The Transactions Report provides a financial record of activity processed on your TicketSpice account. Each row in this report represents a completed financial event, such as a charge, refund, or chargeback, giving you a clear view of money moving in and out of your page(s).
This report is designed for reconciliation and payment tracking. It allows you to review processed amounts, monitor refunds, and analyze transaction-level activity across one or multiple events. Because it is transaction-focused, it does not include detailed information about what items were purchased or responses collected during checkout.
Pro Tip: Click here to download a sample Transactions Report and preview the layout and included fields.
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Download a Transactions Report
To pull a Transactions report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Transactions report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If your page is set up as a date-based event or uses an event series template, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Transactions report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: The Event Selection field will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and July 15 will appear in the Event Selection field. If the attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Transactions report will include the Completed and Pending Offline statuses
Select the Transaction Type. By default, the Transactions report includes All Transaction Types
Select a date range if desired. If these fields are blank, the report will pull all transactions from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Available Fields
Transaction ID
Transaction ID
The Transaction ID field generates a unique number for every transaction in TicketSpice. This identifier is assigned at the time the transaction takes place and is not duplicated.
Total Paid ($ Amount)
Total Paid ($ Amount)
The Total Paid field reflects the full amount of the transaction. A positive amount indicates funds collected for your event, while a negative amount represents a refund issued to the attendee.
Currency
Currency
The Currency column displays the currency associated with the transaction.
Payment Method
Payment Method
The Payment Method field shows the method used for the payment or refund. This field reflects the method selected at checkout and identifies how the transaction was processed.
Here are available payment methods in TicketSpice
Card: This payment method indicates a standard credit or debit card payment
Apple_Pay: This payment method indicates the transaction was completed using Apple Pay
Google_Pay: This payment method indicates the transaction was completed using Google Pay
Offline: This payment method indicates the transaction was submitted using an offline payment method (such as cash or check)
Voucher ($ Amount)
Voucher ($ Amount)
The Voucher field indicates whether a voucher was applied to the transaction.
Payment Account
Payment Account
The Payment Account field displays the payment details for transactions completed using a credit or debit card, Apple Pay, or Google Pay. This field shows the card brand (for example, Visa, Mastercard, American Express) and the last four digits of the card number used for the transaction. If the transaction was submitted using an offline payment method, this field will be blank.
Expiration Month
Expiration Month
The Expiration Month field displays the expiration month associated with the credit or debit card used for the transaction. This field is populated only for transactions paid by card, Apple Pay, or Google Pay. If the transaction was submitted using an offline payment method, this field will be blank.
Expiration Year
Expiration Year
The Expiration Year field displays the expiration year associated with the credit or debit card used for the transaction. This field is populated only for transactions paid by card, Apple Pay, or Google Pay. If the transaction was submitted using an offline payment method, this field will be blank.
Payment Date
Payment Date
The Payment Date field shows the date the financial transaction was processed.
Status
Status
The Status field shows the current status of a transaction within TicketSpice. Possible transaction statuses include: Completed, Pending, Pending Offline, Pending User Action, Gateway Error, Voided, and Declined.
Click here to learn more about the different transaction statuses in TicketSpice.
Transaction Type
Transaction Type
The Type specifies the kind of transaction that took place. Possible Transaction Types include: Charge, Refund, Voucher, Chargeback, and Chargeback Reversal.
Tax Deductible ($ Amount)
Tax Deductible ($ Amount)
The Tax Deductible field indicates whether the transaction includes any amount designated as tax deductible. This applies when a ticket buyer makes a donation or selects a field that includes a tax-deductible portion.
This field is most relevant for nonprofit organizations collecting donations or offering tax-deductible add-ons through their ticketing page. It helps identify which transactions include contributions that may qualify for tax reporting or acknowledgment purposes.
Page Name
Page Name
The Page or Event Name column specifies the name of the TicketSpice page where the transaction took place.
Event Selection
Event Selection
The Event Selection field populates with data when you are using a Series of Event page. This field displays the specific event the attendee selected at the time of purchase.
Date Selection
Date Selection
The Date Selection field populates with data when you are using a date-based event page. This field shows the specific date the attendee selected to attend your event.
Timeslot Selection
Timeslot Selection
The Timeslot Selection field appears when you are using a date-based event page with time slots. This field shows the specific time slot the attendee selected to attend your event.
Billing Name
Billing Name
The Billing Name (First) and Billing Name (Last) fields display the first and last name entered in the billing details section during checkout. These fields reflect the name associated with the payment method used for the transaction.
Billing Organization Name
Billing Organization Name
The Billing Organization Name field shows the organization name entered in the billing details section during checkout, if you are using this field.
Billing Address
Billing Address
The Billing Address field displays the address entered in the billing details section during checkout. This reflects the address associated with the payment method used for the transaction.
Billing Email Address
Billing Email Address
The Billing Email Address field displays the email address entered in the billing details section during checkout. This reflects the email associated with the payment information for the transaction.
Billing Email OptIn
Billing Email OptIn
The Billing Email Opt-In field shows whether the ticket buyer agreed to receive email communications from your event during checkout.
Billing Phone Number
Billing Phone Number
The Billing Phone Number field shows the the phone number added in the billing details section during checkout. This indicates the phone number associated with the payment information for the transaction.
Reversal Note
Reversal Note
The Reversal Note field displays the reason provided for a chargeback, if the transaction is a chargeback. This field is only populated when a chargeback has been initiated through the cardholder’s bank or credit card provider. It reflects the dispute reason submitted by the issuing bank, such as unauthorized transaction or services not rendered.
Order ID
Order ID
The Order ID field generates a unique number for every order in TicketSpice. This identifier is assigned at the time of purchase and is not duplicated.
Order Number
Order Number
The Order Number is a unique identifier assigned to each order at the time of purchase. No two orders share the same number. This field can be used to identify which order a specific transaction is associated with.
Order Reference
Order Reference
The order reference identifies the order reference for an order. This field can be used to identify the order reference a specific transaction is associated with.
Payment Reference ID
Payment Reference ID
The Payment Reference ID is unique code given to each transaction.
Gateway Reference Label
Gateway Reference Label
The Gateway Reference Label field displays the reference name of the payment processor that handled the transaction. This field identifies which payment gateway processed the transaction.
Gateway Response
Gateway Response
The Gateway Response field displays the response message returned by the payment processor for the transaction. This response indicates the outcome of the payment attempt, such as whether the transaction was approved or declined. The exact wording depends on the payment gateway used.
Payout Reference ID
Payout Reference ID
The Payout Reference ID shows the batch ID assigned to a group of transactions included in a single payout. If using Webconnex Payments, the Payout Reference ID corresponds directly to the "Payout Reference" field in the Webconnex Payments Payout Report.
Payout Date
Payout Date
The Scheduled Payout Date field shows the date the transaction was included in a payout. This field reflects when the funds from the transaction were added to your payout through your payment processor.
This column only populates if you are using Webconnex Payments. If you are using a different payment processor, this field will be blank.
Payout Total ($ Amount)
Payout Total ($ Amount)
The Payout Total column represents the total amount the ticket buyer paid minus any processing and fees. This is the final amount included in your payout and deposited into the linked bank account.
This column only populates if you are using Webconnex Payments. If you are using a different payment processor, this field will be blank.
Processing & Fees ($ Amount)
Processing & Fees ($ Amount)
The Processing & Fees field shows the total TicketSpice and Webconnex Payments processing fees associated with the transaction. This field reflects the platform and payment processing fees calculated for the transaction.
This column only populates if you are using Webconnex Payments. If you are using a different payment processor, this field will be blank.
Admin Notes
Admin Notes
The Admin Notes field displays any notes your users added to the transaction from within the Transactions tab. These notes are internal and are not visible to the attendee.
Metadata (key: value)
Metadata (key: value)
The Metadata field displays any metadata values added to your TicketSpice page. Click here to learn more about how to add metadata to your TicketSpice page.
Originating Source
Originating Source
The Originating Source field shows where the transaction was originally initiated. This field identifies whether how the transaction was submitted.
Here are the some of the originating sources found on a Transactions Report
Accountmanager: The transaction was completed by the attendee from the Attendee Account Center
Ambassador: This transaction was initiated through your Ambassador Program when TicketSpice processed refunds related to ambassador activity
Boxoffice: The transaction was completed on the Box Office App
Controlpanel: The transaction occurred when a user modified an existing order in the TicketSpice backend, resulting in a processed charge or refund
IPN: The transaction was initiated from a chargeback
Manualentry: The transaction was created when a user manually entered a new order in the TicketSpice backend, resulting in a processed charge
Membership: This transaction was processed as part of an automatically renewed membership payment
Mobileapp: This transaction was initiated on the Scanning App when a user edited an order
Mobilepaypass: The transaction was completed using Mobile Pay Pass
Standard: The transaction was completed on your online ticketing page
FAQs
What is the difference between a Transactions Report, an Order Data Report, and a Tickets Report?
What is the difference between a Transactions Report, an Order Data Report, and a Tickets Report?
The Transactions Report, Order Data Report, and Tickets Report have unique use cases and are recommended in different situations.
The Transactions Report displays all financial activity that has occurred on your account. Rather than showing one line per order, this report provides one line per financial transaction. If a single order has multiple financial events, such as an initial charge and a refund, each event will appear on its own row. This report does not include detailed information about the order contents or the items purchased. Instead, it focuses solely on the amounts processed and the type of financial activity that occurred
The Order Data Report provides a high-level view of each order. It exports one line per order, and summarizes everything included in that purchase. This report works well when you want to see what each customer purchased and the details of this order
The Tickets Report provides one line per ticket sold, not per order. For example, if a customer buys five tickets, the report will show five separate rows. This report works best for finding the questions you asked within the ticket level, such as the attendee's name, email, or other questions. This report allows you to see detailed information for each ticket that was sold.
Can I download a report from an archived page?
Can I download a report from an archived page?
Users cannot download reports from any archived pages. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Yes, users can save reports and set these reports to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.