Mobile Pay Pass allows you to accept cashless payments on-site at your event to sell things like merchandise, upgrades, experiences and more! Accepting cashless on-site payments can increase your revenue by over 30%! Say goodbye to expensive and cumbersome hardware such as RFID and kiosks and hello to Mobile Pay Pass.
📱 Download our Mobile Pay Pass app here. (IOS only)
Your attendees don't need to download an app, stand in long lines or do anything else cumbersome. They'll simply opt-into Mobile Pay Pass by creating a 4 digit pin after purchasing their tickets. Then, while at your event, your Mobile Pay Pass app will scan the attendee's ticket, ask for their PIN, and Voila! Their purchase is completed, using the card already on file.
Mobile Pay Pass is simply $0.25 per transaction.
How to enable Mobile Pay Pass for your Event
Get started
From the Pages screen, click the pencil icon on the page you'd like to edit and enable Mobile Pay Pass on
Hover your mouse over the Onsite tab in the top navigation bar
Select Mobile Pay Pass from the dropdown
Click the Turn on Mobile Pay Pass toggle to on
Turning on Mobile Pay Pass adds a banner to your ticket buyer's confirmation page and email. Ticket buyers can opt-in to use Mobile Pay and create a 4 digit PIN number. Your team can then scan their ticket's QR code at your event to make purchases.
Add products to sell through Mobile Pay Pass
From the Mobile Pay Pass Screen, click the Add Product button
Name your product as it should appear in the app (and reporting)
Give the product a price
Set if there is an additional fee
Also add if there is any tax to purchase this item
Check the box to have it appear in the app and click Save
How Ticket Buyers Opt-In
If Mobile Pay Pass is enabled on your ticketing page, when a ticket buyer completes an online purchase, an Activate Mobile Pay Pass button will appear on their confirmation page and confirmation email.
To opt-in, the ticket buyer would click the Activate Mobile Pay Pass button on their confirmation and and enter a 4 digit pin and click Activate
The system will then email them a confirmation with their 4 digit PIN
NOTE: If a ticket buyer forgets their Mobile Pay Pass PIN, they can click the Resend Pin Number button on their confirmation
Setup your Mobile Pay Pass App Key
If you are on the Mobile Pay Pass Screen, click the Create App Key button to be taken over to the Ticket Scanning page
You also can get here by hovering your mouse over the Onsite tab in the top navigation bar and select Ticket Scanning from the drop down
If you have already created a ticket scanning app key, you can edit an existing one and then toggle the Use app key for Mobile Pay Pass app to Yes and click Save
You'll then see the check box for Mobile Pay Pass and you can use that same app key for scanning tickets in the Mobile Pay Pass app too
If you haven't created an app key yet, you can click to create a new one
Using the Mobile Pay Pass app
Open the Mobile Pay Pass App on your iPhone
Enter the App Key you created
Enter the cashier's name
Select the items that you want to sell on this device
To start a sale, add the items the customer wants to purchase, scan their ticket and have them type in their 4-digit pin
Confirm the purchase and you are ready for your next sale!
Reporting
There are several ways to see your Mobile Pay Pass reporting information.
In the App:
The best way to see both your transactions processed & items sold is through the app. Before, ending each Mobile Pay Pass session, you can view the session summary of what was sold in that session. You can screenshot this to save for your records.
Onsite Sessions Export
To run an export of sales made on-site, here is how you can run an On-Site Sessions export:
From the Pages screen hover your mouse over Reports and select Exporter from the dropdown
Scroll down and select the On-site Sessions export
Here is where you can export your transaction information from each session. (NOTE: Currently, this only shows transaction information, not number of items or which specific items were sold)
*Note: Your Box Office Sales will also be in this On-Site Sessions report
Onsite Sales Analytics
Under your Page Analytics, you will find an Onsite Sales table displaying the device name and credit card sales by each session. Box Office Sales will also be listed in this table.
Orders Export
To see who purchased items through Mobile Pay Pass and what specifically was purchased, you can run an Orders Export.
From the Pages screen, hover your mouse over Reports and select Exporter from the dropdown
Select the Orders export
Select the Page and the fields you'd like to pull into the export. The two available Mobile Pay Pass fields that can be exported are Mobile Pay Pass Items and Mobile Pay Pass Items Total ($ Amount)
FAQs
Can I change the card on file for Mobile Pay Pass?
At this time, the card on file is not able to be updated for Mobile Pay Pass.
How can I see my sales volume and what items were sold through Mobile Pay Pass in one report?
You can do see the sales volume and items that were sold through Mobile Pay Pass by exporting your Orders and selecting the Mobile Pay Pass fields. If you need to see this information by cashier session, the best way is to screenshot the session summaries from the app.
Is Mobile Pay Pass available for other countries than US / CAD?
Mobile Pay Pass is not currently available in countries or currencies other than USD and CAD.