Organize and group ticket levels into categories

How to beautifully organize many ticket levels into groupings of categories to help your buyers find the right ticket options for them

Ashley avatar
Written by Ashley
Updated over a week ago

If your ticketing page has a plethora of ticket levels, you may consider utilizing ticket categories. Ticket categories allow you to group tickets into organized sets. Your customers see a nice accordion style block that reveals tickets in each group.

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Sample view of Categories

Here is an example ticket page with multiple ticket levels, and then the same ticketing page with the addition of 3 ticket categories.

Enable ticket categories

  • From the Pages screen, click the Pencil icon on the page you'd like to add Categories to

  • Click the Edit Ticket Information button

  • Scroll down and click Advanced Options

  • Toggle the Enable Ticket Categories to Yes

  • Click the Add Ticket Category button

Customize Your Categories

Each ticket category has a name, optional description, and row color. NOTE: The text color on the ticket categories is always white. So choose a color that white text will be legible one.

  • Give each category a title

  • Add a description

  • Set the background color

  • Toggle Yes or No on whether you'd like the category to be open (revealing all of it's ticket levels) by default

Assign ticket levels to a categories

Once you enable categories, a new dropdown will appear under each ticket level where you can choose to assign the ticket level to a category, or leave it unassigned (No Category).

NOTE: Ticket levels that have No Category will appear below the category grouping on your live page.

Hit Done and Save your changes and you can now Preview your Categories.


Q: What does the Open By Default option in Ticket Categories do?

A: If it's enabled it means that the Category is open and the Ticket Levels can be seen, it looks like this:

If Open by Default is disabled, then the tickets will be hidden behind the category's heading the plus button is clicked, revealing the tickets in that category.

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