Easily scan attendees into your event with the TicketSpice Ticket Scanning App. This app lets you quickly scan both printed and digital tickets, look up attendees who may have forgotten their tickets, perform group check-ins, edit orders, redeem merchandise, set volunteer permissions, and much more. If you prefer to check in guests from a computer or reset scans, we've got you covered there too! In this article, we'll also guide you through checking your internet speed, exporting ticket scan data, and other helpful tips to ensure a smooth check-in process.
If you need to download the TicketSpice scanning app, you can do so here:
Pro Tip: To use the Scanning app, you'll first want to create an app key for your TicketSpice event. Click here to learn how to do so.
NOTE: The TicketSpice ticket scanning app is compatible with apple devices on iOs 13 or above and Android devices on version 8 or above.
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Log into the TicketSpice Scanning App
Pro Tip: You can enter up to 5 App Keys into one scanning device. If you'd like to enter multiple App Keys, be sure to click the Enter Multiple App Keys link prior to entering your first app key. Otherwise, it will auto-log you into the app.
If you are already logged into the TicketSpice scanning app, and want to log into an additional app key, we recommend logging out of the TicketSpice app, and adding all of your app keys before logging back in. If you see the wrong event name after logging into the app, we recommend logging out, and logging in again using the correct app key.
Open the TicketSpice app on your mobile device
Enter a Device Name (this name is for internal and reporting purposes only. This name helps you identify different devices if you're using more than one. You can set the Device Name to anything you'd like — such as "Front Gate Scanner" or "VIP Scanner")
Enter your App Key found on your TicketSpice page (to find this app key, click here)
You can choose to enter the app key manually, or click the QR icon on the right-hand side and scan the QR code on your TicketSpice page
NOTE: To ensure full access to all features in the ticket scanning app, be sure to tap Allow when prompted to let TicketSpice find and connect to devices on your local network, and tap OK when asked for permission to access your camera.
NOTE: To download tickets, your scanning device must be connected to cellular data or WiFi. Stay connected to WiFi until all tickets are downloaded. After your tickets are downloaded, you can scan offline if desired.
When offline, your device won't know if another device has scanned a ticket, and it won't download any tickets that were sold after your device last synced with the database. Because of this, we recommend closing registration once tickets are downloaded if you plan to scan tickets offline. Otherwise, any new ticket sales won't sync to your device.
When your device has a strong cellular or wifi connection, your device syncs automatically every 3 minutes, or after each new scan. Additionally, you can pull down on the Settings or Reports screen to manually sync your device.
Scan Tickets by Scanning the QR Code on a Ticket
Our ticket scanning app makes event check-in fast, simple, and efficient. In the scanning app, you can quickly scan an attendee's ticket without needing to look them up manually. With just a few taps, you can check in entire orders at once, saving time by skipping the need to scan each ticket individually. You can also view the details of each ticket, and redeem your merchandise items directly at check-in.
Tap the Scan icon on the home screen of the app
Point your camera to the attendee's ticket
View the screen to confirm whether the ticket was successfully scanned
Green Screen - Valid Ticket - The ticket was found and successfully scanned in
Orange Screen - Wrong Date/Time - If your ticketing page is set up for multiple dates or events, this ticket may be for a different day or event than today, or for a ticket type that the app key is not configured to validate.
Red Screen - Already Scanned - This ticket was previously scanned. Click View Details to see scan history
Grey Screen - Waiver Not Signed - If your ticketing page requires a waiver, this ticket has not signed the required waiver.
Red Screen - Ticket Not Found - This ticket is likely for a different event
NOTE: If you scan a ticket and receive an orange Wrong Date/Time screen, you can click the Force Check-In button to check the attendee in anyway if needed.
For example, this could be useful if the attendee's original ticket date was rained out, and your event is allowing these attendees to attend another day. In this situation, the attendee's ticket would give the Wrong Date/Time screen, but you can force check-in.
Check-in Multiple Attendees at once (Optional)
Check-in Multiple Attendees at once (Optional)
If someone purchased multiple tickets on one order, you can quickly check in each ticket without scanning each ticket.
After scanning the attendee's ticket, tap Group Check-in
From this screen, click Select All to scan all tickets, or click the specific tickets you want to redeem
Tap Check-In
Pro Tip: You can choose to swipe left or right between all of the tickets in an order after scanning one of the attendee's tickets.
NOTE: If waivers are enabled for an order and at least one attendee in the group hasn't signed, Group Check-In will be unavailable for the entire group.
Redeem Items and Merchandise after scanning a ticket (Optional)
Redeem Items and Merchandise after scanning a ticket (Optional)
If you sold merchandise items on your event, you can redeem those items directly through the TicketSpice scanning app.
After scanning the attendee's ticket, tap Redeem Items
Click the + icon next to the items you want to redeem
Tap Redeem
Pro Tip: The Redeem option will only appear if a ticket has purchased merchandise. If they didn't purchase any merchandise, this button will not appear.
View the details of someone's ticket (Optional)
View the details of someone's ticket (Optional)
You can view the details of someone's ticket if you want to learn more about what they selected.
After scanning the attendee's ticket, tap View Details
View the ticket information, and open the Order Info section to view more information about this ticket
Manually Look Up and Check In Attendees
Our ticket scanning app makes event check-in fast, simple, and efficient. If an attendee doesn't have their ticket on hand, you can manually look up their order to check them in. When manually looking up a ticket, you can check in entire orders at once, saving time by skipping the need to look up each ticket individually. You can also view the details of each ticket, and redeem your merchandise items directly at check-in.
Tap the Search icon
Search for the ticket buyer or the ticket holder's name in the search bar
Tap the name of the person you want to check in
Click Check-In
View the screen to confirm whether the ticket was successfully scanned
Green Screen - Valid Ticket - The ticket was found and successfully scanned in
Orange Screen - Wrong Date/Time - If your ticketing page is set up for multiple dates or events, this ticket may be for a different day or event than today, or for a ticket type that the app key is not configured to validate.
Red Screen - Already Scanned - This ticket was previously scanned. Click View Details to see scan history
Grey Screen - Waiver Not Signed - If your ticketing page requires a waiver, this ticket has not signed the required waiver.
Red Screen - Ticket Not Found - This ticket is likely for a different event
NOTE: If you scan a ticket and receive an orange Wrong Date/Time screen, you can click the Force Check-In button to check the attendee in anyway if needed.
For example, this could be useful if the attendee's original ticket date was rained out, and your event is allowing these attendees to attend another day. In this situation, the attendee's ticket would give the Wrong Date/Time screen, but you can force check-in.
Check-in Multiple Attendees at once (Optional)
Check-in Multiple Attendees at once (Optional)
If someone purchased multiple tickets on one order, you can quickly check in each ticket without looking up each individual ticket.
After checking in the attendee, tap Group Check-in
From this screen, click Select All to scan all tickets, or click the specific tickets you want to redeem
Tap Check-In
Pro Tip: You can choose to swipe left or right between all of the tickets in an order after scanning one of the attendee's tickets.
NOTE: If waivers are enabled for an order and at least one attendee in the group hasn't signed, Group Check-In will be unavailable for the entire group.
Redeem Items and Merchandise after scanning a ticket (Optional)
Redeem Items and Merchandise after scanning a ticket (Optional)
If you sold merchandise items on your event, you can redeem those items directly through the TicketSpice scanning app.
After checking in the attendee's ticket, tap Redeem Items
Click the + icon next to the items you want to redeem
Tap Redeem
Pro Tip: The Redeem option will only appear if a ticket has purchased merchandise. If they didn't purchase any merchandise, this button will not appear.
View the details of someone's ticket (Optional)
View the details of someone's ticket (Optional)
You can view the details of someone's ticket if you want to learn more about what they selected.
After checking in the attendee's ticket, tap View Details
View the ticket information, and open the Order Info section to view more information about this ticket
Reset the Scans for a Ticket
In TicketSpice, you can reset the scans for a ticket. This can be used to allow a specific attendee to scan into your event again.
Scan or search for the ticket that you want to reset
After checking in the attendee's ticket, tap View Details
Tap the vertical menu on the upper right-hand corner
Select Reset Scans
View the Scan and Redemption History of Your Tickets in the Check-In App
In TicketSpice, you can view the check-in and redemption history for your tickets in the Check-In app. This can be used to see when a ticket scanned into your event, and find out when an attendee redeemed their merchandise.
Scan or search for the ticket that you want to view
After checking in the attendee's ticket, tap View Details
Open the Scan History section to view the scan history for this ticket
Icon Meanings
Checkmark icon — Indicates that a ticket has been successfully scanned
Calendar with Slash Icon — Indicates that the ticket was scanned for the wrong date/time
Reset icon — Indicates that the scan limit for the ticket was reset
+ Plus icon — Indicates that the merchandise associated with the ticket was redeemed
Edit Orders in the Scanning App
When the "Allow team to edit orders" setting is enabled on your app key, you and your volunteers have the flexibility to edit and manage orders directly on the TicketSpice Scanning App. This includes making edits like adding an additional merchandise item to the order, processing a refund, adding or removing a ticket, and more. To learn how to enable this setting within your app key itself, click here.
After checking in the attendee's ticket, tap View Details
Tap the vertical menu on the upper right-hand corner
Select Edit
Make your desired edits
If your changes results in a charge or refund, the system will prompt you to charge or refund the card on file. You can also choose not to charge or refund the payment method, allowing the changes to be applied to the order without processing any payment or refund
View the List of Attendees for Your Event
Beyond scanning tickets and manually searching for attendees, TicketSpice also allows you to view a complete list of event attendees. From this page, you can easily see which attendees have already checked in and who has not yet arrived. It’s a quick way to access valuable check-in data and monitor your event's progress in real time.
Note: If your app key has limited volunteer access, the Attendees option will not appear. In this case, only the Scan and Find options will appear on your device.
Tap the Attendees icon
By default, if your event is date-based, the Attendees screen will display all dates and times. To view ticket details for a specific date, select All Dates, and select the date you would like to view. If your event includes time slots, use the All Times option to filter tickets by a specific time slot.
Tap Checked-In if you would like to view a summary of all tickets that have been checked in
Tap Not Checked if you would like to view a summary of all tickets that have not been checked in
Pro Tip: You can view a specific attendee's ticket by tapping a ticket on the list. If a ticket hasn't been checked in yet, you can also check in a ticket by tapping a ticket on the list, and clicking Check-In.
Limit the Ticket Levels and Time Slots Your Device Will Validate
In the TicketSpice Scanning app, you can limit your device to validate only specific ticket levels or time slots. This is useful for events with multiple entrances, timed entry, or tiered access, helping ensure each device scans only the tickets it’s supposed to.
Validate Specific Ticket Levels
From the Home screen, click the Settings option in the lower right corner
Scroll to the Ticket Levels section
Deselect the ticket levels that you do not want to validate on your device. When an attendee's ticket is scanned with one of the restricted ticket levels, our system will show the orange Wrong Date/Time window. You can select to force a check-in if you would prefer
Validate Specific Time Slots
From the Home screen, click the Settings option in the lower right corner
Scroll to the Time Slots section
Click Validate Current Timeslot if you only want to validate tickets that match the current timeslot. For example, if your event has 30-minute timeslots, enabling this setting will ensure the Scanning App only validates 10:00 AM tickets between 10:00 AM and 10:30 AM. When an attendee scans outside of the window, our system will show the orange Wrong Date/Time window. You can select to force a check-in if you would prefer
If you would prefer to manually set the timeslots your device can scan, deselect the time slots that you do not want to validate on your device. When an attendee's ticket is scanned with one of the restricted timeslots, our system will show the orange Wrong Date/Time window. You can select to force a check-in if you would prefer
App Settings
Under the Settings menu in the lower right corner (gear icon), you can view important details about your scanning app and device. This includes the device name, app version, the name of the event page linked to your app key, and a list of all devices connected to that key. Here are a few additional details available under App Settings:
Device Name: The device name you entered upon signing into the Scanning app
App Version: The App version of your current TicketSpice Scanning App
Build Number: The build number of your scanning app
Last Sync: The last time your device synced with the database to get the latest scan and ticket data
Unsynced Scans: The number of scans that have been made but haven't synced back with the database
Page Name: The page name linked to the app key you are logged in with
Token: The App Key that your device logged in with
Scan Mode: This setting controls how the Scan feature functions in the app. When Lookup & Check-In is used and a ticket is scanned, the Scanning App will automatically look up and check in a ticket if it's valid. When Lookup Only is used and a ticket is scanned, the Scanning App will only look up a ticket. The system will not automatically check in the attendee — even if the ticket is valid. Users can then manually check in the attendee if needed
Auto Return to Scan Screen: This setting causes your device to automatically return to the Scan screen after scanning an attendee's ticket
Barcode Type (Camera Only): This setting determines the type of barcode that can be scanned using the Scan feature. We highly recommend keeping it set to QR Code. The other settings should only be used if you're familiar with them and intend to create and manage external tickets outside of the TicketSpice platform
Device List: The list of devices currently using your App Key(s)
Speed Test: The current internet or cellular connection for your device. To test the speed of your device, tap Start Test
NOTE: You'll want to be sure to connect to a wifi or cellular network in order to sync your scans. This is critical to do before logging out so you don't lose any scan data.
Syncing Your Data and Logging Out
To prevent data loss, users must sync all scans before logging out of the app. This ensures that all your scan data is saved before exiting the app. For best practices, we recommend syncing your data and logging out at the end of each shift or day to ensure your data is properly saved and synced.
Manually Sync Your Data
When your device has a strong cellular or wifi connection, your device syncs automatically every 3 minutes, or after each new scan. But users can also manually sync the device from the Settings or Reports tab. Before logging out, we recommend manually syncing your data. Here is how to manually sync your data from the Settings tab.
From the Home screen, click the Settings option in the lower right corner
Drag down on the Settings screen, or click Force Scans under the Unsynced Scans field
Log Out
From the Home screen, click the Settings option in the lower right corner
Tap the Log Out button at the top of the screen
FAQs
Does the app need to be connected to wifi to scan?
Does the app need to be connected to wifi to scan?
The TicketSpice Scanning app doesn't need to be connected to wifi to scan tickets, but it does need to be connected to wifi to download tickets and sync the data. For this reason, we recommend staying connected to WiFi until all tickets are downloaded. After your tickets are downloaded, you can scan offline if desired.
If you're offline, your device won't know if another device has scanned a ticket, and it won't download any tickets that were sold after your device last synced with the database. Because of this, we recommend closing registration once tickets are downloaded if you plan to scan tickets offline. Otherwise, any new ticket sales won't sync to your device. In addition, we recommend making sure that the app reconnects to Wifi before you log out so the data is synced to your reporting.
What is the recommended internet speed I should have in order to scan tickets and sync new tickets?
What is the recommended internet speed I should have in order to scan tickets and sync new tickets?
A solid minimum per device internet speed to scan tickets is 5-10 Mbps down and 3 Mbps up. But the more the better!
What if I lose internet connection while scanning tickets?
What if I lose internet connection while scanning tickets?
If you lose internet connection while scanning, you can continue scanning without interruption. Do not turn off your device or log out of the app. Once you're back online, manually sync your data to upload all of your scan data. If you power off your device or log out while offline, any unsynced scan data will be lost and cannot be recovered.
How often does the app sync with the online database or other check-in apps?
How often does the app sync with the online database or other check-in apps?
When your device is connected to wifi or cellular data, the app will automatically sync with the database every 3 minutes, or after each new scan.
Can I use the Check-in app with a data plan?
Can I use the Check-in app with a data plan?
Phones with data plans can work great! Just ensure you have 2 bars of signal or greater onsite to ensure reliability.
How many devices can be used at once?
How many devices can be used at once?
You can scan with as many devices as you need. Just make sure they are all using the same app key.
Can I check in attendees or reset the scans for a ticket using a computer?
Can I check in attendees or reset the scans for a ticket using a computer?
Yes, users on your TicketSpice account can check in attendees or reset the scans for a ticket directly on the computer.
Log into your TicketSpice account
From the Pages screen, select Orders from the top menu bar
Select Tickets
Search for the ticket buyer or holder's name or billing email in the search box
Click Check In on their order
If I see the wrong event name after logging into my TicketSpice app, what should I do?
If I see the wrong event name after logging into my TicketSpice app, what should I do?
If you see the wrong event name after logging in, log out of the TicketSpice Scanning App. Then, log out and double check the app key you are using is the correct one and log back in using the correct app key for your desired event. This will ensure you're connected to the right event for scanning.
Can I use the same app key for both the Scanning App and the Box Office App?
Can I use the same app key for both the Scanning App and the Box Office App?
No, each app requires its own unique app key. The app keys for the Scanning App and Box Office App are not interchangeable, and must be set up separately.