The Series of Events page type is designed for events where attendees need to choose between multiple variations before viewing available tickets. The Event Series page type prompts attendees to choose from a dropdown menu containing the options you define, such as event location, event type, competitor, performance, or excursion. After a selection is made, the ticket types associated with that option are displayed. This page type works especially well for sporting events with different competitors, events held at multiple locations, and more.
In this article, we’ll walk through how to create an Event Series page and configure its options so you can clearly present each event variation and configure your ticket settings so you can start selling tickets with confidence.
Note: TicketSpice offers several different event page types. Depending on how your event is structured, one of the following options may be a better fit:
Standard pages are ideal when you want ticket levels to be visible right away, without requiring attendees to choose from a dropdown. This page type is versatile and works well for many event formats, including single-day events and multi-day events where attendees check in each day using the same ticket
Date-based pages are ideal if your event has multiple days or times and attendees need to choose a specific date or time when purchasing tickets. Click here to learn more about date-based pages
Reserved Seating pages are recommended if you want to allow attendees to select their exact seat, row, or section during checkout. Click here to learn more about Reserved Seating pages
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Getting Started
From the Pages screen, click Create Page in the top right corner
Filter by the Event Series type on the left-hand side
Find the page template you would like, and click Get Started
Add the name of your new event page
Add your event's start date and time
Select the currency of your page
Select the estimated number of attendees for your event
Click Create Page
Customize Your Ticket Settings
On your event page, scroll to the ticket block
Click Edit Ticket Information
Select the Series of Events event type (if this type isn't already selected)
Pro Tip: Before publishing your event, you can switch between the Standard, Date-Based (Calendar), Date-Based (List), and Series of Events page types.
Once the page is published, the selected page type is locked and can’t be changed. Click here to learn more about each page type.
Click Add Event for each event you want to add to your dropdown
Enter a Name for the event. This name will appear in the dropdown menu where attendees make their selection before adding tickets
Make sure the Visible toggle is checked. If this field is unchecked, the event will not appear on your live page
Click the trash can icon to delete an event, if needed
Set an Overall Event Capacity
When you set an event capacity, TicketSpice enforces that limit across all ticket levels within each individual event. You will sell up to the number of tickets you specify across all ticket levels on your page. Once the event capacity is reached, all ticket levels for the event will display as sold out, even if an individual ticket level still has capacity.
Note: In TicketSpice, you can also limit the sales of a specific ticket level, giving this ticket level its own supply cap. This feature can also be used to exclude a particular ticket level from your event's overall capacity. Click here to learn how to set this up.
To limit the capacity for your event, toggle on Limit Event Capacity
Set the Inventory for your event. This sets the limit of tickets you can sell across all ticket levels within each event
Toggle on Publicly display total remaining inventory to display the number of tickets remaining on your live event page. If needed, you can set a threshold so the remaining ticket count only appears once inventory reaches a certain level
Click Done to save your changes
Pro Tip: When you set an event capacity, that limit applies to each individual event in the series.
For example, if your Event Series includes three events (Sacramento, Salem, and Denver) and you set the capacity to 100, each event will have its own maximum capacity of 100 tickets. Ticket inventory is tracked and managed separately for each event.
Note: Event promoters will often enable the option to publicly display the total remaining inventory once the remaining supply begins dwindling. Showing the limited amount remaining helps drive urgency to purchase.
Customize Your Ticket Levels
After configuring your page’s ticket settings, you can add and customize the ticket levels for your event. Once an attendee selects an event option, the ticket levels you set up will appear, allowing them to choose their tickets. You can customize the name, description, price, selection settings, and supply for each ticket level on your page.
Note: In this article, we walk through how to set up a Standard ticket level, which is the best option for most events. TicketSpice also offers raffle tickets, donation tickets, and season passes, which can be useful for specific events.
Getting Started
On your ticketing page, scroll to the ticket block
Click Edit Ticket Information
Scroll to the ticket levels section
Click Add Ticket Level (or edit an existing ticket level on the page)
Name your ticket level
Select the Standard ticket type
Customize Basic Settings
Open your ticket level
Edit the ticket level's Name, if needed
Add a Description for the ticket level, if desired. This description appears below the ticket level name and can be used to explain what’s included with the ticket
Add an Image that appears to the left of the ticket level details, if desired. For best results, use an image sized 280 × 280 pixels
If desired, add a Sponsor Image that appears below the ticket level details. For best results, use an image sized 280 × 280 pixels
Customize Price
When setting up your price, you'll need to choose whether the ticket level uses a single price or multiple price points. After selecting an option, you can configure the pricing details for that ticket level. Expand the option you plan to use below to learn how to set up your pricing.
Note: TicketSpice offers multiple ways to price a ticket level.
Single Price charges one fixed price for the entire ticket level
Multiple Price Points lets you offer different prices within the same ticket level for different audiences, all sharing the same inventory. This works well if you want to offer different pricing for specific groups while managing availability from a single ticket pool.
Set Up Single Price
Set Up Single Price
When you choose the single price option, TicketSpice charges the same fixed price for the ticket level.
Select Single Price
In the Online Price field, set the price for each ticket. If someone selects multiple tickets, our system will automatically calculate the total based on how many tickets the customer selects
Click Add Fee to add a fee to your ticket level. Your event keeps all additional funds you receive from these fees. This option can help to offset your ticketing and processing fees
Click the $ dropdown to adjust the fee type. You can set your fee to be a set dollar amount, or a percentage of the ticket price
Add the fee
Pro Tip: In addition to adding a fee, TicketSpice offers an option to automatically pass all ticketing and processing fees on to buyers, allowing you to receive the full face value of each order. This option is available for events using Webconnex Payments.
Click here to learn more about this feature!
The Box Office Price option lets you charge a different price for tickets sold on-site through the Box Office App. By default, tickets sold online and on-site use the same pricing, but enabling this option allows you to set a separate price for on-site purchases.
If desired, toggle on Box Office Price to charge a different price for on-site sales
Set the price
Click Add Box Office Fee to add a fee to this ticket level. When enabled, set the fee for your on-site sales
Use the Visibility field to determine whether this ticket level will appear on your online ticketing page, in the Box Office, or in both. The Box Office App is used to sell tickets on-site
Everywhere - this option displays the ticket level both online and in the Box Office App
Online Only - this option displays the ticket level online, but not in the Box Office app
Box Office Only - this option displays the ticket level in the Box Office app, but not online
Set Up Multiple Price Points
Set Up Multiple Price Points
In TicketSpice, you can offer multiple prices within a single ticket level for different audiences. This is useful if you want to provide different pricing options for specific groups while keeping everything organized under one ticket level.
For example, you use this option to offer Adult, Child, and Senior pricing under a single General Admission ticket level. Scroll down to learn how to set this up, or click here to explore additional sample use cases and the attendee experience.
In your ticket level, select Multiple Price Points
Click Add Price Points
Set whether you want this ticket level to appear on your online ticketing page, in the Box Office, or in both. The Box Office App is used to sell tickets on-site
Click Add Price Point for each price point you want to add
Add a Name for the price point
Add a Description, if desired
Set the Price for the price point
Click Add Fee to add a fee to this price point. Your event keeps all additional funds you receive from these fees. This option can help to offset your ticketing and processing fees
Click the $ dropdown to adjust the fee type. You can set your fee to be a set dollar amount, or a percentage of the ticket price
Add the fee
The Box Office Price option lets you charge a different price for tickets sold on-site through the Box Office App. By default, tickets sold online and on-site use the same pricing, but enabling this option allows you to set a separate price for on-site purchases.
If desired, toggle on Box Office Price to charge a different price for on-site sales
Set the price
Click Add Box Office Fee to add a fee to this price point. When enabled, set the fee for your on-site sales
Once you had added all of your price points, click Save
Pro Tip: You can edit your price points at any time by clicking Edit Multiple Price Points.
Customize the Selection Settings and Limit the Supply
Use the Selection field to limit the number of tickets a buyer can purchase for a specific ticket level
The Selection field controls which ticket quantities buyers can choose from at checkout. By default, buyers can select up to 25 tickets per ticket level. You can customize this by setting a new range (for example, allowing buyers to select between 1 and 10 tickets), or by limiting selection to specific quantities only (for example, only allowing buyers to select 2, 4, or 6 tickets). When specific quantities are set, only those exact options will be available for buyers to select.
Use the Limited Supply option to limit the number of tickets available for this ticket level. You will sell up to the number of tickets you specify for this ticket level. Once the supply limit has been reached, the ticket level will display as sold out
To limit the supply of your ticket level, toggle on the Limited Supply field
Set the Inventory for this ticket level
Click Publicly display total remaining inventory to display the number of tickets remaining on your live event page. This option will display the number of remaining tickets next to the ticket level's name
Click Exclude From Event Capacity if you have an overall event capacity set, and want to exclude this specific ticket level from the overall event capacity
Click Done to save your changes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: When you set a supply limit, that limit applies to each individual event in the series.
For example, if your Event Series includes three events (Sacramento, Salem, and Denver) and you set a ticket level’s supply to 100, that ticket level will have a supply of 100 for each event. Ticket inventory is tracked and managed separately for each event.
FAQs
Can I delete a ticket level?
Can I delete a ticket level?
Yes, you can delete a ticket level by clicking the trash can icon on the right-hand side of the ticket level, and confirming that you want to delete the ticket level.
Can I rearrange my ticket levels?
Can I rearrange my ticket levels?
Yes, you can rearrange ticket levels by clicking and holding the drag handle on the left side of a ticket level, then dragging it to the desired position.
After I create a ticket level, can I adjust the ticket level type? I need to change my ticket level from a Standard ticket to a Raffle ticket
After I create a ticket level, can I adjust the ticket level type? I need to change my ticket level from a Standard ticket to a Raffle ticket
No, once a ticket level is created, its type is locked and can’t be changed. If you need to switch from a Standard ticket to a Raffle ticket (or another type), we recommend creating a new ticket level and selecting the correct ticket level type during setup.
Can I set inventory for each Price Point within a ticket level?
Can I set inventory for each Price Point within a ticket level?
No. Currently, inventory can only be set at the ticket level itself. When using multiple price points, all prices under that ticket level draw from the same overall inventory.
If you need to manage inventory separately for each price, we recommend creating separate ticket levels for each price point on your event page.
Do actions work with ticket price points?
Do actions work with ticket price points?
Yes, you can apply Actions to individual price points. Price points appear as selectable options when configuring your Actions.
How will the price point show in Exports?
How will the price point show in Exports?
You can see the price point a ticket buyer selected in the Tickets Report. In this report, there is a column for the price point, as shown in the image below. Click here to learn more about the Tickets Report.
Where can I see the price points?
Where can I see the price points?
Price point selections are reflected in the Tickets report, the Scanning App, the Box Office, and your analytics.
Set up Advanced Options for Your Ticket Block
TicketSpice offers several advanced options you can apply to a ticket block to further customize how your tickets are displayed and sold. While these settings are optional, they can be especially useful for certain event types and organizational needs.
You can enable advanced options such as enabling ticket categories, setting tax-deductible values, hiding ticket prices or fees, limiting the total number of tickets a buyer can add to a single order, and customizing the event selection heading.
Scroll to the ticket block
Click Edit Ticket Information
Scroll to the Advanced Options dropdown, and click this dropdown
Customize your settings, if desired
Toggle on Enable Ticket Categories to organize your ticket levels into different categories. This option works well if you offer many different ticket levels, and you want to organize these levels for attendees in a easy-to-navigate format. Click here to learn how to use this feature
Turn on Enable Tax Deductible Values if you are a non-profit and want to enter a tax deductible value for your tickets. When this option is turned on, add a tax deductible value for each ticket level
Click Hide Price to hide the price of your tickets on the right-hand side. If you select this option, attendees will still be charged for the price of the ticket. If you use this option, we recommend including the price of your tickets somewhere in the ticket level name or description, so ticket buyers know the price for a ticket
Click Hide Fees to hide the price of your tickets on the right-hand side. If you select this option, attendees will still be charged for the price of your fees. If you use this option, we recommend including the fee price somewhere in the ticket level name or description, so ticket buyers know the price
Click Limit Tickets Per Order to limit the tickets a ticket buyer can purchase in a single order. This limits the total number of tickets a ticket buyer can purchase across all ticket levels
Use the Event Selection Heading field to customize the heading that appears above your event dropdown
Click Done to save your changes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Collect Information for Each Attendee Attending Your Event
TicketSpice allows you to collect information for each attendee attending your event. When enabled, buyers are prompted to provide the selected information for every ticket they purchase. You can add optional or required fields to collect details such as the attendee’s name, email address, phone number, and more.
On your event page, scroll to the ticket block
Find the ticket level where you want to request information
Click Add a Question if you haven’t added a question yet. If there's already a field on the ticket level, hover over this field and click the green + icon to add a new question
Select the field you want to add
Customize the field
Pro Tip:TicketSpice offers a variety of field types you can add to a ticket level, including questions that collect personal information, questions about attendee preferences, and display-only elements that share additional details with attendees. Click here to learn more about all of the available question and field options.
