The Scan Summary Report gives you a consolidated view of check-in activity recorded through the TicketSpice Scanning app. It organizes valid ticket scans into an easy-to-review format, allowing you to analyze attendance data across your event.
This report breaks down successful scans by date, ticket level, and scanning device, helping you evaluate entry flow, monitor device usage, and review attendance trends.
Pro Tip: The Scan Summary report provides an overview of all valid scans. Other scan results are excluded from this report. To view a complete record of all scan attempts, including invalid scans, use the Scan Log Report instead.
Note: Click here to download a sample Scan Summary Report and preview the layout and included fields.
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Download a Scan Summary Report
To pull a Scan Summary Report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Scan Summary report
Search for your page name if desired, and select the page from the dropdown
Click the Download button
Understand a Scan Summary Report
The Ticket Scan Summary report shows how many valid tickets were scanned each day, which ticket levels were scanned, and how scans were distributed across each scanning device. Each section of the report represents a single scan date, with scans grouped by ticket level and scanner device.
Note: The Scan Summary Report shows the daily total of unique tickets scanned per device. If the same ticket is successfully scanned on multiple devices, each device will count that ticket once. For example, if one ticket is scanned on two different devices, it will count as 2 in the Scan Summary.
If the same ticket is scanned multiple times on the same device, it is only counted once for that device.
The Date column shows the date tickets were scanned
The Ticket Level column shows which ticket levels had at least one scan on that date. A total row underneath the ticket levels combines scans across all ticket levels for the day
The Total column shows the total number of scans across all scanning devices for that ticket level or total row
Columns to the right of the Total column show how many scans were completed by each individual scanning device. These column names match the device name entered when logging into the TicketSpice Scanning App
Pro Tip: Dates without any valid scans will appear as blank sections in the report. A blank section will appear for each day without scans until the next date with at least one valid scan appears in the report
Note: Tickets scanned directly from your TicketSpice account will appear under the scanner name Web App instead of a specific device name
FAQs
Can I download a report from an archived page?
Can I download a report from an archived page?
Users cannot download reports from any archived pages. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Yes, users can save reports and set these reports to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.
Can I generate a Scan Summary Report for a specific date range?
Can I generate a Scan Summary Report for a specific date range?
No. Scan Summary Reports include all scan data for the event. After downloading the report, you can remove any dates or rows you do not need.
Can I download Scan Summary Reports for multiple pages at the same time?
Can I download Scan Summary Reports for multiple pages at the same time?
No. Scan Summary Reports must be downloaded individually for each page.
Why are the scanning numbers different between the Scan Summary Report, the Tickets Report, the Scan Log Report, and the Analytics?
Why are the scanning numbers different between the Scan Summary Report, the Tickets Report, the Scan Log Report, and the Analytics?
The scanning numbers may differ because each report measures scan activity differently. Some reports count unique tickets, while others count every scan event. Here is how each report tracks scans.
Scan Summary Report
Counts the daily total of unique tickets successfully scanned on each device
A ticket is counted once per device
If the same ticket is successfully scanned on two different devices, it is counted twice
Multiple valid scans of the same ticket on the same device are counted only once
Invalid scans are not included
Tickets Report
Tracks scan activity on a per-ticket basis
The Entry Scans column counts every valid scan associated with a ticket
The Total Scans column counts all scan attempts associated with a ticket, including successful scans and invalid re-scan attempts after the ticket has reached its scan limit
Each scan event is counted individually, so each valid scan and invalid re-scan attempt increases the value in this column, even when the same ticket is scanned multiple times on the same device
Scan Log
Provides a detailed record of all activity in the Scanning App
Includes valid scans, invalid scans, item redemptions, and other scanning-related activity
Each activity is recorded as its own event, making the Scan Log the most detailed view of scanning activity
Analytics (Total Ticket Scans)
Counts unique tickets that have been successfully scanned for entry at least once
Each ticket is counted only once, based on its first successful scan
Additional scans of the same ticket are not included
Invalid scans are not included