If you accepted any donations through your TicketSpice pages or had tax-deductible values applied to any fields, you can send out digital or printed year-end statements to your donors. This is applicable for organizations that are a registered public charity 501c3.
As a reminder, if you are a non-profit organization, these year-end statements must be sent by January 31 each year!
Note: The Year-End Statement feature is only available for customers processing in USD.
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Generate Year End Statements
Note: Year-end statements can be generated and sent starting January 7 of the new year.
From the top menu bar of your account, hover over the Extras tab
Select Send Year End Statements from the dropdown
Choose the year you'd like to generate and send statements for
Select Generate Statements
Note: In TicketSpice, year-end statements are generated using the donor’s giving data at the time the statements are created. Any gifts added afterward will not be automatically included in the statement.
To ensure statements are complete, we recommend generating year-end statements only after you’ve finished entering all offline donations for the previous tax year.
Pro Tip: To download year-end statements from before 2025, click the View Statements Before 2025 button in the top-right corner.
Enter your organization's details, including the organization name, EIN, organization address, and phone number. These will appear on your recipients' year-end statements
Click Generate
Send Year-End Statements to All Donors
After generating your year end statements, click Send Year-End Statements in the top right corner
Set the Subject Line of the email
Enter the From Name. This is the name recipients will see as the sender of the email
Enter the From Email. This email address will receive any responses from recipients who reply to the email
Enter the Organization - This text will appear on your donors' year-end statements and indicate the organization they donated to
Enter an Address that will appear on donors' statements
Enter a Phone Number that will appear on donors' statements
Add the EIN for your organization that will appear on your donors' statements
Add the Message Body. This text will appear in the email sent to donors, below their yearly donation history
Click Review
Review the year end statement information
Click Send
Pro Tip: In TicketSpice, year-end statements are grouped by billing email. When sending year-end statements by email, each donor receives a year-end statement that includes all donations made using that same billing email address during the calendar year.
Each unique billing email receives its own year-end statement. If an individual donates using multiple billing email addresses, they will receive a separate year-end statement for each email used.
Note: Once all emails are sent, you’ll receive a confirmation email with a list of recipients who were sent year-end tax statements.
View, Send, and Download Individual Year-End Tax Statements
Note: At this time, year-end tax statements can only be downloaded individually. If you wish to mass distribute year-end tax statements, sending them via email would be your best option.
From the top menu bar of your account, hover over the Extras tab
Select Send Year End Statements from the dropdown
Select the Year
If you haven’t already, generate your year-end statements. Click here to learn how
After generating your statements, click the eye icon next to the donor you want to view
Click Send Statement to send or resend the year-end statement via email. Click Download Statement to download the statement as a PDF
Pro Tip: You can search for a donor by their name, email, or organization name.
FAQs
When do year-end statements become available?
When do year-end statements become available?
Year-end statements for a calendar year are available on January 7 of the following year. For example, 2026 year-end statements can be generated on January 7, 2027.
Do year-end statements in TicketSpice include donations made on RegFox, GivingFuel, or RedPodium?
Do year-end statements in TicketSpice include donations made on RegFox, GivingFuel, or RedPodium?
Year-end statements are generated separately for TicketSpice, RegFox, GivingFuel, and RedPodium. As a result, donations made through RegFox, GivingFuel, or RedPodium will each have their own year-end statement. If you collect donations across multiple products, we recommend generating and sending year-end statements for each product separately.
Are year-end statements available for international currencies?
Are year-end statements available for international currencies?
Currently, year-end statements are only available for donations made in USD.
Are offline donations included in my year-end statements?
Are offline donations included in my year-end statements?
Offline donations that your organization has marked as received will be included in year-end statements.
Donations with a "pending offline payment" status will not be included in your statements. To ensure all applicable donations appear on year-end statements, we recommend marking any received offline donations as received before generating your statements.
What should I do if I receive a donation for the previous year after generating my year-end statements?
What should I do if I receive a donation for the previous year after generating my year-end statements?
If you receive a donation for a previous calendar year after your year-end statements have been generated, please contact our Support team. They’ll be able to help you update your statements as needed.
Are donations collected through my TicketSpice page(s) automatically recorded as tax deductible?
Are donations collected through my TicketSpice page(s) automatically recorded as tax deductible?
Yes, if you are using our donation field or have tax deductible values turned on and set, those donations will automatically be set as tax deductible.
Can I download all year-end statements as PDFs at once?
Can I download all year-end statements as PDFs at once?
Right now, year-end statements can only be downloaded individually. There isn’t an option to download all statements as PDFs in bulk. You can either email all year-end statements to donors or download each statement one at a time.
Can I deselect specific donors from receiving a year-end statement when sending statements in bulk?
Can I deselect specific donors from receiving a year-end statement when sending statements in bulk?
At this time, you can’t exclude specific donors when sending year-end statements by email in bulk. You can either send statements to all donors at once or send them individually.