Report Summary gives you a fast, at-a-glance view of how a page is performing. Instead of exporting and calculating your own totals, you can see your overall ticket and revenue statistics, plus a breakdown of what's contributing to those numbers, like ticket levels, additional items, coupons, and any fees passed on to ticket buyers. This article covers how to access Report Summary and what each section shows you.
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Getting Started
From the Pages screen, click the graph icon next to the page you want to view
Select Report Summary from the menu
Pro Tip: Use the available filters to view sales and revenue data for specific dates or events.
All Dates / Recurring: Select a Date: For date-based pages, view data for a specific ticket date or time slot
All Events: For Event Series pages, view data for a specific event
All Time: View data for purchases made within a specific date range
Note: By default, the report data appears in a table. Click Download Summary to download a CSV containing the report totals.
Overall Statistics
This section provides an at-a-glance summary of your page totals. It calculates your net revenue by subtracting pending payments, canceled revenue, and processing fees (if applicable) from your total order revenue.
Here’s what each row includes:
Total Tickets: Revenue from all orders, including tickets and additional items
Pending Payment: Revenue that is still awaiting final payment
Canceled: Revenue associated with canceled orders
Processing and Fees: Processing fees deducted before payout. This row only appears when using Webconnex Payments
Total: Your total tickets sold, the percentage of sold tickets that are completed, and your net revenue
Each row in the summary includes the following columns:
Count: The number of tickets included in that row
% of Total: The percentage of all tickets represented by that row
Limit: The ticket limit set on your page, if applicable
% of Limit: The percentage of your ticket limit that has been used
Remaining Supply: The number of tickets available before the limit is reached
Revenue: The revenue associated with that row
Ticket Levels
This section breaks down your page’s performance by ticket level. Each ticket level includes the following columns:
Type: The ticket level name
Count: The number of tickets sold
% of Total: The percentage of all sold tickets represented by this ticket level
Limit: The ticket limit set for the ticket level, if applicable
% of Limit: The percentage of the ticket limit that has been used
Remaining Supply: The number of tickets available before the limit is reached
Fee: The fee added to the ticket level, if applicable
Revenue: The revenue associated with the ticket level
Pro Tip: The Ticket Level Breakdown includes completed, pending offline, and pending transfer tickets. This field doesn't include canceled tickets or pre-registrations.
Note: If you are using coupons, the ticket level sections shows the total revenue before any coupons are applied.
If you have coupons, any value of all coupons will be shown in a separate section within the Report Summary.
Additional Items
If your page includes additional fields, such as merchandise, this section provides a breakdown of each option within your field. Each option includes the following columns:
Type: The name of the option
Count: The number of selections made for this option
% of Total: The percentage of orders that selected this option
Limit: The limit set for the item
% of Limit: The percentage of the item's limit that has been used
Remaining Supply: The number of items available before the limit is reached
Revenue: The revenue associated with the option
Pro Tip: The Report Summary displays a separate section for each quantity box, checkbox, multiple-choice field, gender field, T-shirt field, merchandise field, session field, coupon field, line-item fee field, and membership field on your page.
Coupon Usage
If your page uses coupons, this section provides a breakdown of each coupon that has been redeemed. Each coupon includes the following columns:
Type: The coupon name
Count: The number of times the coupon has been used
% of Total: The percentage of orders that used this coupon
Revenue: The total discount applied using the coupon
Processing and Fees Passed On
If you use Webconnex Payments, this section shows the total amount collected from passed-on fees. If Pass on All Fees was enabled for your entire event, this amount should match the Processing and Fees total shown under Overall Statistics.
FAQs
Why don't I see a limit or remaining supply for my ticket levels or fields?
Why don't I see a limit or remaining supply for my ticket levels or fields?
If your page is a date-based page or a Series of Events page, the limit and remaining supply won't display until you select a specific date, event, or time slot from the filter. Since a limit is tied to that specific date or event, it isn't meaningful until you've narrowed the report to one.
Does the Ticket Level Breakdown include canceled tickets?
Does the Ticket Level Breakdown include canceled tickets?
No. The Ticket Level Breakdown includes completed, pending offline, and pending transfer tickets. It doesn't include canceled tickets or pre-registrations.