Accounting can be a challenge when transactions are varying amounts and fractions on the dollar. In TicketSpice, we have a setting that automatically passes on all TicketSpice fees and credit card fees to your buyers. This covers your online ticketing costs and simplifies the accounting process to provide you with the face value of your orders, resulting in whole-dollar payouts.
Pro Tip: When passing fees to your customers, the total fee includes the standard TicketSpice fee ($0.99 per ticket), plus 3.5% applied to each item and the TicketSpice fee.
When using the setting to pass on fees, our system rounds up processing fees to 3.5% to reliably issue face value deposits across all uses of TicketSpice.
Jump to...
Pass on All Fees to Your Buyers
From the Pages screen, click the pencil icon the page you'd like to edit
Hover over the Settings tab in the top menu bar
Select Basic Settings
Click "Pass on fees to buyers at checkout"
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
3 Important Notes
The setting to pass on all fees to buyers is only available when processing through Webconnex Payments. We do not recommend using this setting with a custom payment processor. This is because Webconnex Payments allows for subtracting fees from the transaction directly prior to payout. If you are using your own payment processor, this feature will charge the buyer more, but the full transaction amount will go to you and we will not be able to provide deposits net of fees.
We strongly recommend removing any other fees from your page when using this feature to avoid over-charing your customers.
The payment processing fee is increased by .6% to cover the $0.30 per transaction fee on Webconnex Payments transactions and properly cover every scenario and calculation (this is charged to the buyer, not you).
Examples and Calculations
Your event can choose to turn on the setting to pass on fees to your attendees, or absorb the fees yourself. Below is a breakdown of the fees ticket buyers pay when your event passes on the fees to buyers, as well as the fees your event will pay if you choose to absorb them.
Fees for the Buyer When Your Event Passes on All Fees
Fees for the Buyer When Your Event Passes on All Fees
When passing fees to customers, the total fee includes the standard TicketSpice fee ($0.99 per paid ticket), plus a 3.5% processing fee applied to each item and the TicketSpice fee. This fee covers all the ticketing and transaction fees by both TicketSpice and Webconnex Payments.
Here are a few examples of how to calculate the fees:
Example 1: Fees for Two $25 Tickets
Example 1: Fees for Two $25 Tickets
A ticket buyer purchases two $25 tickets for your event. The cost of these items is $50 before fees. Here is a breakdown of the fees the ticket buyer will pay when the fees are passed onto the buyer.
1. TicketSpice Platform Fee
Item | Face Value | TicketSpice Fee | Subtotal |
Ticket | $25.00 | $0.99 | $25.99 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Tickets | $25.99 | $0.91 | $26.90 | 2 | $53.80 |
Total Price with Fee | $53.80 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $53.80
Payout your event receives: $50
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer purchases 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience. The cost of these items (before fees) is $215. Here is a breakdown of the fees this ticket buyer will pay when the fees are passed onto the buyer.
1. TicketSpice Platform Fee
The TicketSpice platform fee is $0.99 per ticket.
Item | Face Value | TicketSpice Fee | Subtotal |
Standard Ticket | $25.00 | $0.99 | $25.99 |
VIP Ticket | $50.00 | $0.99 | $50.99 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $25.99 | $0.91 | $26.90 | 2 | $53.80 |
VIP Ticket | $50.99 | $1.78 | $52.77 | 1 | $52.77 |
T-Shirt | $30 | $1.05 | $31.05 | 2 | $62.10 |
Book | $15 | $0.53 | $15.53 | 1 | $15.53 |
Add-On Experience | $40 | $1.40 | $41.40 | 1 | $41.40 |
Total Price with Fee | $225.60 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $225.60
Payout your event receives: $215
Absorbing Fee Calculation
Absorbing Fee Calculation
When choosing to absorb the fees, the standard TicketSpice fee is $0.99 per paid ticket. Webconnex Payments charges 2.9% + $.30 for all credit card transactions.
Here are a few examples of how to calculate the fees your event pays when choosing to absorb the fees.
Example 1: Fees for Two $50 Tickets
Example 1: Fees for Two $50 Tickets
A buyer purchases two tickets for your event. Each ticket costs $25, for a total order of $50. Here is a breakdown of the fees your event will pay when choosing to absorb the fees.
TicketSpice Platform Fees: $1.98 ($0.99 * 2)
Credit Card Fee: $1.75 [(2.9% * 50) + $0.30]
Total Fees: $3.73
Total Payout After Fees: $46.27
Pro Tip: If you plan to absorb the fees by increasing your ticket price, we recommend setting the price slightly higher than the combined TicketSpice and Webconnex Payments fees to ensure you receive the full intended payout.
This is because both the TicketSpice fee and credit card processing fee are calculated on the total order amount. For example, if you raise each $25 ticket to $26.87, your TicketSpice fees would total $1.98, and credit card fees would be $1.86, totaling $3.84 in fees. Your net payout would then be $49.90 — not the full $50.
This is where the setting to pass on fees helps. It automatically applies a flat, predictable percentage to ensure you always receive the full face value of your ticket price, keeping your payouts accurate and accounting simple.
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer chooses to purchase 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience. The cost of these items is $215. Here is a breakdown of the fees your event will pay when choosing to absorb the fees.
TicketSpice Platform Fees for 3 Tickets: $2.97 ($0.99 * 3)
Credit Card Fee: $6.54 [(2.9% * 215) + 0.30]
Total Fees: $9.51
Total Payout After Fees: $205.49
Pro Tip: If you plan to absorb the fees by increasing your ticket price, we recommend setting the price slightly higher than the combined TicketSpice and Webconnex Payments fees to ensure you receive the full intended payout.
This is because both the TicketSpice fee and credit card processing fee are calculated on the total order amount. For example, if you raise the price of the items so the total order is now $224.51, your TicketSpice fees for the tickets would be $2.97 and credit card fees would be $6.81, totaling $9.78 in fees. Your net payout would then be $214.73 — not the full $215.
This is where the setting to pass on fees helps. It automatically applies a flat, predictable percentage to ensure you always receive the full face value of your ticket price, keeping your payouts accurate and accounting simple.
FAQs
Does the setting to pass on fees to buyers work for offline payments?
Does the setting to pass on fees to buyers work for offline payments?
If you accept offline payments, the setting to pass on fees to buyers will not apply to those transactions. The ticket buyer will pay only the transaction total without any additional processing fee. In this case, your event will be responsible for covering the TicketSpice fees associated with the offline payment.
How does the setting to pass on fees to buyers work when a ticket buyer applies a coupon to their order?
How does the setting to pass on fees to buyers work when a ticket buyer applies a coupon to their order?
When using Coupons and passing the fees onto buyers, the TicketSpice and 3.5% processing fee is calculated on the total of the item(s) after the coupon is applied. Here is an example of how the setting to pass on fees works with a coupon.
Example
Example
The ticket buyer purchases a $100 ticket for your event, but uses a 50% coupon. Because of this coupon, the ticket buyer pays a total of $50 for their order. Here is a breakdown of the fee this ticket buyer will pay when the fees are passed onto the buyer.
1. TicketSpice Fee
The TicketSpice fee is $0.99 per ticket.
Item | Face Value After Coupons | TicketSpice Fee | Subtotal |
Ticket | $50 | $0.99 | $50.99 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $50.99 | $1.78 | $52.77 | 1 | $52.77 |
Total Price with Fee | $52.77 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $52.77
Payout your event receives: $50
How does the setting to pass on fees work if our ticket price is less than $5?
How does the setting to pass on fees work if our ticket price is less than $5?
The pass on fees setting will apply a $0.99 fee plus 3.5% fee, regardless of the ticket price. If your tickets cost less than $5, this setting will still apply a $0.99 plus 3.5% fee.