Getting Started

In our Add, Edit, Delete & Move Fields Help Article we outline how to add fields to your Page. In this Help Article we outline what the fields mean, and how to use them.

Page Builder

The Page Builder is where you edit your Ticketing Page. In it you have six main sections:

  1. TicketSpice Navigation Bar

  2. Logo and Help Nav Bar

  3. Header

  4. Body and Billing Section

  5. Ticket Box

  6. Footer

Dashed Dividers

Sections that are separated by dashed lines don't allow elements to be moved across those lines. For example, you can't add a Merchandise Field to the Header, but you can add it to the Body of the Page Builder. There's a list of all the fields that can be added to each section below.

TicketSpice Page Builder Navigation Bar

These sections are the different elements that help you build your Ticket Page. Here's a brief description and links to Help Articles that outline how each option works:

  • Save, Preview, & Publish these buttons are where you can Save, Preview, and Publish.

  • Coupons this is where you setup any discounted, free, and Global coupons for your event.

  • Actions this is where setup our Actions feature.

  • Confirmation Page this is where you can customize your Confirmation Page.

  • Confirmation Emails this is where you can customize your Confirmation Emails.

  • Promote this is where you can customize your Social Media post, setup Social Proof, and our Ambassador Program.

  • Onsite this is where you can setup our Check-In App and Onsite Printing.

Settings

  • Dates this is where you can setup Open and Closing your event page.

  • Restrict Access this is where you can setup a password.

  • Pre-Registration this is where you can setup our Pre-registration feature.

  • Tracking this is where you enable conversion tracking for Google Analytics, Google Adwords, Facebook and Twitter.

  • Attendee Permissions this is where you setup our Attendee Account Center which allows your attendees to edit their own Orders.

Logo and Help Nav Bar

Logo

The Logo section allows you to add these elements to your page:

  • Logo

  • Header Image

  • Raw HTML

  • Streaming Embed

Help Nav Bar

This section allows you to enable these elements so that they appear at the top of your page. Click here for more information.

  • Resend Confirmation

  • Transfer My Tickets

  • Login

  • Contact

  • Lodging and Hotel

Header

The Header section allows you to add these Design Elements to this section of your Page:

Ticket Box

A distinctive feature of TicketSpice is the Ticket Box:

It's here that you setup your Ticket Levels. Our Ticket Levels have the ability to add these elements to the levels:

They behave exactly like other Elements that you can add to your page, but they only exist on the Ticket Level you add them. Click here for more information on how to setup your ticket levels.

Body

The body of the page allows you to add the most amount of Elements:

Personal Information

Personal Information fields are fields that collect the common types of personal information. If you are missing a field you want to collect data with, you can customize our Data Collection fields to suit your needs.

Data Collection

Data Collection Fields are a great tool in customizing your TicketSpice Page to suit your needs.

  • Text Field: these fields are data entry fields that allow your attendees to type an answer to any question you ask. TicketSpice allows you to customize the Label and allows your attendees to type in their answer in the field. For example, if you need a unique field like an ID Number. You can customize the Text Field to collect information from your attendees by requiring that they fill in the blank for that field. Here's how to set it up:

  • Multiple Choice: need your attendees to answer from a specific set of choices? Our Multiple Choice field is perfect for that. Here's how to set it up:

There are three options you can select from in a Multiple Choice Field:

  • Dropdown this option only allows your attendees to select a single answer.

  • Radios this option only allows your attendees to select a single answer.

  • Checkboxes this option allows your attendees to select multiple answers.

  • Date this allows you to add a Date field to your page.

  • Checkbox this allows you to add a Checkbox field to your page.

  • File Upload this allows you to add an Upload field to your page. You are able to upload determine what file types can be uploaded on your page:

  • Terms allows you to customize a Terms and Condition field. Click here to learn more.

  • Waiver allows you to customize a Waiver that must be signed prior to attending your event. Click here to learn more.

  • Share and Thank incentivizes your attendees to share your page, click here to learn more.

Financial Information

These fields are used to sell and earn extra money on your page. With these Elements you can sell Merchandise, add breakout Sessions, and so much more. Here are links to Help Articles that outline how to use them:

  • Donations allows you to add a Donation field to either your Ticket Box or Ticket Page.

  • Merchandise allows you to sell Merchandise on your page,

  • Sessions allows you to add a breakout Session fields to your page.

  • Line Item allows you to add a Convenience Fee to your page.

  • Coupon allows you to create discounted and/or free tickets.

  • Vouchers allows you to sell Gift Cards on your ticket pages.

  • Purchase Protection is a service that allows tickets a full refund of their event fees should unforeseen circumstances take place.

Display Elements

These are design fields that help you design your ticket page. Use these fields to add additional Banners, Pictures, Video, Headers and other design elements to your page.

Extras

These are advanced fields that are a little more technical but can help you as well. Here are some Help Articles that outline how to use them:

  • Location you can add this Element to show a link to the map of your event location.

  • Raw HTML this is where you can add HTML to your page. HTML is the content, paragraphs, headings, tables on the page and the order/composition of it.

  • Widget

Billing Section

Payment Methods

You can edit the way you can collect Payments in your Ticket Page. We offer these different options, click on the links to see how to set them up and how they work:

Optional Fields

The Address, Phone, and Email fields are optional in the Billing Section and can be enabled or disabled. Please note: specific Gateways require the full address and disabling the address can result in Gateway Errors and failed Orders. You'll want to make sure your Gateway allows only a ZipCode to submit an Order.

Submit Button

This button can be edited as well. You can update the Label to whatever word or phrase you like.

Footer

Like the Header has key elements that can be added to this section. You can add the following elements:

Design Settings

You can access your Design Settings in the upper right hand corner of your event page. Click here to learn more information about our Design Settings.

You will see this popup appear. If you select Styles at the top of the popup, you will see this:

And this is what each Element means:

Headings

A heading is a Title, it's a word, phrase, or sentence at the beginning of a written passage that explains what it's about.

Paragraph Text

A paragraph is a section of text containing one or more sentences, which together express a single idea or unit of information.

You are able to edit both the Heading and Paragraph Text

  • Font Type,

  • Font Size,

  • Styles (Bold or Italics), and

  • Font Color

Color Wheel

Our color wheel allows you to edit colors by RGBa or HEX number. Or you can also click and drag the cursor over the color you want. There are three settings to adjust color:

  1. You can input the RGBa or HEX number to select your color,

  2. You can click and drag the cursor to get the shade you like,

  3. Adjust the bar to select the hue you'd like to change the font color, and

  4. Adjust this bar to set the transparency of the color.

It looks like this:

Text Links

Is a hyperlink with only text that navigates you to a different area within a document or separate. You can set the color for Text Links on your page.

Buttons

Allows you to edit the color of the buttons on your Ticket Page.

Fields

Refers to the elements that collect data on your Ticket Page. You are able to set the position of the label, the style of the field box, and the width of the field.

CSS Editor

CSS is a style sheet language used for describing the presentation of elements on your ticket page. Please Note: we make the CSS Editor available to allow anyone with the capability (or a Web Developer) to further customize as they see fit, currently editing is beyond our standard support offering

Browse Theme and Save Theme

If you decide that you would like to change your Theme, you can select this button and it will update your Theme. Please note: this will remove some of the changes you've made to your page, so that you will start building the page from scratch.

If you select Background at the top of the popup, you will see these options and this is what each element means:

Foreground Color

This is the color of the body of your Ticket Page.

Background Color

This is the color that is in the background of your Ticket Page.

Background Image

This is the background image of your Ticket Page.

Key Terms

  • Label: a word or phrase that describes the field.

  • Required: means that the Ticket Page cannot be Submitted without completing this field.

FAQ

Is there a way to copy and paste fields in TicketSpice?

Currently there isn't a way to do this.

Can I delete fields once I've Published and taken Orders?

You don't want to delete Data Collecting fields, because deleting those will delete the data on the backend. This Help Article outlines this in detail here.

Where can I find a file that has been uploaded to our page?

The file uploaded can be found in the Orders information page:

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