On TicketSpice, attendees are directed to a confirmation page after submitting their order. This article walks through how you can edit and customize this confirmation page your ticket buyers will see.
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Show a Pop-Up Field
Users can choose to enable a pop-up field that appears before attendees reach the confirmation page. This pop-up field can encourage attendees to share and like your event or display custom text. Here is how to enable this feature.
From the Pages tab on the top main menu, click the pencil icon under the page you would like to edit
Click the Confirmation Page tab from the top menu bar
To show a pop-up on your confirmation page, select the Show Pop-Up checkbox. Deselect this checkbox to disable the option
To edit the pop-up, click the Edit Pop-up Dropdown
Select Share and Like Buttons or Custom Confirmation Pop-up Message
If Share and Like Buttons is selected, attendees will see a pop-up asking them to share and like your event page on Facebook and Twitter. Users can adjust the Title and Subtitle in the corresponding text fields
If Custom Confirmation Pop-up Message is selected, users can add a custom message in the pop-up for your attendees. Adjust the width of the pop-up message by adjusting the width in the toggle bar. Create your custom message in the text box field
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
NOTE: The pop-up will not appear when submitting orders in Preview Mode. This is done to ensure that the Preview URL is not accidentally shared to social media.
Edit the Confirmation Page
The confirmation page is the page that attendees see after submitting their order! This is a great way to share important information about your event. Here is how to edit the confirmation page.
From the Pages tab on the top main menu, click the pencil icon under the page you would like to edit
Click the Confirmation Page tab
Edit the Confirmation Page text in the text box with any information you would like
NOTE: By default, the confirmation page includes the fields ##registrants ##billing. ##Registrants automatically populate a summary of any order information the attendee(s) selected. ##billing populates a summary of any billing information that was entered.
Users can delete one or the other of these fields if desired. Just note, if you delete both fields, our system will auto-add both fields back in.
Additional Settings
Users can enable or disable additional settings on your TicketSpice confirmation page. Here is a description of the available settings, and how to enable or disable these features.
Pro Tip: By default, the Show Tax Deductible Values, Show Apple Wallet, and Show Add to Calendar options are turned on. The other options can be turned on if desired.
On the Confirmation Page tab, Click the Additional Options button
Customize the Options as you would like
When checked, the Show Tax Deductible Values checkbox shows the total tax deductible value under the Total on the Confirmation page. This tax deductible field will only display if someone chooses a tax-deductible option or donates to a tax-deductible cause.
The Show Apple Wallet checkbox allows attendees to easily add their confirmation to their Apple Wallet app on their iPhone if desired.
If your TicketSpice page is a date-based event or has an event start date, the Show Add to Calendar checkbox allows attendees to add your event to their calendar.
When checked, the Promote Another Page feature allows you to create a button on your confirmation page that links to another webpage
When checked, the Automatically redirect to another website feature allows you to automatically redirect your attendees to another website. When checked, attendees will automatically be sent to the website you add after 5 seconds
When checked, the Allow International Text Messages for Text Delivery option lets ticket buyers receive their tickets via text at an international number on the confirmation page. When selected, specify a default country in the field. If this option is left unchecked, ticket delivery via text is limited to phone numbers with a +1 country code.
Pro Tip: The date shown in Apple Wallet and the Calendar depends on your TicketSpice page type. Here is a breakdown of the displayed dates based on your page type:
Standard, Event Series, and Reserved Seating pages: Apple Wallet and the Calendar display the event start date set under Basic Settings.
Date-Based pages: Apple Wallet and the Calendar display the specific date and time of the ticket selected by the attendee
FAQs
What is the purpose of the ##registrants and ##billing tags on the confirmation page?
What is the purpose of the ##registrants and ##billing tags on the confirmation page?
The ##Registrants tag automatically populates a summary of any order information the attendees(s) selected on the confirmation page. ##billing populates a summary of any billing information that was entered. If you would like to see how these tags look for your attendees, we recommend testing the page via the preview mode.
How can I test how the confirmation page looks to my page?
How can I test how the confirmation page looks to my page?
We recommend using the Preview mode to test how your confirmation page will appear to your attendees. The Preview mode launches a test page in a new tab, and doesn't store any data or process any real orders. For this reason, it is a great way to test the visual experience of your page. Testing through preview mode will display the confirmation page as well as confirmation emails if these are turned on. Here is how to test using the Preview mode:
On the Pages tab in the top menu bar, click the pencil icon on the page you'd like to test
Save any changes on your page by clicking Save in the top-right corner
Select the Preview button in the top right corner
Can I customize the confirmation page based on ticket type?
Can I customize the confirmation page based on ticket type?
The confirmation page settings and message will be the same for all ticket buyers. However, each buyer will see their specific order details on the page.
How do I hide tickets from the confirmation page and confirmation email? We won't be scanning them.
How do I hide tickets from the confirmation page and confirmation email? We won't be scanning them.
To hide tickets from the confirmation, we recommend removing ##registrants from the confirmation page and email. When this tag is removed, ticket buyers will see their billing details, but not the ticket block or any other attendee information they selected when purchasing their tickets.
Why is the wrong date showing on my attendee's Apple Wallet ticket?
Why is the wrong date showing on my attendee's Apple Wallet ticket?
The Date Apple Wallet Displays Depends on Your Page Type...
Standard, Event Series, and Reserved Seating pages: Apple Wallet displays the event start date set under Basic Settings. To update this date, click here.
Date-Based pages: Apple Wallet displays the specific date and time of the ticket selected by the attendee
The Apple Wallet pulls the event date on the page at the time of purchase. If the date on your TicketSpice page is later updated, Apple Wallet will still display the original date from when the order was placed until this order is re-updated. If you want to update the date Apple Wallet displays for one of your attendees, we recommend updating the order. Here is how to do so.
From the top menu bar, select the Orders tab
Search for the ticket holder's name, billing email, or order number in the search box
Click the pencil icon next to the order you want to update
Click Save Changes (you do not need to make any changes)
How can I prevent Apple Wallet from showing the wrong date on a multi-date Standard or Event Series page?
How can I prevent Apple Wallet from showing the wrong date on a multi-date Standard or Event Series page?
On Standard and Event Series page types, Apple Wallet pulls the event start date set under Basic Settings, which can only be a single date. If your Standard or Event Series event has multiple dates we recommend doing one the following options to avoid displaying the wrong date to some of your attendees:
Remove the event start date from Basic Settings – This prevents Apple Wallet from pulling a fixed date. If you remove the event start date, we recommend adding the date of your event to the ticket-level description so it appears on the physical ticket your attendees receive. Note: if you remove the event start date in Basic Settings, the Reminder Emails feature will no longer be available. If you rely on Reminder Emails, we recommend disabling the Apple Wallet feature instead.
Disable the Apple Wallet feature – If you want to keep the event start date field, removing the Apple Wallet option prevents confusion.
Does the Apple Wallet feature work on Preview mode?
Does the Apple Wallet feature work on Preview mode?
No, the Apple Wallet feature does not work in Preview mode, as the Preview mode doesn't issue real tickets. If you would like to test the Apple Wallet feature, we recommend testing with a Tester payment processor. This article walks through how to test your ticketing page and use a tester payment processor.