Are unsure if your event is going to happen due to Covid-19 or any other unpredictable scenarios? You don't have to charge people right away but still have them register. Also, save yourself the time and effort of refunding everyone if the event is canceled.

When you use this Pre-Registration feature, your customers can submit all the information needed without paying at the time of purchase.

The order will be put in a pending state. The customer's card will be charged when you decide to approve (complete) the order on a date of your choosing.

Feature Pricing: $0.99/pre-registration. You will be asked to put a credit/debit card on file (if you haven't already). That card will be charged once every 30 days for the number of people who pre-register during that timeframe.

In this help article we will go over:

  • Setup

  • Reporting

  • Declines


Setup

Enable Pre Registration on the page

In the top navigation bar click on Settings and Pre-Registration from the dropdown menu. Then click on the button to switch it from No to Yes.

Edit the Payment Method field by selecting the pencil icon.

In the top navigation bar click on Page Builder and head to the billing section at the bottom of the page.

Note - You can add this feature to a pre-existing page.

Toggle Pre Registration 'On' and Toggle Credit Card 'Off'.

This toggle switching allows all registrants to register and provide payment information without being charged anything at this time of purchase. Our system will preauthorize the card information to ensure its validity.

Optional 1: You can customize the label for the Pre Registration to fit the theme of your event.

Optional 2: Display custom instructions for Pre Registration provide your customers with more additional clarity if needed.

To customize the accompanying instructions, go to the top navigation bar select Settings and PreRegistration from the dropdown menu. This is the same place you enabled the Pre Registration feature.

The instructions will display at the end of the billing section of the page as well as at the top of the confirmation page.

Confirmation Page & Email:


Reporting

Once the order is submitted it can be viewed under the Orders Tab located in the main page navigation bar. The order is in a pre-registered status until completed by you.

Note: Pre-registered orders do not count towards the event's revenue until approved by clicking the Complete Button for the registration. They also cannot be checked in with the Check-In App until they have completed status.

The order will be given a Pre Registered status in your reporting.

Under the Pre Registration Tab, you can complete individual orders or select multiple to mass complete your pre-registrant list. This does charge your customer's cards on file.

Once completed the billing email will receive a completed status and a confirmation email with scannable QR codes for each ticket purchased.

Note: This table shows the biller name, registrant count within the order, and the ability to complete the order.


My Pages Display

When using the in-line display on TicketSpice My Pages here is how to read the total sales and registrant breakdown.

Total Sales: Completed Gross Sales / Pre-registrations pending revenue.
Registrants: Completed Registrants / Number of registrants in a Pre-registrations pending status.
- When a pre-registration is completed the value will transfer to the left side of the slash/

When using the block display on RegFox My Pages here is how to read the total sales and registrant breakdown.

- The large dollar amount is the Completed Gross Sales.

- The blue hyperlinked registrants number is Completed Registrants.

- Pre-Registrations: Number of Pre-registrations pending revenue / Number of registrants in a Pre-registrations pending status.


Managing Declines

If the order declines for any reason (most often the cause will be billing information that has expired or changed after submitting the order), the billing email will be sent an email to update their card information.

Update card on file from the admin side.
From the Pre Registration reporting page, you will have the option to update the card. This gives the registrant the option to call in the updated information instead.


FAQ's

Is this compatible with International currencies?

This feature is currently not available for pages processing in CAD, GBP, or Euros.

Does this feature deduct inventory from event capacity or ticket limited supply?

Yes, if your ticket options are limited in supply a pre-registration order will deduct from that inventory number.

Example: Your event is selling 25 VIP spots and accepting Pre Registrations only. The first 25 people to sign up for this VIP option will be pre-registered for it. No one else can pre-register for it.

Merchandise inventory will also be deducted if there is a limited supply.

How to cancel a Pre Registration order?

Canceling orders will make room in your limited inventory as well. To cancel an order head to the Orders tab in your main TicketSpice screen. View more details of the specific order and click the Cancel button at the top of the screen.

Read in more detail how to cancel an order.

Can an order be edited that is in Pre Registration status?

Yes, an order can be edited in Pre Registration status. Edit the order just like you would in completed status. When you save the edit the system will not charge. The order will be updated and ready for you to complete the transaction.

Switching back to live sales once the event is taking place, what to do?

Congrats! Your event is moving forward. What to do next?
1. Accept your pre-registration orders.

2. Turn off the Pre Registration feature under page Settings > Pre Registration > Toggle Off.

3. Edit the billing settings > payment method > toggle on Allow Credit Card

4. Save and Publish.

5. Moving forward ticket sales will be charged at the time of purchase.

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