After creating your date-based page and configuring your main ticket settings, you can fine-tune each ticket level to better match your event’s needs. Within each ticket level, you can assign prices, limit the available quantity for specific ticket types, and more. You can also configure advanced options such as setting a tax-deductible amount, limiting the number of tickets per order, and defining a sales window or cutoff time.
Note: TicketSpice offers several different event page types. Depending on how your event is structured, one of the following options may be a better fit:
Standard pages are ideal when you want ticket levels to be visible right away, without requiring attendees to choose from a dropdown. This page type is versatile and works well for many event formats, including single-day events and multi-day events where attendees check in each day using the same ticket. Click here to learn more about Standard pages
Series of Events pages work well if you offer multiple versions of the same event (such as events in different cities) and want attendees to select a specific option from a dropdown before buying tickets. Click here to learn more about Series of Events pages
Reserved Seating pages are recommended if you want to allow attendees to select their exact seat, row, or section during checkout. Click here to learn more about Reserved Seating pages
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Customize Your Ticket Levels
After configuring your page’s ticket settings, you can add and customize the ticket levels for your event. You can customize the name, description, price, selection settings, and supply for each ticket level on your page.
Note: In this article, we walk through how to set up a Standard ticket level, which is the best option for most events. TicketSpice also offers raffle tickets, donation tickets, and season passes, which can be useful for specific events.
Getting Started
On your ticketing page, scroll to the ticket block
Click Edit Ticket Information
Scroll to the ticket levels section
Click Add Ticket Level (or edit an existing ticket level on the page)
Name your ticket level
Select the Standard ticket type
Customize Basic Settings
Open your ticket level
Edit the ticket level's Name, if needed
Add a Description for the ticket level, if desired. This description appears below the ticket level name and can be used to explain what’s included with the ticket
Add an Image that appears to the left of the ticket level details, if desired. For best results, use an image sized 280 × 280 pixels
If desired, add a Sponsor Image that appears below the ticket level details. For best results, use an image sized 280 × 280 pixels
Add Date (if your ticket levels have independent dates)
If your page allows ticket levels to use independent dates, you’ll have the option to configure dates for each individual ticket level. You can choose to require a date selection for each ticket level, or leave this option turned off to make it a standard ticket level that does not require a date.
Pro Tip: You'll only see the section to enable date selection within your ticket levels if your ticket levels are set to use independent dates.
If your ticket levels share the same date, this section won't appear within each ticket level. With this setting, the dates available for all ticket levels are controlled by the main ticket settings. Click here to learn how to customize these settings.
Add Dates for a Date Based (Calendar) Page
Add Dates for a Date Based (Calendar) Page
Toggle on Enable Date Selection to require a date to be selected for this ticket level
Configure the date range, days of the event, and blackout days for this ticket level
Date Range: Define the range of dates when your event takes place, if desired. The Start Date and End Date you enter control the first and last event dates available for attendees to choose
Days of Your Event: Choose the days of the week when your event occurs. All days are selected by default, but you can deselect any days when your event does not take place so those days are not available
Blackout Dates: Specify individual dates within your event range that should be unavailable. Blackout dates will be removed from the date selector and cannot be chosen by attendees
Add Dates for a Date Based (List) Page
Add Dates for a Date Based (List) Page
Toggle on Enable Date Selection to require a date to be selected for this ticket level
Add the dates for this ticket level
Click Add Date +
Select a date from the calendar dropdown
Make sure the Visible toggle is checked. If this field is unchecked, the date will not appear on your live page
Click the trash can icon to delete a date, if needed
Time Selection (if your ticket levels have independent dates and/or times)
If your page is set up to allow ticket levels to have independent dates and/or time slots, you'll see the option to set time slots for each ticket level.
Pro Tip: You'll only see the section to enable time selection within your ticket levels if your ticket levels are set to use independent dates and/or time slots.
If your ticket levels share the same dates and time slots, this section won't appear within each ticket level. With this setting, the time slots available for all ticket levels are controlled by the main ticket settings. Click here to learn how to customize these settings.
Toggle on Enable Time Selection to require a time slot to be selected for this ticket level. NOTE: You must enable date selection for a ticket level to enable time selection
Click Edit Time Slots
Click Add Time Slot
Select the time for your first time slot
Choose how many minutes after the current time slot the next time slot should begin. This setting controls the default spacing between time slots. Your time slot can be adjusted later if you need to enter a custom start time
Click the + button to add each new time slot. Each time slot you add will automatically start the selected number of minutes after the previous time slot
Click the X button in the right-hand corner when you are done adding your time slots
Turn on Capacity Per Time Slot to limit your ticket level's capacity. If your ticket levels have independent dates and/or time slots, this setting controls how many tickets can be sold for each ticket level per time slot
Set the Inventory for your event. This sets the limit of tickets you can sell across all ticket levels for each time date or time slot
Toggle on Publicly display total remaining inventory to display the number of tickets remaining on your live event page. If needed, you can set a threshold so the remaining ticket count only appears once inventory reaches a certain level
Pro Tip: When you set an event capacity, that limit applies to each time slot.
For example, if your date-based event includes three time slots (8AM, 9AM, and 10AM) and you set the capacity to 100, each time slot will have its own maximum capacity of 100 tickets. Ticket inventory is tracked and managed separately for each time slot on your page.
Customize Price
When setting up your price, you'll need to choose whether the ticket level uses a single price or multiple price points. After selecting an option, you can configure the pricing details for that ticket level. Expand the option you plan to use below to learn how to set up your pricing.
Note: TicketSpice offers multiple ways to price a ticket level.
Single Price charges one fixed price for the entire ticket level
Multiple Price Points lets you offer different prices within the same ticket level for different audiences, all sharing the same inventory. This works well if you want to offer different pricing for specific groups while managing availability from a single ticket pool.
Set Up Single Price
Set Up Single Price
When you choose the single price option, TicketSpice charges the same fixed price for the ticket level.
Select Single Price
In the Online Price field, set the price for each ticket. If someone selects multiple tickets, our system will automatically calculate the total based on how many tickets the customer selects
Click Add Fee to add a fee to your ticket level. Your event keeps all additional funds you receive from these fees. This option can help to offset your ticketing and processing fees
Click the $ dropdown to adjust the fee type. You can set your fee to be a set dollar amount, or a percentage of the ticket price
Add the fee
Pro Tip: In addition to adding a fee, TicketSpice offers an option to automatically pass all ticketing and processing fees on to buyers, allowing you to receive the full face value of each order. This option is available for events using Webconnex Payments.
Click here to learn more about this feature!
The Box Office Price option lets you charge a different price for tickets sold on-site through the Box Office App. By default, tickets sold online and on-site use the same pricing, but enabling this option allows you to set a separate price for on-site purchases.
If desired, toggle on Box Office Price to charge a different price for on-site sales
Set the price
Click Add Box Office Fee to add a fee to this ticket level. When enabled, set the fee for your on-site sales
Use the Visibility field to determine whether this ticket level will appear on your online ticketing page, in the Box Office, or in both. The Box Office App is used to sell tickets on-site
Everywhere - this option displays the ticket level both online and in the Box Office App
Online Only - this option displays the ticket level online, but not in the Box Office app
Box Office Only - this option displays the ticket level in the Box Office app, but not online
Set Up Multiple Price Points
Set Up Multiple Price Points
In TicketSpice, you can offer multiple prices within a single ticket level for different audiences. This is useful if you want to provide different pricing options for specific groups while keeping everything organized under one ticket level.
For example, you use this option to offer Adult, Child, and Senior pricing under a single General Admission ticket level. Scroll down to learn how to set this up, or click here to explore additional sample use cases and the attendee experience.
In your ticket level, select Multiple Price Points
Click Add Price Points
Set whether you want this ticket level to appear on your online ticketing page, in the Box Office, or in both. The Box Office App is used to sell tickets on-site
Click Add Price Point for each price point you want to add
Add a Name for the price point
Add a Description, if desired
Set the Price for the price point
Click Add Fee to add a fee to this price point. Your event keeps all additional funds you receive from these fees. This option can help to offset your ticketing and processing fees
Click the $ dropdown to adjust the fee type. You can set your fee to be a set dollar amount, or a percentage of the ticket price
Add the fee
The Box Office Price option lets you charge a different price for tickets sold on-site through the Box Office App. By default, tickets sold online and on-site use the same pricing, but enabling this option allows you to set a separate price for on-site purchases.
If desired, toggle on Box Office Price to charge a different price for on-site sales
Set the price
Click Add Box Office Fee to add a fee to this price point. When enabled, set the fee for your on-site sales
Once you had added all of your price points, click Save
Pro Tip: You can edit your price points at any time by clicking Edit Multiple Price Points.
Customize the Selection Settings and Limit the Supply
Use the Selection field to limit the number of tickets a buyer can purchase for a specific ticket level
The Selection field controls which ticket quantities buyers can choose from at checkout. By default, buyers can select up to 25 tickets per ticket level. You can customize this by setting a new range (for example, allowing buyers to select between 1 and 10 tickets), or by limiting selection to specific quantities only (for example, only allowing buyers to select 2, 4, or 6 tickets). When specific quantities are set, only those exact options will be available for buyers to select.
Use the Limited Supply option to limit the number of tickets available for this ticket level. You will sell up to the number of tickets you specify for this ticket level. Once the supply limit has been reached, the ticket level will display as sold out
To limit the supply of your ticket level, toggle on the Limited Supply field
Set the Inventory for this ticket level
Click Publicly display total remaining inventory to display the number of tickets remaining on your live event page. This option will display the number of remaining tickets next to the ticket level's name
Click Exclude From Event Capacity if you have an overall event capacity set, and want to exclude this specific ticket level from the overall event capacity
Click Done to save your changes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: When you set a limited supply, that limit applies to each date or time slot.
For example, if your date-based event includes three dates (June 18, June 21, and June 25) and you limit the supply to 100 for a ticket level, each event date will have its own maximum supply of 100 tickets for this ticket level. Ticket level inventory is tracked and managed separately for each date and time slot.
Note: Limited Supply is not available if you have independent dates and/or time slots and you have enabled time selection for the ticket level. In this case, we recommend adding a capacity per time slot instead. Click here to learn how to do this.
Set up Advanced Options for Your Ticket Block
TicketSpice offers several advanced options you can apply to a ticket block to further customize how your tickets are displayed and sold. While these settings are optional, they can be especially useful for certain event types and organizational needs.
You can enable advanced options such as enabling ticket categories, setting tax-deductible values, hiding ticket prices or fees, limiting the total number of tickets a buyer can add to a single order, and customizing the date selection heading.
Scroll to the ticket block
Click Edit Ticket Information
Scroll to the Advanced Options dropdown, and click this dropdown
Customize your settings, if desired
Toggle on Enable Ticket Categories to organize your ticket levels into different categories. This option works well if you offer many different ticket levels, and you want to organize these levels for attendees in a easy-to-navigate format. Click here to learn how to use this feature
Turn on Enable Tax Deductible Values if you are a non-profit and want to enter a tax deductible value for your tickets. When this option is turned on, add a tax deductible value for each ticket level
Click Hide Price to hide the price of your tickets on the right-hand side. If you select this option, attendees will still be charged for the price of the ticket. If you use this option, we recommend including the price of your tickets somewhere in the ticket level name or description, so ticket buyers know the price for a ticket
Click Hide Fees to hide the price of your tickets on the right-hand side. If you select this option, attendees will still be charged for the price of your fees. If you use this option, we recommend including the fee price somewhere in the ticket level name or description, so ticket buyers know the price
Click Limit Tickets Per Order to limit the tickets a ticket buyer can purchase in a single order. This limits the total number of tickets a ticket buyer can purchase across all ticket levels
Use the Date Selection Heading field to customize the heading that appears above your calendar or date selection menu
Add a Calendar Sales Window to limit how many available event days in advance are displayed on your calendar or dropdown menu. By default, all dates in your event’s date range are shown, but this setting restricts the calendar or dropdown to show only the specified number of upcoming event days
Toggle on Sales Cutoff Time to stop ticket sales a set period before a ticket's schedule date or time. One the cutoff time is reached, tickets for that specific date or time can no longer be purchased. When enabled, you can choose how the cutoff is applied. For date-based pages without time slots, set the cutoff time (for example, 12AM) and choose how many days before the event date ticket sales should end. For date-based pages with time slots, set the number of hours or minutes before each time slot when ticket sales should stop. Click here to learn more about this feature
Click Done to save your changes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Collect Information for Each Attendee Attending Your Event
TicketSpice allows you to collect information for each attendee attending your event. When enabled, buyers are prompted to provide the selected information for every ticket they purchase. You can add optional or required fields to collect details such as the attendee’s name, email address, phone number, and more.
On your event page, scroll to the ticket block
Find the ticket level where you want to request information
Click Add a Question if you haven’t added a question yet. If there's already a field on the ticket level, hover over this field and click the green + icon to add a new question
Select the field you want to add
Customize the field
Pro Tip:TicketSpice offers a variety of field types you can add to a ticket level, including questions that collect personal information, questions about attendee preferences, and display-only elements that share additional details with attendees. Click here to learn more about all of the available question and field options.
FAQs
Can I delete a ticket level?
Can I delete a ticket level?
Yes, you can delete a ticket level by clicking the trash can icon on the right-hand side of the ticket level, and confirming that you want to delete the ticket level.
Warning: Once your page is published and a ticket level has accepted orders, we strongly recommend hiding the ticket level instead of deleting it. By hiding the ticket level, you will retain your data, as deleting a ticket level from the page will delete any previous attendees' information that is tied to the ticket level. Click here to learn how to hide a field in TicketSpice.
Can I rearrange my ticket levels?
Can I rearrange my ticket levels?
Yes, you can rearrange ticket levels by clicking and holding the drag handle on the left side of a ticket level, then dragging it to the desired position.
Can I add a capacity or limited supply after my page is published?
Can I add a capacity or limited supply after my page is published?
We recommend setting your capacity or limits before accepting orders whenever possible. You can add a capacity or limited supply to your ticketing page after it has been published and orders have been accepted.
However, if you add a capacity after orders have already been placed, the capacity will apply only to future purchases and will not account for tickets that were previously sold. Because of this, be sure to set the capacity based solely on the number of additional tickets you want to make available moving forward.
After I create a ticket level, can I adjust the ticket level type? I need to change my ticket level from a Standard ticket to a Raffle ticket.
After I create a ticket level, can I adjust the ticket level type? I need to change my ticket level from a Standard ticket to a Raffle ticket.
No, once a ticket level is created, its type is locked and can’t be changed. If you need to switch from a Standard ticket to a Raffle ticket (or another type), we recommend creating a new ticket level and selecting the correct ticket level type during setup.
Can I set inventory for each Price Point within a ticket level?
Can I set inventory for each Price Point within a ticket level?
No. Currently, inventory can only be set at the ticket level itself. When using multiple price points, all prices under that ticket level draw from the same overall inventory.
If you need to manage inventory separately for each price, we recommend creating separate ticket levels for each price point on your event page.
Do actions work with ticket price points?
Do actions work with ticket price points?
Yes, you can apply Actions to individual price points. Price points appear as selectable options when configuring your Actions.
How will the price point show in Exports?
How will the price point show in Exports?
You can see the price point a ticket buyer selected in the Tickets Report. In this report, there is a column for the price point, as shown in the image below. Click here to learn more about the Tickets Report.
Where can I see the price points?
Where can I see the price points?
Price point selections are displayed in the Tickets report, the Scanning App, the Box Office, and your analytics.