The TicketSpice Box Office app helps you sell tickets in person at your event. Your team can sell tickets, merchandise, and memberships at the door, or you can set up a self-service kiosk where attendees buy tickets on their own. When using the self check-out mode, attendees who bought tickets online can also scan their QR code at the kiosk and check themselves in.
All Box Office sales sync with your online ticketing page in real time, so on-site sales count toward your inventory and capacity limits. In this article, we'll cover how to choose the right Box Office mode for your event and find detailed instructions for each part of the Box Office experience.
If you need to download the TicketSpice scanning app, you can do so here:
Note: The TicketSpice Box Office app is compatible with iPhones and iPads running on iOS 17.6 or higher.
The TicketSpice Box Office app is not available on Android devices.
Box Office Pricing
Box Office fees vary based on the order type and payment method.
Credit Card Orders (with at least one ticket): $0.49/ticket
Credit Card Orders (merchandise-only or donation-only): No fee
Cash Orders: No fee
NOTE: If you later log into your TicketSpice account and manually add a ticket to an existing Box Office order, you will be charged $0.99 per ticket you add.
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Choose Your Box Office Mode
The Box Office app has two app key types: staff-operated and self-checkout. You choose the type when you create your app key, and you can create multiple app keys if you want to use both types at the same event. This section compares the two types so you can decide which one fits your event.
Pro Tip: Many events use both app key types. For example, you can set up a staff-operated device at your ticket window to handle cash and questions, and a self-checkout kiosk nearby so attendees who bought online can check themselves in and skip the line.
| Staff Operated | Self Check-Out |
Who uses the device | Your team sells tickets on behalf of attendees | Attendees purchase tickets or check in to your event on their own |
Available payment methods | Cash and credit card | Credit card only |
Access to Settings | Staff can access settings freely | Settings, order lookup, and ending a session require a password |
Check In | Staff can check in attendees immediately after a Box Office purchase, but cannot use the Box Office app to check in attendees who placed an online order earlier | Attendees can check in orders they previously placed online on the Box Office App. Attendees scan the QR code on their ticket, select the tickets to check in, and automatically receive a printed wristband, ticket, or receipt |
Sales cutoffs on date-based pages | Sales cutoffs are not enforced on the Box Office App. Staff can sell tickets for any date and time, even after the sales cutoff has passed for that time | Sales cutoffs are enforced. Attendees can only purchase dates and times currently available on the live ticketing page |
Cash drawer | Supported | Not Supported |
Best for | Box office windows, ticket booths, and any sales handled by your team | Supervised kiosks for quick purchases and self-service check in |
Pro Tip: When you set up your Box Office app key in TicketSpice, you’ll choose which type to use.
Set up the Box Office App
Before your event, you'll create an app key and log in on each device. This section outlines the setup steps and links to the full instructions for each one.
Create a Box Office App Key and choose your mode
Download the Box Office App on each iOS device
Log in using your app key
Connect any card readers, printers, or cash drawers you plan to use
Connect Optional Hardware
The Box Office app works with card readers, printers, and cash drawers to create a smoother on-site experience. None of these are required to use the Box Office, but you'll want a card reader to accept credit card payments. This section lists the supported hardware and links to the setup guide for each.
Card Readers
Set up a NYC1 Card Reader (Recommended): Accept tap, dip, and swipe payments
Printers and Cash Drawers
Set up a Boca Ticket Printer: Print custom hard stock tickets on the Box Office App
Set up a Boca Wristband Printer: Print custom wristbands
Set up a Star Micronics TSP 100 Printer: Print tickets or receipts
Use a Cash Drawer: Open a cash drawer automatically for cash payments (staff-operated mode only)
Use the Box Office at Your Event
Once your devices are set up, use the guides below for each part of the on-site experience, from completing an order to closing out at the end of the day.
Sell tickets in staff-operated mode: Complete orders for attendees, accept cash or card, and check in attendees after purchase
Sell tickets in self-checkout mode: See what attendees experience when they purchase on their own
Let attendees check in at a kiosk: Set up Self Check-In so attendees can scan their online tickets and check themselves in
Look up, check in, and refund orders: Find any Box Office order, scan a QR code to pull up online orders, check in tickets, and cancel orders
Troubleshoot issues: Find answers to common Box Office questions and steps to resolve issues
End a session: Close out your session
Report on sales: Pull an On-Site Sessions report to review your sales
FAQs
Where can I get the app?
Where can I get the app?
You can download the app here or search the App Store for "TicketSpice Box Office 2.0."
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
You can either rent or purchase NYC1 card readers or Magtek swipers from TicketSpice. You must rent or purchase these card readers and swipers directly from TicketSpice, as these readers and swipers are specifically designed to work with TicketSpice's Box Office App.
Purchase card readers or swipers from TicketSpice
Rent card readers or swipers from TicketSpice
Pro Tip: Rental reader or swiper requests should be submitted at least one month before your event. Our shipping business hours are 9 am-5 pm PST, Monday through Friday. We recommend submitting the rental form as early as possible so readers or swipers can be reserved for your event date.
When renting a reader or swiper, please note that you must pay for shipping, which varies in price depending on the number of readers or swipers being rented. For international shipping, we'll provide a quote and charge your card for the additional cost.
Where can I rent iPads for my event?
Where can I rent iPads for my event?
iPads can be rented through our partner Choose2Rent by clicking here.
If I pass fees to buyers, how much will my buyers pay when purchasing tickets on-site with the Box Office app?
If I pass fees to buyers, how much will my buyers pay when purchasing tickets on-site with the Box Office app?
When you choose to pass on fees to buyers, TicketSpice charges buyers the standard Box Office Fee of $0.49 per paid ticket, plus a 3.5% processing fee applied to each item and the TicketSpice fee. This covers all the ticketing and transaction fees from TicketSpice and Webconnex Payments.
Here are a few examples on how tot calculate the fees on Box Office.
Example 1: Fees for Two $25 Tickets
Example 1: Fees for Two $25 Tickets
A ticket buyer purchases two $25 tickets for your event on the Box Office app. The cost of these items is $50 before fees. Here is a breakdown of the fees the ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
Item | Face Value | Box Office Fee | Subtotal |
Ticket | $25.00 | $0.49 | $25.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Tickets | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
Total Price with Fee |
|
|
|
| $52.76 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $52.76
Payout your event receives: $50
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer purchases 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience on the Box Office App. The cost of these items (before fees) is $215. Here is a breakdown of the fees this ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
The Box Office platform fee is $0.49 per ticket.
Item | Face Value | Box Office Fee | Subtotal |
Standard Ticket | $25.00 | $0.49 | $25.49 |
VIP Ticket | $50.00 | $0.49 | $50.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
| Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
VIP Ticket | $50.49 | $1.77 | $52.26 | 1 | $52.26 |
T-Shirt | $30 | $1.05 | $31.05 | 2 | $62.10 |
Book | $15 | $0.53 | $15.53 | 1 | $15.53 |
Add-On Experience | $40 | $1.40 | $41.40 | 1 | $41.40 |
Total Price with Fee |
|
|
|
| $224.05 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $224.05
Payout your event receives: $215
Where can I use the Box Office?
Where can I use the Box Office?
The Box Office app is available in multiple countries. However, it's important to note that credit card transactions can only be processed in the United States and Canada when using Webconnex Payments or Square.
What is the difference between the Box Office App and the Scanning App?
What is the difference between the Box Office App and the Scanning App?
The Box Office App is used for selling tickets at the door for your event. The Scanning App works best for scanning in the tickets for your event.
What are the fees for using the Box Office App?
What are the fees for using the Box Office App?
A $0.49 per ticket fee is applied to Box Office orders when the buyer pays by credit card. Tickets purchased with cash are not charged a per-ticket fee.
There is no fee for any merchandise-only or donation-only orders purchased through the Box Office App.
Note: If you later log into your TicketSpice account and manually add a ticket to an existing Box Office order, you will be charged $0.99 per ticket you add.