If your ticketing page includes a large number of ticket levels, using ticket categories can help keep everything organized and easy to navigate. Ticket categories allow you to group related tickets into clean, logical sets, making it simpler for buyers to compare their options.
For customers, ticket categories appear as an accordion-style layout that expands to reveal the tickets within each group. This feature helps reduce visual clutter and makes it easier for ticket buyers to quickly find and select the ticket level that best fits their needs.
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Enable and Add Your Ticket Categories
From the Pages screen, click the pencil icon on the page you want to edit
On your ticketing page, scroll to the ticket block
Click Edit Ticket Information
Scroll to the Advanced Options dropdown, and click this dropdown
Toggle on Enable Ticket Categories
Add and customize your ticket categories
Category: Add a title for your category
Description: Add a description for your category, if desired
Background Color: Add a background color for your category. Customize the background color by clicking the color block circle and selecting the desired color, or manually adding a color hex you would like. If you use the color block circle to adjust the color, make the color more or less opaque by adjusting the opacity slider next to the color slider
Open by Default: Toggle on this option to have the category open by default and display all ticket levels within the category without requiring attendees to expand it
Note: Ticket category text is always white and can’t be changed, so be sure to choose a background color that keeps the text legible.
Assign Your Ticket Levels to a Category
After setting up your ticket categories, you’ll need to assign your ticket levels to them. This helps organize your ticketing page and makes it easier for buyers to find the tickets they need. Ticket levels can be added to a category or left ungrouped by selecting No Category.
Note: Any ticket level assigned to No Category will display below the ticket category groupings on your live page.
Go to each ticket level on your page
Expand the ticket level
At the bottom of the ticket level settings, use the Category field to assign the ticket to a category, or select No Category if you don’t want it grouped
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Attendee Experience
When attendees visit your event page, they’ll first see your main categories and can view and select available ticket options once the category is expanded.
FAQs
What does the Open by Default option in ticket categories do?
What does the Open by Default option in ticket categories do?
If your category is Open by default, it will be expanded when attendees first view your ticket block, allowing them to see all tickets in the category immediately.
If this option is disabled, the ticket levels will be hidden under the category's heading until attendees click the plus button to expand the category.
