Show-hide actions allow you to control which fields appear on your event page based on specific conditions. This helps create a streamlined, customized experience for attendees by ensuring they only see relevant options. For example, you can show a special merchandise option before January 18, or hide one of your add-on experiences if someone selects a General Admission ticket level. Additionally, instead of deleting fields you may need for your reporting, use show-hide actions to dynamically hide fields that you would no longer like for your attendees to see or access.
Pro Tip: Our actions automatically assume the opposite is true. For example, if a field is set to only show based on a certain condition, it will be hidden by default until that condition is met. Once the condition is met, the field will show.
Likewise, if a field is set to hide until a condition is met, it will by default show. For instance, if a merchandise field is configured to hide when the Child ticket level is selected, this merchandise field will initially appear on the page. Once an attendee selects the Child ticket level, the field will then be hidden.
All fields show all of the time by default, so if you would like to show your field at all times, no action is needed.
Example Use Cases
Show a unique merchandise field before February 19
Show a session for attendees who use your tracking link
Hide the VIP ticket level when buyers select an 8AM time slot
Hide options on your page that are no longer available for your attendees to selects and purchase
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Getting Started
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
Add Your Trigger
First, add the trigger field(s) (if applicable) where you want to show or hide your field(s). Below includes some example triggers that you might want to utilize.
Create Actions Triggered by the Date
Create Actions Triggered by the Date
In TicketSpice, you can create actions that trigger based on the current date. For example, you might choose to hide a specific ticket level after January 31.
On the left-hand side, click the Date field
Select your desired option, and add the date to the field below by entering the date or selecting it from the calendar
The Is option will trigger your show-hide action on a specific date
The Is Between option will trigger your show-hide action between specific dates
The Is Before option will trigger your show-hide action before a specific date
The Is After option will trigger your show-hide action after a specific date
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions are met
Create Actions Triggered by the Attendee's Date of Birth
Create Actions Triggered by the Attendee's Date of Birth
If using the Date of Birth field, you can create actions that trigger based on the attendee's date of birth. For example, you can automatically show a special waiver field if an attendee is under 18.
On the left-hand side, click the Date of Birth field
Select your desired option, and add the date to the field below by entering the date or clicking a date on the calendar
The Is Completed option will trigger your show-hide action when someone adds their date of birth
The Is Not Completed option will trigger your show-hide action when someone does not add their date of birth
The Date is Before option will trigger your show-hide action if the attendee's date of birth is before a specific date you set
The Date is After option will trigger your show-hide action if the attendee's date of birth is after a specific date you set
The Date Is option will trigger your show-hide action if the attendee's date of birth is a specific date you set
The Day of the Week option will trigger your show-hide action if the attendee's date of birth is on a day of the week that you specify
The Age Less Than option will trigger your show-hide action if the attendee is younger than the age you set
The Age Greater Than option will trigger your show-hide action if the attendee is older than the age you set
The Age Is option will trigger your show-hide action if the attendee is the age you set
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by the Ticket Block and Inventory Levels of Your Event
Create Actions Triggered by the Ticket Block and Inventory Levels of Your Event
In TicketSpice, you can create actions that trigger when someone selects any ticket or when the total inventory across your event reaches a specific range. For example, you might automatically display a special merchandise option when remaining tickets fall between 1,000 and 2,000.
On the left-hand side, click the Tickets field
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option triggers your show-hide action when an attendee selects any ticket from the ticket block
The Is Not Completed option triggers your show-hide action when no tickets have been selected in the ticket block
The Remaining Inventory Is option triggers your show-hide action when the total remaining ticket inventory for your event reaches the amount you specify
The Inventory Sold Out option triggers your show-hide action when all tickets for your event have been sold
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by the Ticket Level a Ticket Buyer Selects
Create Actions Triggered by the Ticket Level a Ticket Buyer Selects
In TicketSpice, you can create actions that trigger based on the ticket level someone selects. For example, you can automatically display a special set of merchandise and add-ons if an attendee chooses the VIP ticket level.
On the left-hand side, scroll down and select the ticket level you would like to target
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your show-hide action when an attendee selects any ticket level
The Is Not Completed option will trigger your show-hide action when an attendee doesn't select any ticket level
The Greater Than option will trigger your show-hide action when an attendee selects more tickets than the number you specify
The Less Than option will trigger your show-hide action when an attendee selects less tickets than the number you specify
The Remaining Inventory Is option will trigger your show-hide action when the ticket level's remaining inventory reaches the values you set
The Inventory Sold Out option will trigger your show-hide action when the ticket level is sold out
The Quantity Is option will trigger your show-hide action when an attendee selects a number of tickets within the range you specific
The Purchase Date Is After option will trigger your show-hide action when an attendee selects a ticket level and completes their purchase on a date after the one you've set
The Purchase Date Is Before option will trigger your show-hide action when an attendee selects a ticket level and completes their purchase on a date before the one you've set
The Purchase Date is Between option will trigger your show-hide action when an attendee selects a ticket level and completes their purchase between the dates you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by the Event Date a Ticket Buyer Selects (date-based events only)
Create Actions Triggered by the Event Date a Ticket Buyer Selects (date-based events only)
In TicketSpice, you can create actions that trigger based on the date an attendee selects to attend your event. For example, you can show an add-on Hayride option exclusively for attendees who attend your event after September 1.
On the left-hand side, scroll down and select the Ticket Date Selection field
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your show-hide action when an attendee selects any date
The Is Not Completed option will trigger your show-hide action when an attendee doesn't select a date
The Date is Before option will trigger your show-hide action when an attendee chooses to attend your event before the specific date you set
The Date is After option will trigger your show-hide action when an attendee chooses to attend your event after the specific date you set
The Date Is option will trigger your show-hide action when an attendee chooses to attend your event on the specific date you set
The Day of the Week option will trigger your show-hide action when an attendee chooses to attend your event on a day of the week you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by the Time Slot a Ticket Buyer Selects (date-based events only)
Create Actions Triggered by the Time Slot a Ticket Buyer Selects (date-based events only)
In TicketSpice, you can create actions that trigger based on the time slot an attendee selects. For example, you can hide your Family ticket level when attendees select the 4PM or 5PM time slots.
On the left-hand side, scroll down and select the Ticket Time Slot field
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your show-hide action when an attendee selects a time slot
The Is Not Completed option will trigger your show-hide action when an attendee doesn't select a time slot
The Value Contains option will trigger your show-hide action when an attendee selects a time slot containing the value you specify
The Value Ends With option will trigger your show-hide action when an attendee selects a time slot ending with a value you enter
The Selection Is option will trigger your show-hide action when specific time slot(s) are selected
The Selection Is Not option will trigger your show-hide action when specific time slot(s) are not selected
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by the Tracking Link a Ticket Buyer Uses
Create Actions Triggered by the Tracking Link a Ticket Buyer Uses
If using our Tracking Link feature, you can create actions that trigger when someone uses a specific tracking link. For example, you can automatically display a unique merchandise field if an attendee uses your tracking link.
On the left-hand side, click the Tracking Link field
Select your desired option, and , and select the tracking link(s) you would like to target
The Is option will trigger your show-hide action if an attendee uses the tracking link(s) you select
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by an Attendee's Custom Selections on the Event Page
Create Actions Triggered by an Attendee's Custom Selections on the Event Page
In TicketSpice, you can create actions that trigger based on an attendee's selections. For example, if you're asking attendees how they heard about your event, and someone selects 'friend or family member,' you can automatically show a follow-up question asking them to share the name of the person who referred them.
On the left-hand side, scroll down and select the custom field option you would like to target
Select your desired option in the field below, and add a value to the field below if needed
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by an Attendee's Email or Other Text Inputs
Create Actions Triggered by an Attendee's Email or Other Text Inputs
In TicketSpice, you can create actions that trigger based on an attendee's email or other text they enter on the event page. For example, you can automatically show a new multiple choice field if an attendee's email contains ticketspice.com.
On the left-hand side, click the Email field or the Text Field you would like to target
Select your desired option, and add a value to the field below if needed
The Is Completed option will trigger your show-hide action when an attendee enters text on the field
The Is Not Completed option will trigger your show-hide action when an attendee doesn't enter text on the field
The Value Is Exactly option will trigger your show-hide action when an attendee enters the exact text you specify
The Value Is Not Exactly option will trigger your show-hide action when an attendee doesn't enter the exact text you specify
The Value Contains option will trigger your show-hide action when an attendee enters text containing the value you specify
The Value Ends With option will trigger your show-hide action when an attendee enters text ending with the value you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by a Coupon Code
Create Actions Triggered by a Coupon Code
In TicketSpice, you can create actions that trigger based on a coupon code that an attendee uses. For example, you can automatically show the Christmas-themed merchandise for your event if an attendee enters the coupon code XMAS.
On the left-hand side, click the Coupon Code field
Select your desired option, and add a value to the field below if needed
The Is Completed option will trigger your show-hide action when an attendee enters a coupon
The Is Not Completed option will trigger your show-hide action when an attendee doesn't enter a coupon
The Value Is Exactly option will trigger your show-hide action when an attendee enters the exact coupon code you specify
The Value Is Not Exactly option will trigger your show-hide action when an attendee doesn't enter the exact coupon code you specify
The Value Contains option will trigger your show-hide action when an attendee selects a coupon code containing the value you specify
The Value Ends With option will trigger your show-hide action when an attendee selects a coupon code ending with the value you specify
The Is Valid option will trigger your show-hide action when an attendee enters a valid coupon code
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Create Actions Triggered by the Payment Method a Ticket Buyer Selects
Create Actions Triggered by the Payment Method a Ticket Buyer Selects
In TicketSpice, you can create actions that trigger based on the payment method someone selects. For example, you can hide the line item fee for your event if an attendee selects your cash/check payment method.
On the left-hand side, scroll down and select the payment method you want to target
Select your desired option
The Is Selected option will trigger your show-hide action when a specific payment method is selected
The Is Not Selected option will trigger your show-hide action when a specific payment method is not selected
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your show-hide action
If this checkbox is not selected, the show-hide action will occur if any one of the conditions is met
Add Your Show-Hide Action
On the right-hand side, find and select Show or Hide
Choose the Field(s) or Function(s) that you would like to show or hide when the condition is met
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: It is important to know that actions run from top to bottom. So if you have multiple actions in your TicketSpice page, actions towards the bottom can override actions above them. You have full control over the order of your actions and can reorder as needed. Because the order of actions can impact how your page behaves, we highly recommend previewing and testing your page before publishing it live. This helps ensure that all your actions work together the way you intend.
Manage Your Actions
Find the Action you would like to manage, and click any of the following icons:
The pencil icon allows you to edit the action
The pages icon allows you to copy the action
The + icon allows you to create a new action
The trash can icon allows you to delete the action
Hide a Field Instead of Deleting It
Once your page is published and a field has accepted orders, we strongly recommend hiding the field instead of deleting it. By hiding the field, you will retain your data, as deleting a field from the page will delete any previous attendees' information that is tied to the field. Here is how to hide your field instead of deleting it.
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon if you already have actions on your page
On the left-hand side, click the Date field
Select the Is After option, and select today's date
On the right-hand side, select the Hide option
Choose the fields that you want to hide
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
What's the best way to test my actions?
What's the best way to test my actions?
We recommend using Preview mode to test your actions. Preview Mode allows you to review the visual and communication experience of your event page without processing real payments or saving data. Since Preview Mode respects actions and date-based conditions, you can test your page in real time to ensure everything functions as expected.
To use Preview mode, go to your TicketSpice edit page
Save any changes on your page by clicking Save in the top-right corner
Select the Preview button in the top right corner
Warning: Because the Preview mode is only used for testing, do not share this URL with attendees. This link will not accept real orders or payments.
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
A common reason a disabled payment method still appears on the live page is that there is an action on the page that references that payment method. Actions override the payment settings in the page builder. So, if an actions includes a reference to a payment method, it will appear on the live page — even if that method is turned off in your settings.
To fix this, review your actions and remove any references to the payment method you no longer want to offer.