Need to Know:
You must have a Square Payment Processor to process Square payments through
When you login into your Square Account on the Box Office App, the app will prompt you to enable certain permissions (Bluetooth, Microphone, and Location). You must enable these to process payments through Square.
We support the lightning port Magstripe Swiper, Bluetooth Square reader, and Bluetooth reader for tap & dip (purchase here)
Must have IOS 16.6 or higher on your iPad.
Square only allows the reader to be used within the United States.
To Use the App
Set-Up
First, log in to your Box Office App
Name your Device
Enter your Zip Code
Enter the App Token from your Published Ticketing Page.
Enter the Cashier’s Name and Starting Cash Amount.
This is for your Box Office reporting allowing you to track cash and card transactions during various sessions by the cashier's name.
When logged in, click on the top left hamburger icon:
Click on Settings
Your Settings Screen shows which devices are connected.
To connect printers, you will first need to connect them via Bluetooth in the iPad Settings. You will then see them as “Connected” here.
For the Magteck Swiper, the app will automatically detect if it is connected and show it is connected here.
For Square Swipers, you will need to click "Connect" to log in and connect your Square account before it can pick up a reader.
Your Square swiper must be disconnected from the Square app to function in this app.
Tap “Connect” to log in to your Square Account.
Accept the prompted Square permissions to be able to then log in to your Square account.
Note: All 3 permissions need to be enabled for you to Checkout with Square.
Once accepted, you will be prompted to log in to your Square Account using your Login credentials.
After successfully logging in, we will ask which location you want to use.
Your locations are set up within your Square Account.
The app will review your card readers:
Magstripe Swipers: Be sure your Stripe Magstripe Swiper is plugged in.
We will automatically detect if it is connected. It will appear here as “Ready” when it is connected. This can take up to a minute.Bluetooth Card Readers: Tap “Connect a Reader” and walk through the prompts to connect your Bluetooth Reader.
When successful, you will see a green check mark on the Square line. You’re ready to make money!
Swiping Cards Using Square
After adding tickets to purchase, click “Card” to pay with a debit or credit card.
Tap “Checkout with Square”
This launches your square account to process the payment securely in Square.
Swipe the Card through your Square Card Reader
If successful, you will be taken to Square’s receipt page
Clicking any button will then take you back to Ticketspice Confirmation Screen to send or print tickets.
Click New Sale to Create a New Sale.
FAQs
Why am I getting an error message when I click "Checkout with Square?
Why am I getting an error message when I click "Checkout with Square?
We show this error message if you have not enabled all permissions:
You will need to go to your Ipad Settings > Scroll down to the Box Office App > ensure all permissions are enabled.
test
Why am I seeing the error: "Point of Sale failed to pair with your reader for contactless and chip. Please try pairing again"?
Why am I seeing the error: "Point of Sale failed to pair with your reader for contactless and chip. Please try pairing again"?
If you are seeing this error, we recommend disconnecting the Square reader from the Square App. The device can only be connected to one app at a time.
Can I use tap to pay with Square and the Box Office?
Can I use tap to pay with Square and the Box Office?
Yes, you can use tap to pay to sell tickets on the Box Office when using Square.
If I use a Square swiper with the Box Office app, can I choose which payment processor the transactions will go through or does it have to process through Square?
If I use a Square swiper with the Box Office app, can I choose which payment processor the transactions will go through or does it have to process through Square?
When you use a Square swiper, the transactions will exclusively process through the Square processor on the Box Office app. You are unable to use a Square swiper with a different payment processor.
Is Square supported in Canada or other international countries?
Is Square supported in Canada or other international countries?
Right now, Square is only available in the United States. Square is not available in Canada or any other countries.
Will I be charged the 1% custom payment processing fee when using Square in the Box Office app?
Will I be charged the 1% custom payment processing fee when using Square in the Box Office app?
No, TicketSpice does not charge the 1% custom payment processor fee when using Square in the Box Office app.