Date Selection
Date Selection
The Date Selection field populates with data when you are using a date-based event page. This field shows the specific date the attendee selected to attend your event.
Timeslot Selection
Timeslot Selection
The Timeslot Selection field appears when you are using a date-based event page with time slots. This field shows the specific time slot the attendee selected to attend your event.
Reserved Seating Price Tier
Reserved Seating Price Tier
The Reserved Seating Price Tier populates with data when you are using a Reserved Seating page. This field displays the pricing tier associated with the ticket.
Price Point
Price Point
The Price Point field populates with data when you are using multiple price points for each ticket level. This field shows the specific price point name associated with the ticket.
Price Point Name
Price Point Name
The Price Point field populates with data when you are using multiple price points for each ticket level. This field shows the specific price point name associated with the ticket.
Entry Scans
Entry Scans
The Entry Scans column displays the total number of times the ticket was scanned for entry. This field shows how many times a ticket has been scanned into your event.
Total Scans
Total Scans
The Total Scans column displays the total number of times the ticket was scanned. This field includes all scans associated with the ticket, including both entry and exit scans.
First Scan Date
First Scan Date
The First Scan Date column displays the date and time the ticket was scanned for the first time.
Last Scan Date
Last Scan Date
The Last Scan Date column shows the date and time the ticket was scanned for the last time.
Last Scan Device
Last Scan Device
The Last Scan Device column displays the most recent scanning device used for the ticket. This field shows which device last scanned the ticket into your event.
Billing Name
Billing Name
The Billing Name (First) and Billing Name (Last) fields display the first and last name entered in the billing details section during checkout. These fields reflect the name associated with the payment method used for the ticket.
Billing Organization Name
Billing Organization Name
The Billing Organization Name field shows the organization name entered in the billing details section during checkout, if you are using this field.
Billing Address
Billing Address
The Billing Address field displays the address entered in the billing details section during checkout. This reflects the address associated with the payment method used for the order. If the order is free and no payment information is collected, this field will be blank.
Billing Email Address
Billing Email Address
The Billing Email Address field displays the email address entered in the billing details section during checkout. This reflects the email associated with the payment information for the order.
Billing Email OptIn
Billing Email OptIn
The Billing Email Opt-In field shows whether the ticket buyer agreed to receive email communications from your event during checkout.
Billing Phone Number
Billing Phone Number
The Billing Phone Number field shows the the phone number added in the billing details section during checkout. This indicates the phone number associated with the payment information for the order.
Order ID
Order ID
The Order ID field generates a unique number for every order in TicketSpice. This identifier is assigned at the time of purchase and is not duplicated.
Order Number
Order Number
The Order Number is a unique identifier assigned to each order at the time of purchase. No two orders share the same number. This field can be used to identify which order a specific ticket is associated with.
Order Reference
Order Reference
The order reference identifies the order reference for an order. This field can be used to identify the order reference a specific ticket is associated with.
Admin Notes
Admin Notes
The Admin Notes field displays any notes your users added to the individual ticket. These notes are internal and are not visible to the attendee.
Metadata (key: value)
Metadata (key: value)
The Metadata field displays any metadata values added to your TicketSpice page. Click here to learn more about how to add metadata to your TicketSpice page.
Tracking / Promo Code
Tracking / Promo Code
The Tracking / Promo Code field indicates whether the ticket was purchased using a tracking link or promo tracking code. If a tracking link was used, this field will display the associated tracking or promo identifier tied to that ticket. If no tracking link was used during checkout, this field will be blank.
Originating Source
Originating Source
The Originating Source field shows how the ticket was purchased. It reflects the original point of entry for the ticket and does not change if the ticket is later edited.
Here are the original sources on a Tickets Report
Standard: The ticket was purchased through your online ticketing page
Box Office: The ticket was purchased using the Box Office App
Accountmanager: The ticket was added to an existing order through the Attendee Account Center
Controlpanel: The ticket was added to an existing order by a user on your TicketSpice account through the backend.
Ticket Holder First Name
Ticket Holder First Name
The Ticket Holder First Name column populates with data if you add a name field to the ticket level. This field displays the first name entered for the individual ticket holder.
Ticket Holder Last Name
Ticket Holder Last Name
The Ticket Holder Last Name column populates with data if you add a name field to the ticket level. This field displays the last name entered for the individual ticket holder.
Ticket Holder Email
Ticket Holder Email
The Ticket Holder Email column populates with data if you add an email field to the ticket level. This field displays the email associated with the individual ticket holder
Ticket Holder Phone
Ticket Holder Phone
The Ticket Holder Phone column populates with data if you add an phone number field to the ticket level. This field displays the phone number associated with the individual ticket holder
FAQs
What is the difference between a Tickets Report, an Order Data Report, and a Transactions Report?
What is the difference between a Tickets Report, an Order Data Report, and a Transactions Report?
The Tickets Report, Order Data Report, and Transactions Report have unique use cases and are recommended in different situations.
The Tickets Report provides one line per ticket sold, not per order. For example, if a customer buys five tickets, the report will show five separate rows. This report works best for finding the questions you asked within the ticket level, such as the attendee's name, email, or other questions. This report allows you to see detailed information for each ticket that was sold.
The Order Data Report provides a high-level view of each order. It exports one line per order, and summarizes everything included in that purchase. This report works well when you want to see what each customer purchased and the details of this order
The Transactions Report displays all financial activity that has occurred on your account. Rather than showing one line per order, this report provides one line per financial transaction. If a single order has multiple financial events, such as an initial charge and a refund, each event will appear on its own row. This report does not include detailed information about the order contents or the items purchased. Instead, it focuses solely on the amounts processed and the type of financial activity that occurred
How can I view a summary of how many scans have been used per ticket?
How can I view a summary of how many scans have been used per ticket?
If you want to view a summary of the scan activity per ticket, we recommend using the Tickets Report. With this report, you can find the Entry Scans, Total Scans, First Scan Date, Last Scan Date, and Last Scan Device for each of your tickets.
Can I download a report from an archived page?
Can I download a report from an archived page?
Users cannot download reports from any archived pages. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Yes, users can save reports and set these reports to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.