If you are interested in accepting payment methods other than credit and debit cards, you can enable Offline Payments. This allows you to provide alternative options such as cash, check, etc in addition to instructions on how your ticket buyers can pay.
No tickets will be issued to the ticket buyer until their payment has been received and marked as Complete. Upon marking their payment as Complete, an updated confirmation email will be sent that will include their active tickets.
Note: If you're using WePay, a credit card is required to publish this feature. The card will be invoiced $0.99 per registrant for completed offline payments. It will not be invoiced for free registrations. If you do not wish to have a card on file, simply disable the offline payment option.
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Getting Started
From the Pages screen click the Pencil icon on the page you'd like to enable Offline Payments on
Scroll down to the Billing Information section and click the Pencil icon on the Payment Method field
Toggle Allow Offline Payment to On
Set Your Offline Payment Options + Instructions
Update the label to be something that matches your Offline Options such as "Cash or Check Payment".
Include your payment instructions such as where to mail cash or check to, who to make the check out to, deadlines, etc.
Click the Done button
Save your changes
Publish your changes to set them live
Ticket Buyer Experience
As a ticket buyer arrives to the billing section of your live page, they will see the offline payment option as well as the offline instructions you provided.
The payment instructions will also be displayed on the confirmation screen and confirmation email
NOTE: The ticket buyer will not be issued their ticket(s) until their payment is marked Complete. Once the order is completed, an updated confirmation email will be sent with their tickets. Notice below there is not a button available to View Tickets.
Note: If someone selects to add Purchase Protection to their order, it will disable the Offline Payment payment option
Hide the Convenience Fee
If you have a desire to hide the convenience fee when ticket buyers choose an Offline Payment option, you can setup the following action
When Any Offline Payment Option Is Selected Hide Fee (the labels may vary based on your page setup)
FAQ's
Q: How do I complete an offline cash or check payment so tickets can be issued?
A: You can complete an offline payment by clicking here and following the steps.
Q: When is the $0.99 fee applied?
A: The $0.99 fee is applied for Offline Payments when the original order takes place and the status is set as Pending Offline Payment
Q: How Can I Add An Offline Payment on a Peer to Peer Fundraising Page?
A: Currently you can add the Offline Payment Amount to the Setup on your Peer to Peer Page:
Select the Pencil Icon to get to your Page Builder,
Select the Pencil Icon within your Peer to Peer Page to access your Peer to Peer Settings,
Scroll down to Offline Contributions and add the amount you've received via Cash or Check.
Save and Publish your changes and you'll see your total updated on your live page
