The Order Data Report allows you to export detailed information about every order placed on your event page. It provides a structured, order-level summary that includes ticket quantities, merchandise or add-ons, discounts, fees, and billing details associated with each purchase.
This report works well when you need a clear breakdown of what was included in each order and how those selections contribute to the overall total paid. If you're looking for a structured export that captures the details of every order in its current state, the Order Data Report is a great tool.
Pro Tip: Click here to download a sample Order Data Report and preview the layout and included fields.
Jump To...
Download an Order Data Report
To pull an Order Data report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Order Data report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If your page is set up as a date-based event or is an event series event, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Order Data report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: The Event Selection field will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and 15 will appear in the Event Selection field. If another attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Order Data report will include the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all orders from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Available Fields
Ticket Level (Quantity), Ticket Level ($ Amount), and Ticket Level ($ Fee)
Ticket Level (Quantity), Ticket Level ($ Amount), and Ticket Level ($ Fee)
In the Order Report, ticket-level related fields show the quantity sold, ticket price, and ticket fees for each ticket level, plus overall totals across all ticket levels.
Ticket Level Quantity: The number of tickets purchased for a ticket level in the order
Ticket Level ($ Amount): The per-ticket price for the ticket level in the order
Ticket Level ($ Fee): The fee applied to each ticket for the ticket level
Pro Tip: Coupons and Actions affect the Order Data Report's pricing in different ways.
Coupons: If a coupon discounts tickets, the ticket level fields in the Order Data Report will show the ticket price before the coupon was applied. You can use the Coupon Code and the Order Total fields in the report to determine the discount and the total price of the order after all coupons have been applied
Actions: If an action adjusts the price of a ticket, the adjusted ticket price is shown directly on the ticket level fields in the Order Data report
Any fields added to the order section of your ticketing page
Any fields added to the order section of your ticketing page
The Order Report displays all fields added to the Order Section of your ticketing page. These are fields that are completed once per order, regardless of how many tickets are purchased. Any field added below the ticket block and configured to collect one response per order will appear as its own column in the report.
This can include fields like merchandise selections, sessions selected once per order, memberships, file uploads, donation fields, and multiple choice questions added below the ticket block.
Note: It’s important to note that the Order Report only includes order-level fields. If a field is added directly to a ticket level and must be completed for each attendee, it will not appear in this report. In that case, use the Tickets Report, which provides one row per ticket and includes ticket-level questions and selected options.
Coupon Code ($ Amount), and Coupon Code (Code)
Coupon Code ($ Amount), and Coupon Code (Code)
The Coupon Code fields in the Order Report show both the specific coupon code applied to an order and the total discount amount applied to that order. This allows you to identify which orders used a coupon and how much revenue was reduced as a result.
Note: The Order Report works best when reviewing individual transactions that used a coupon. It shows the exact orders where a code was applied and the total discount associated with each order. If you want to see broader coupon data, such as how many times a coupon was used, use the Coupons Report instead.
Purchase Protection
Purchase Protection
The Purchase Protection field appears in the Order Report if Purchase Protection is enabled on your event page. This field indicates whether the ticket buyer opted in to Purchase Protection for their order.
Order ID
Order ID
The Order ID field generates a unique number for every order in TicketSpice. This identifier is assigned at the time of purchase and is not duplicated.
Order Total ($ Amount)
Order Total ($ Amount)
The Order Total field shows the final total amount of the order after any coupons or discounts have been applied. This reflects the total amount due at checkout.
Note: The Order Total on the Order Data Report reflects the current value of the order, not necessarily the original amount at the time of purchase. If a customer edits their order (such as adding or removing tickets), TicketSpice updates the existing order record to display the revised total. The Order Data report does not create a separate line item for order changes; it always shows the most up-to-date order total.
Admin Items, and Admin Items Total ($ Total)
Admin Items, and Admin Items Total ($ Total)
The Admin Items field reflects any manual adjustments made to an order after it has been completed. These adjustments are added by an admin from within the order and appear in the report as part of the updated order record.
Admin Items are added to an order when a user adds a custom charge or processes a refund through the Additional Items section. Admin Items also appear when an admin modifies an order in a way that results in an upcharge or refund and chooses not to collect the additional amount or issue the refund for the difference.
Change Fee Total ($ Amount)
Change Fee Total ($ Amount)
The Change Fee Total field appears if the Attendee Account Center is enabled and a change fee is configured for order updates. This field reflects the total amount of change fees applied when an attendee modifies their order through the Attendee Account Center.
Mobile Pay Pass Items, Mobile Pay Pass Items Total ($ Amount)
Mobile Pay Pass Items, Mobile Pay Pass Items Total ($ Amount)
The Mobile Pay Pass Items and Mobile Pay Pass Items Total fields appear if you are using the Mobile Pay Pass feature for your event. These fields track purchases made onsite using Mobile Pay Pass.
The Mobile Pay Pass Items column lists the specific items an attendee purchased through Mobile Pay Pass. The Mobile Pay Pass Items Total column shows the total cost of those onsite purchases.
Order Status
Order Status
The Order Status field shows the current status of an order within TicketSpice. Possible order statuses include: Completed, Pending, Abandoned, Pending Offline Payment, Pending Transfer, Transferred, Pre-Registered, and Canceled.
Click here to learn more about the different order statuses in TicketSpice.
Order Date
Order Date
The Order Date field shows the date the order was originally submitted in TicketSpice. This reflects the initial date when the customer completed checkout.
Date Completed
Date Completed
The Order Completed Date field shows the date the order was submitted in TicketSpice. This reflects the initial date when the customer completed checkout.
Page Name
Page Name
The Page or Event Name column specifies the name of the TicketSpice page where the order took place.
Page ID
Page ID
The Page ID field displays the unique identifier assigned to your TicketSpice event page. Each page in TicketSpice has its own Page ID, which remains consistent for that specific event.
Event Selection
Event Selection
The Event Selection field displays data when you are using a Series of Events page. This field displays the specific event the attendee selected at the time of purchase.
Date Selection
Date Selection
The Date Selection field appears when you are using a date-based event page. This field shows the specific date the attendee selected to attend your event.
Timeslot Selection
Timeslot Selection
The Timeslot Selection field appears when you are using a date-based event page with time slots. This field shows the specific time slot the attendee selected to attend your event.
Payment Method
Payment Method
The Payment Method field shows how the attendee paid for the transaction. This field reflects the method selected at checkout and identifies how the order was processed.
Here are available payment methods in TicketSpice
Card: This payment method indicates a standard credit or debit card payment
Apple_Pay: This payment method indicates the order was completed using Apple Pay
Google_Pay: This payment method indicates the order was completed using Google Pay
Offline: This payment method indicates the order was submitted using an offline payment method (such as cash or check)
Payment Account
Payment Account
The Payment Account field displays the payment details for orders completed using a credit or debit card, Apple Pay, or Google Pay. This field shows the card brand (for example, Visa, Mastercard, American Express) and the last four digits of the card number used for the transaction. If the order was submitted using an offline payment method, this field will be blank.
Expiration Month
Expiration Month
The Expiration Month field displays the expiration month associated with the credit or debit card used for the transaction. This field is populated only for orders paid by card, Apple Pay, or Google Pay. If the order was submitted using an offline payment method, this field will be blank.
Expiration Year
Expiration Year
The Expiration Year field displays the expiration year associated with the credit or debit card used for the transaction. This field is populated only for orders paid by card, Apple Pay, or Google Pay. If the order was submitted using an offline payment method, this field will be blank.
Billing Name
Billing Name
The Billing Name (First) and Billing Name (Last) fields display the first and last name entered in the billing details section during checkout. These fields reflect the name associated with the payment method used for the order.
Billing Organization Name
Billing Organization Name
The Billing Organization Name field shows the organization name entered in the billing details section during checkout, if you are using this field.
Billing Address
Billing Address
The Billing Address field displays the address entered in the billing details section during checkout. This reflects the address associated with the payment method used for the order. If the order is free and no payment information is collected, this field will be blank.
Billing Email Address
Billing Email Address
The Billing Email Address field displays the email address entered in the billing details section during checkout. This reflects the email associated with the payment information for the order.
Billing Email OptIn
Billing Email OptIn
The Billing Email Opt-In field shows whether the ticket buyer agreed to receive email communications from your event during checkout.
Billing Phone Number
Billing Phone Number
The Billing Phone Number field shows the the phone number added in the billing details section during checkout. This indicates the phone number associated with the payment information for the order.
Tax Deductible ($ Amount)
Tax Deductible ($ Amount)
The Tax Deductible field indicates whether the order includes any amount designated as tax deductible. This applies when a ticket buyer makes a donation or selects a field that includes a tax-deductible portion.
This field is most relevant for nonprofit organizations collecting donations or offering tax-deductible add-ons through their ticketing page. It helps identify which orders include contributions that may qualify for tax reporting or acknowledgment purposes.
Order Number
Order Number
The Order Number is a unique identifier assigned to each order at the time of purchase. No two orders share the same number.
This field appears once per order and is commonly used to locate, reference, and manage orders in TicketSpice. You can search for an order using the Order Number in both the Orders tab and the Transactions tab.
Order Reference
Order Reference
The order reference identifies the order reference for an order. You can search for an order using the Order Reference in both the Orders tab and the Transactions tab. This field directly correlates with the Order Reference column in the WBX Payments Payouts Report, and can be used to merge the reports together if desired.
Pro Tip: If your accounting team would like to merge a Payouts Report and an Order Data Report to see a breakdown of all the items that were selected within an order, you can use the Order Reference field to link these reports. You can use a function like VLOOKUP in Excel and Google Sheets to combine these reports using the Order Reference field.
Customer ID
Customer ID
The Customer ID field displays the unique identifier associated with the customer account.
Payout Reference ID
Payout Reference ID
The Payout ID shows the batch ID assigned to a group of transactions included in a single payout. This ID is made up of the last four digits of the Merchant ID and the payout date. The Payout ID corresponds directly to the "Payout Reference" field in the Webconnex Payments Payout Report.
Total Paid ($ Amount)
Total Paid ($ Amount)
The Total Paid field shows the total amount the ticket buyer has paid toward the order.
This field reflects the amount successfully collected, including ticket costs, fees, add-ons, and any other charges associated with the transaction. If the order was edited after the initial purchase, this field reflects the total amount actually received for the order in its current state.
Processing & Fees ($ Amount)
Processing & Fees ($ Amount)
The Processing & Fees field shows the total TicketSpice and Webconnex Payments processing fees associated with the order. This field reflects the platform and payment processing fees calculated for the transaction.
This column only populates if you are using Webconnex Payments. If you are using a different payment processor, this field will be blank.
Payout Total ($ Amount)
Payout Total ($ Amount)
The Payout Total column represents the total amount the ticket buyer paid minus any processing and fees. This is the final amount included in your payout and deposited into the linked bank account.
This column only populates if you are using Webconnex Payments. If you are using a different payment processor, this field will be blank.
Payout Date
Payout Date
The Scheduled Payout Date field shows the date the transaction was included in a payout. This field reflects when the funds from the order were added to your payout through your payment processor.
This column only populates if you are using Webconnex Payments. If you are using a different payment processor, this field will be blank.
Last Updated
Last Updated
The Last Updated field shows the most recent date the order was modified. This includes updates made by an admin or changes made by the attendee.
Admin Notes
Admin Notes
The Admin Notes field displays any notes your users added to the order from within the Orders tab. These notes are internal and are not visible to the attendee.
Metadata (key: value)
Metadata (key: value)
The Metadata field displays any metadata values added to your TicketSpice page. Click here to learn more about how to add metadata to your TicketSpice page.
Tracking / Promo Code
Tracking / Promo Code
The Tracking / Promo Code field indicates whether the attendee completed their order using a tracking link or promo tracking code. If a tracking link was used, this field will display the associated tracking or promo identifier tied to that order. If no tracking link was used during checkout, this field will be blank.
Originating Source
Originating Source
The Originating Source field shows where the order was originally created.
This field identifies whether the transaction was submitted through your standard online ticketing page or entered through the Box Office. It reflects the original point of entry for the order and does not change if the order is later edited.
Here are the original sources on an Order Data Report
Standard: The order was submitted through your online ticketing page
Box Office: The order was submitted using the Box Office app
FAQs
What will display on the Order Data Report if I edit my order?
What will display on the Order Data Report if I edit my order?
If an order is edited, the Order Data Report updates the existing order record to reflect the buyer’s current selections. It does not create a new row for changes or edits. Instead, the original order line is updated to show the most up-to-date order selections, quantities, and order details.
What is the difference between an Order Data Report, a Transactions Report, and a Tickets Report?
What is the difference between an Order Data Report, a Transactions Report, and a Tickets Report?
The Order Data Report, Transactions Report, and Tickets Report have unique use cases and are recommended in different situations.
The Order Data Report provides a high-level view of each order. It exports one line per order, and summarizes everything included in that purchase. This report works well when you want to see what each customer purchased and the details of this order
The Transactions Report displays all financial activity that has occurred on your account. Rather than showing one line per order, this report provides one line per financial transaction. If a single order has multiple financial events, such as an initial charge and a refund, each event will appear on its own row. This report does not include detailed information about the order contents or the items purchased. Instead, it focuses solely on the amounts processed and the type of financial activity that occurred
The Tickets Report provides one line per ticket sold, not per order. For example, if a customer buys five tickets, the report will show five separate rows. This report works best for finding the questions you asked within the ticket level, such as the attendee's name, email, or other questions. This report allows you to see detailed information for each ticket that was sold.