The Products Report helps you track merchandise and add-on sales from your event page. If you’re using the Merchandise field to offer products, experiences, or upgrades, this report shows how many merchandise items were purchased and redeemed.

This export is especially useful for inventory tracking, fulfillment planning, and reviewing product performance without sorting through full order details.

Pro Tip: Click here to download a sample Products Report and preview the layout and included fields.

Download a Products Report

To pull a Products report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Products report

Search for your page name(s) and select the page(s), or simply select the page(s)
Select the field(s) you want to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the fields you want to move, and select the Up or Down arrows respectively

Pro Tip: You can select multiple fields at once by clicking each field you want to include. The Products Report will retain your existing selections and automatically add any additional fields you click. To quickly select all available fields, use the Select All checkbox.

Select the Statuses you want to include. By default, the Products Report includes the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date and time range if desired. If these fields are blank, the report will pull all orders from the moment your page went live
When ready, click the Download button

Pro Tip: If you regularly download the same report, you can save it as a memorized report for quick access in the future. Click here to learn more about memorized reports.

Note: By default, the Products Report downloads as a CSV file named products.csv.

To customize the file type or file name, select Advanced Options. Under File Type, choose either CSV or Excel, then enter your preferred file name before downloading the report.

Available Fields

Page Name

The Page Name column specifies the name of the TicketSpice page where the order took place.

Page ID

The Page ID field displays the unique identifier assigned to your TicketSpice event page. Each page in TicketSpice has its own Page ID, which remains consistent for that specific event.

Order ID

The Order ID field generates a unique number for every order in TicketSpice. This identifier is assigned at the time of purchase and is not duplicated.

Name

The First Name and Last Name fields display the name entered in the order section of the page, if a name field is present. If your ticketing page does not include a name field in the order section, these fields will instead display the billing name entered during checkout.

Email

The Email field displays the email entered in the order section of the page, if this field is present. If your ticketing page does not include an email field in the order section, this field will instead display the billing email entered during checkout.

Billing Name

The Billing First Name and Billing Last Name fields display the first and last name entered in the billing details section during checkout. These fields reflect the name associated with the payment method used for the order.

Billing Email

The Billing Email Address field displays the email address entered in the billing details section during checkout. This reflects the email associated with the payment information for the order.

Event Selection

The Event Selection field displays data when you are using a Series of Events page. This field displays the specific event the ticket buyer selected.

Date Selection

The Date Selection field appears when you are using a date-based event page. This field shows the specific date the ticket buyer selected to attend your event.

Timeslot Selection

The Timeslot Selection field appears when you are using a date-based event page with time slots. This field shows the specific time slot the ticket buyer selected to attend your event.

Product Name (Quantity)

In the Products Report, each product on your ticketing page is displayed in its own column. The [Product Name] (Quantity) column shows the number of items purchased for that specific product in each order.

Note: If a product has multiple variants, each variant is displayed in its own column.

Product Name (Redeemed)

In the Products Report, each product on your ticketing page is displayed in its own column. The [Product Name] (Redeemed) column shows the number of items redeemed for that specific product in each order.

Note: If a product has multiple variants, each variant is displayed in its own column.

FAQs

Can I download a report from an archived page?

You cannot download a report from an archived page. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.

Can I save my report or schedule it to automatically send to my email at a specific date and time?

Yes, you can save a report and set the report to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.