If you have enabled offline payments on your TicketSpice page, attendees can choose a non-credit or debit payment method, such as cash, check, or another manual payment option. Once you receive their payment, you'll need to mark it as complete in the system to ensure they receive their confirmation email and QR code for entry.
This article will guide you through the process of completing an offline payment, as well as how to void an offline payment if an attendee does not submit their payment.
Note: To track offline payments in TicketSpice, offline payments must be enabled, and the ticket buyer must have already submitted their order and selected to pay via offline payments. To learn how to enable offline payments on your ticketing page, click here.
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Complete an Offline Payment
Pro Tip: Users can filter their orders by status to locate all orders in a Pending Offline status. To do this, use the Status filter box next to the search box to find all Pending Offline orders.
To complete an offline payment, hover your mouse over the Reports tab in the top menu bar
Select Transactions from the dropdown
Search for the billing name name, order number, or billing email in the search box
Click the eye icon next to the order you want to complete
Click Complete
Select Complete by Offline Payment
Enter a Reference Label
Add a custom Confirmation Message to send to the ticket buyer (if desired)
Enter any admin notes (if desired)
Check the box to mark that you understand that updating the transaction cannot be undone. Once you mark the Transaction Complete, it cannot be reversed back to Pending
When ready, click Complete Transaction
NOTE: You can also choose Complete by Card Payment if an attendee later decides that they would like to pay via credit or debit card. Completing an Offline Payment by card will void the original Pending Offline Payment and record a new card transaction for this order.
Once you complete an offline payment, the status will update from Pending Offline Payment to Completed. The Transaction Method will show as Offline with a Completed status. If you chose to add a note, that note will display below as well.
Void an Offline Payment
If a ticket buyer doesn't submit their payment, you can void their order. This will update the status of the order in TicketSpice and open up additional ticket(s) for your event if your event has a limited supply. Here is how to void an offline payment in TicketSpice.
Hover your mouse over the Reports tab in the top menu bar
Select Transactions from the dropdown
Search for the attendee's name, order number, or billing email in the search box
Click the eye icon next to the order you want to void
Click Complete
Select Void
Check the box to mark that you understand that updating the transaction cannot be undone. Once you mark the Transaction Void, it cannot be reversed back to Pending
When ready, click Refund Transaction
Add a Note to an Offline Payment
You can add notes to any transaction to provide additional details. For example, notes are useful if an attendee submits a partial payment and you want to track the remaining balance.
Hover your mouse over the Reports tab in the top menu bar
Select Transactions from the dropdown
Search for the ticket buyer's name, order number, or billing email in the search box
Click the eye icon next to the transaction you want to edit
Scroll down to the bottom of the transactions screen
Under Notes, click Add Note
Enter your note
Click Save Note
Send an Offline Payment Reminder Email
If you are approaching a deadline when Offline Payments are due, you can go into the transaction and click Send a Reminder to remind the attendee to send in their Offline Payment. When you click Send a Reminder, an email field will be opened, where you can enter a custom message, instructions on where to send the payment, etc.
Pro Tip: Users can filter their orders by status to locate all orders in a Pending Offline status. To do this, use the Status filter box next to the search box to find all Pending Offline orders.
To send an an Offline Payment reminder email, hover your mouse over the Reports tab in the top menu bar
Select Transactions from the dropdown
Search for the attendee's name, order number, or billing email in the search box
Click the eye icon next to the order for which you want to send a reminder email
Click Send Reminder, and send your email from the email field that opens
FAQs
When is the TicketSpice fee applied to offline payments?
When is the TicketSpice fee applied to offline payments?
The TicketSpice fee is applied for Offline Payments when the original order takes place and the status is set as Pending Offline Payment.
If I cancel an offline order, will the TicketSpice fees I paid be refunded?
If I cancel an offline order, will the TicketSpice fees I paid be refunded?
No. Fees for offline orders are non-refundable, even if the order is canceled.
My ticket buyer is paying with offline payments, and just paid a portion of their order cost. How can I track this in TicketSpice?
My ticket buyer is paying with offline payments, and just paid a portion of their order cost. How can I track this in TicketSpice?
If a ticket buyer submits a portion of their registration cost via offline payment, we recommend adding a note to their transaction with the payment details. Once the full payment is received, you can complete the offline payment to complete the order. Click here to learn how to add a note to an offline payment.
Can I download a report that shows orders that have been submitted but still have an unpaid offline balance?
Can I download a report that shows orders that have been submitted but still have an unpaid offline balance?
Yes, you can download a report that only includes orders that have been submitted but have an unpaid balance. To do this, we recommend downloading an Order Data report, and only including orders with the Pending Final Payment status. Here is how to do this:
Hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Order Data report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If your page is set up as a date-based event or is an event series event, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Order Data report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: The Event Selection field will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and 15 will appear in the Event Selection field. If another attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Only select the Pending Offline Payment status
Select a date range if desired. If these fields are blank, the report will pull all orders from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
