The Orders tab lets you see a history of your recent orders without pulling an export. You can view orders across all your pages, narrow the list to a specific page, or filter by status, giving you a lot of flexibility in how you review your data. This article covers how to use the Orders tab and how to view the details of a specific order.
Pro Tip: The Orders tab is best for reviewing a specific order or your recent activity at a glance. If you need a complete history of your order history, we recommend running the Order Data Report instead.
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View All Ticket Orders
Click Orders in the top menu bar to open the tab. By default, you'll see the View All view, which lists every order processed on your TicketSpice account.
Pro Tip: You can filter your orders by status, page, or date to narrow your search to orders with a specific status, orders on a specific page, or orders that were placed within a specific date range. You can apply multiple filters at once.
Note: Use the search bar to find a specific order. You can search by the billing name, billing email, company name (if applicable), order number, or order reference.
Each order in the list shows:
Name: Shows the billing name entered for the order. If a name is entered in the order section (located below the ticket level and above the billing section), the order section name is displayed instead of the billing name
Address: Appears directly under the name and shows the billing address associated with the order. For US addresses, you'll see the city and state. For international addresses, you'll see the city, state/region/province (if applicable), and country abbreviation
Amount: Shows the total value of the order
Ticket Count: Shows the number of tickets purchased in the order
Page: Shows the page where the order was placed
Status: Shows the order status. Click here to learn more about the order statuses available in TicketSpice
Date: Shows the date the order was placed. If a pre-registered order is later completed, this shows the original submission date rather than the date an admin completed the order
Pencil and Eye icons: Opens the order so you can edit or view the order details
Pro Tip: If you accept free orders, the ticket buyer does not enter an address, so an address will not appear under the name.
View Pending Payment Orders, Pre-Registered Orders, and Tickets
Beyond the View All view, you can filter to specific types of orders. Use the available views to quickly find pending payment orders, pre-registered orders, or tickets.
Pending Payment
Pending Payment
In TicketSpice, the Pending Payment view shows all orders with an outstanding balance. This includes orders awaiting an offline payment and orders with an outstanding balance on a payment plan.
Pro Tip: You can filter your orders by status, page, or date to narrow your search to orders with a specific status, orders placed on a specific page, or orders placed within a specific date range. You can apply multiple filters at once.
You can also use the search bar to find a specific order.
Each order in the list shows:
Name: Shows the billing name entered for the order. If a name is entered in the order section (located below the ticket level and above the billing section), the order section name is displayed instead of the billing name
Address: Appears directly under the name and shows the billing address associated with the order. For US addresses, you'll see the city and state. For international addresses, you'll see the city, state/region/province (if applicable), and country abbreviation
Amount Paid: Shows the total amount paid toward the order so far
Amount Due: Shows the remaining balance due for the order
# of Payments: Shows the number of successful and unsuccessful payment attempts that have processed for this order
Page: Shows the page the order was placed on
Due Date: Shows the final payment due date for the order
Pencil and Eye icons: Opens the order so you can edit or view the order details
Pre Registrations
Pre Registrations
In TicketSpice, you can use the Pre Registrations view to view all orders that are pre-registered for one of your events. You can also use this view to complete a pre-registration if desired.
Pro Tip: You can filter your orders by page or date to narrow your search to orders that were placed for a specific page or placed within a specific date range. You can apply multiple filters at once.
You can also use the search bar to find a specific order.
Each order in the list shows:
Name: Shows the billing name associated with the order
Ticket Count: Shows the number of tickets in the pre-registered order
Total: Shows the total value of the pre-registration
Page: Shows the page where the order was placed
Date: Shows the date the order was originally submitted
Complete: Click this button to complete a pre-registration. If you previously tried to complete a pre-registration and it was unsuccessful, click Update Card to update their card and try again
Tickets
Tickets
In TicketSpice, you can use the Tickets view to view the recent tickets for your event pages.
Pro Tip: You can filter your orders by status, page, or date to narrow your search to tickets with a specific status, tickets on a specific page, or tickets that were placed within a specific date range. You can apply multiple filters at once.
You can also use the search bar to find a specific ticket.
Each order in the list shows:
Name: Shows the name associated with the ticket. If no name is entered at the ticket level, the billing name associated with the order will appear instead
Ticket ID: Appears directly under the ticket name and shows the ticket ID associated with the ticket
Address: Appears directly under the ticket name and ticket ID and shows the billing address associated with the order. For US addresses, you'll see the city and state. For international addresses, you'll see the city, state/region/province (if applicable), and country abbreviation
Amount: Shows the total value of the ticket
Ticket Level: Shows the ticket level for this ticket
Page: Shows the page where the ticket was purchased
Status: Shows the ticket's status
Date: Shows the date the ticket was originally submitted
Scan Status: Shows the ticket’s scan status. If the ticket isn't scanned into your event, this field will be blank. If it is checked in, it will show the date and time of the most recent scan
Check In: Use this option to check the ticket into your event. If the ticket has already been scanned, click Reset Scans to clear its scan history. The check-in option is not available for tickets that are pre-registered, canceled, transferred, pending, or abandoned
Pencil and Eye icons: Opens the ticket so you can edit or view the ticket details
View a Specific Order
To view the full details of a single order, locate it in your list and click the eye icon to open it. Once you view a specific order, you can view various details about it.
Overview
From the Overview section, you can view basic details about the order. This includes the name associated with the order, order status, total amount paid, page associated with the order, and the total number of transactions and linked tickets.
Pro Tip: If you hover over the name, you can see the email and phone number associated with the contact. You can also click View Contact to view this person's contact profile. The contact profile includes all orders, transactions, registrations, and donations this contact has purchased.
Order Details
If you have any information added to the order section of your page below the ticket block and above the billing section, you can view any of these fields. This can include any merchandise, sessions, or donations the ticket buyer added to their order.
Pro Tip: The Details screen shows the current selections associated with the order, not its historical selections. If you edit the order later, this section will reflect the current selections rather than what was originally submitted.
Linked tickets
If someone purchased multiple tickets in the same order, you'll see all linked tickets here.
For each ticket, you can see:
Name: Shows the name associated with the ticket. If no name is entered at the ticket level, the billing name associated with the order will appear instead
Ticket ID: Appears directly under the ticket name and shows the ticket ID associated with the ticket
Ticket Level: Shows the ticket level for this ticket
Status: Shows the ticket's status
Amount: Shows the total value of the ticket
Checked In: Shows whether the ticket is checked into your event. If the ticket isn't checked into your event, this field will be blank. If it is checked in, it will show the date and time of the scan
Check In: Use this option to check the ticket into your event. If the ticket has already been scanned, click Reset Scans to clear its scan history. The check-in option is not available for tickets that are pre-registered, canceled, transferred, pending, or abandoned
Pencil and Eye icons: Opens the ticket so you can edit or view the ticket details
Linked transactions
The Linked Transactions section displays any transactions linked to the order. For each transaction on the order, you can see:
Date: Shows the date and time the transaction attempt was initiated
Source: Shows how the transaction originated
Method: Shows the payment method used for the transaction and the billing name
Status: Shows the transaction status. Click here to learn more about different transaction statuses in TicketSpice
Amount: Shows the transaction amount
Eye icon: view more details about the transaction
Note: The Transaction Source tells you where or how a transaction was initiated or processed. You may see any of the following sources:
Transaction Sources
Transaction Sources
Web: The registrant initiated the transaction from your live TicketSpice page
Control Panel: An admin manually added a payment from your TicketSpice account
Account Portal: The registrant completed the transaction through the Attendee Account Center
Recurring: TicketSpice automatically processed an installment for a registrant enrolled in a payment plan
Customer Chargeback: The customer initiated a chargeback for the transaction
Mobile App: An admin initiated the transaction through the TicketSpice Scanning app
Membership: TicketSpice automatically processed a member’s auto-renewal payment
Manual Entry: An admin created a new registration using the Manually Enter Ticket Orders feature
Mobile Pay Pass: The registrant initiated the transaction on-site using the Mobile Pay Pass feature
Memberships (if applicable)
If the order has a membership associated with it, the Membership section will share the membership information. Click the eye icon to view more information about the membership.
The membership section will display and show:
Member ID
Membership Level
Status
Expiration Date
Notes
The Notes section displays any notes your admins added to the order.
To add a note:
In the Notes section, click Add Note
Add your note
Click Save Note
Pro Tip: Any notes you add to an order can be found in the Order Data Report, so you can review them alongside the rest of your order data.
Additional actions
From the order page, you can also:
View the receipt to see the ticket buyer's current selections
Note: The receipt doesn't show the ticket buyer's original selections if the order is updated. It's dynamic, so if you edit the order, the receipt updates to reflect the ticket buyer's current status and selections.
FAQs
Can I search through a history of transactions that have processed through my account?
Can I search through a history of transactions that have processed through my account?
Yes, you can search for a transaction history through the Transactions tab.