If you are interested in accepting payment methods other than credit and debit cards, you can enable Offline Payments. This allows you to provide alternative options such as cash, check, etc in addition to instructions on how your ticket buyer can pay.
Your attendees will not receive their final confirmation with their tickets until final payment has been received and marked as Complete in the system. Upon marking a payment as Complete, an updated confirmation email will be sent that will include their tickets.
To learn how to mark offline donations as Completed, click here.
Note: If you're using Webconnex Payments, a credit card is required to publish this feature. The card will be invoiced $0.99 per ticket (or $.49 per ticket for tickets under $5) for any tickets paid via offline payments. You will not be invoiced for free tickets. If you do not wish to have a card on file, we recommend disabling the offline payment option.
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Enable Offline Payments
From the Pages screen, click the pencil icon on the page for which you'd like to enable Offline Payments
Scroll down to the Billing Information section, and click the pencil icon on the Payment Method field
Toggle Allow Offline Payment to On
Update the Offline Label to match your Offline Options (such as "Cash or Check Payment")
Add any payment instructions (such as where to mail cash or check to, who to make the check out to, deadlines, etc.)
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Ticket Buyer Experience
When a ticket buyer arrives at the billing section of your live page, they will see the offline payment option as well as the offline instructions you provide.
On the Confirmation Page and Email, ticket buyers will see the notice: "Important: Your tickets will not be able to be viewed or printed until your payment has been received in full. When it has been received, you'll receive a new email confirmation with your tickets. Please see the instructions below to send in your payment."
NOTE: The ticket buyer will not be issued their ticket(s) until their payment is marked Complete. Once the order is completed, an updated confirmation email will be sent with their tickets. Notice below there is not a button available to View Tickets.
Note: If someone selects to add Purchase Protection to their order, it will disable the Offline Payment payment option.
Hide the Convenience Fee When Someone Selects the Offline Payment Option
If you would like to hide the convenience fee when attendees choose an Offline Payment option, you can set up an action to do so. Here is how to set up this action.
From the Pages screen, click the pencil icon on the page you'd like to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
On the left-hand side, click the Offline Payment option
Choose Is Selected
On the right-hand side, select Hide
Choose the fee that you would like to hide
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
How do I complete an offline cash or check payment so tickets can be issued?
How do I complete an offline cash or check payment so tickets can be issued?
To learn how to complete an offline payment, click here.
When is the TicketSpice fee applied for an offline payment?
When is the TicketSpice fee applied for an offline payment?
The TicketSpice fee is applied for Offline Payments when the original order is placed and the status is set as Pending Offline Payment.
How can I add an offline payment on a Peer to Peer fundraising page?
How can I add an offline payment on a Peer to Peer fundraising page?
To learn how to add an offline payment on a peer-to-peer fundraising campaign, we recommend using manually entering the donation on the back end. This article walks through how to do this.