In addition to selling tickets online, TicketSpice gives you the flexibility to sell tickets, merchandise, and memberships on-site using the Box Office app in staff-operated mode. The staff-operated mode is designed for team members to manage in-person transactions quickly and efficiently, making it easy to accommodate walk-up attendees or last-minute sales.
For a more robust on-site setup, you can optionally connect Box Office to a ticket printer, receipt printer, or cash drawer. These hardware integrations are not required but can help create a smoother experience for your team and attendees. Once sales are underway, you can report on your Box Office transactions within your TicketSpice account. This article will walk you through how to set up and use the Box Office app to manage your on-site ticket sales with ease.
Pro Tip: This article walks through how to set up a staff-operated Box Office experience.
If you prefer a self-service option, you can also configure the Box Office in Self-Checkout mode. This allows your attendees to purchase tickets on their own. Click here to learn how to set this up.
If you need to download the TicketSpice scanning app, you can do so here:
Note: The TicketSpice Box Office app is compatible with iPhones and iPads running on iOS 17.6 or higher.
The TicketSpice Box Office app is not available on Android devices.
Box Office Pricing
A $0.49 per ticket fee is applied to Box Office orders when the buyer pays by credit card. This fee does not apply to merchandise-only or donation-only orders. Tickets purchased with cash are not charged a per-ticket fee.
NOTE: If you later log into your TicketSpice account and manually add a ticket to an existing Box Office order, you will be charged $0.99 per ticket you add.
Jump To...
Log In to the Box Office App
Once you have created your Box Office app key, you can log into the Box Office App. If you haven't already, first download the app here.
Pro Tip: To use the Box Office app, you'll first want to create an app key for your TicketSpice event. Click here to learn how to do so.
Open the Box Office app on your iPad or iPhone
Enter a Device Name (this name is for internal and reporting purposes only. This name helps you identify different devices if you're using more than one)
Enter the Zip Code where you are using the Box Office
Enter the App Key (click here to learn how to find this key)
Tap Enter
Pro Tip: When entering your App Key, the Box Office app automatically adds dashes for your app key, so you don't need to add these when typing your app key.
Enter the cashier's name who is making the Box Office transactions. This is used for tracking later
Tap Starting Cash, and enter your event's starting cash. If you enabled denomination breakout in your app key, enter the quantity for each cash denomination and tap Save
Tap Start Session
Note: If you only plan to accept card sales and don't have any cash on hand, we recommend adding "0" to the starting cash amount.
FAQs
Can I download the Box Office App on a Mac?
Can I download the Box Office App on a Mac?
No, the Box Office App can only be used on an iPad or iPhone. The Box Office App is not compatible with Macs.
Create and Complete a Box Office Order (Staff-Operated)
Once you’ve logged in to the Box Office, you can easily create and complete in-person orders. The steps for completing a Box Office order vary depending on your page type, so select the appropriate option below to view instructions for your specific page.
Standard, Series of Event, and Date-Based Pages
Standard, Series of Event, and Date-Based Pages
You can quickly create and complete Box Office orders for Standard, Series of Events, and Date-Based pages. The Box Office app syncs in real time with your online ticketing page, so all Box Office sales count toward your inventory and capacity limits. This ensures you won’t oversell tickets or merchandise for your event.
Note: This article shows how to use our new Box Office user interface. If your Box Office app looks different, we recommend updating your app key to the new user interface to get the best experience.
Click here to learn how to configure your Box Office to the new experience.
Navigate the Box Office App
Pro Tip: The initial screen you see on the Box Office will vary depending on your page type.
For Standard pages, the Box Office will immediately display your available ticket levels, merchandise, donations, and memberships
For Date-Based pages, the Box Office will initially show a calendar with your available ticket sale dates and time slots (if applicable). Select the date and time slot (if applicable) to see all ticket levels, merchandise, donations, and memberships available for that date and time
For Series of Events pages, the Box Office will initially show a dropdown with your available events. Select your desired event to see all ticket levels, merchandise, donations, and memberships available for that event
After opening the Box Office and selecting the correct date or event (if required), you’ll see tiles for all ticket levels, merchandise options, donation fields, and membership fields.
Note: Once you've started an order, you can use the menu bar at the top of the screen to filter and view your ticket levels, merchandise, donations, or memberships.
The menu bar labels in the Box Office are fixed and cannot be customized. They do not reflect the names you assign to your fields. For example, even if you rename your merchandise field to “Add-On Experiences,” it will still appear under “Merchandise” in the Box Office menu bar.
Each tile includes the following elements:
A unique color
The name of the ticket level, merchandise option, donation field, or membership field
The inventory status (if you have limited inventory on the ticket level or merchandise item)
The ticket level or merchandise description (if added)
Note: The tile colors are automatically assigned and cannot be customized.
Warning: Ticket level descriptions should use only basic HTML. Avoid using divs or images, as these will not display correctly in the Box Office app.
Add Items to an Order and View the Order
Pro Tip: In the Box Office, you can process a merchandise-only or donation-only order for Standard, Series of Events, and Date-Based pages. To do this, select the merchandise option or donations field you want to add and complete the order. You can still print receipts for these merchandise-only and donation-only orders.
Note: Merchandise-only or donation-only orders cannot be edited in your TicketSpice account unless at least one ticket is added to the order.
Note: The Box Office app only displays merchandise, donation, and membership fields added below the ticket block. Other field types added below the ticket block will not appear, and any information these fields normally collect online will not be captured in the Box Office app.
Tap a tile to add an item to an order
If the item has a single price point, no variants, no required information for each ticket, and no independent date or time slot requirements, the item is added instantly
If the item has multiple price points, variants, required questions for each attendee, or independent date and/or time slot requirements, a pop-up will appear. Enter the relevant information, and tap Add
Adjust the quantity for this item, if desired
Use the - / + icons next to the item to increase or decrease the quantity for merchandise and any tickets that don't require information for each ticket or have independent date or time slot requirements
Tap Edit to add tickets, remove tickets, or update details for tickets that require information for each ticket or have date or time slot requirements
Pro Tip: When adding tickets to an order, the Box Office gives your staff more flexibility than your online ticketing page
The Box Office does not limit the total number of tickets that can be purchased across multiple ticket levels in a single order when using a staff app key. This allows your team to manage ticket quantities on a case-by-case basis without being restricted by your online settings
If you’ve set selection limits for a specific ticket level, the Box Office will only enforce the maximum quantity of tickets that can be selected for that ticket level. It does not enforce minimum quantities or specific quantity increments. For example, if your online page only allows quantities of 2, 4, or 6 for a specific ticket level, the Box Office will allow staff to select any number of tickets up to 6
After adding at least one item, the order summary displays each item’s name, price, quantity, and the total order cost.
On an iPad, the order summary appears in the Current Order column on the right-hand side
On an iPhone, tap the cart icon in the upper right-hand corner or tap View Order to open the order summary
Note: To clear the order entirely, click the trash can icon in the top right corner of the order summary, and click Clear Order or End Session.
Complete the Order
Once you create the order, you can complete the order by selecting whether the attendee is paying with cash or a card. The instructions for cash and card transactions vary slightly, so check below for more information.
Cash Payment: Complete a Box Office Sale
Cash Payment: Complete a Box Office Sale
Tap Cash as the payment method
Enter a name for the order (optional)
Enter an email
Tap Continue
Pro Tip: By default, collecting an email address is optional for Box Office orders. If you’d like to require an email for all buyers, you can enable this in your app key settings. Click here to learn how to customize your Box Office app key.
Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
Enter the amount of cash you received. You will see the change you should give to the customer if needed
Tap Complete Payment
Select Send Tickets Via Text to send the ticket buyer their tickets in a text message
If you've turned on the option to check in attendees after purchase in your App Key, tap Check In to check in the attendees
Pro Tip: TicketSpice shows the amount of cash paid and the amount of change needed on the initial confirmation screen and the confirmation email the ticket buyer receives (if an email was collected).
Note: The TicketSpice Box Office App can connect to a cash drawer. If you would like to learn how to set this up, click here.
Card Payment: Complete a Box Office Sale
Card Payment: Complete a Box Office Sale
Pro Tip: If you would like to complete card payments, we recommend setting up a card swiper. On TicketSpice, you can use our NYC1 card readers, Magtek card swipers, or Square.
Tap Card as the payment method
Use your card swiper, or input the credit card details manually
Select Complete Payment
Select Send Tickets Via Text to send the ticket buyer their tickets in a text message
If you've turned on the option to check in attendees after purchase in your app key, tap Check In to check in the attendees
Pro Tip: By default, collecting an email address is optional for Box Office orders. If you’d like to require an email for all buyers, you can enable this in your app key settings. Click here to learn how to customize your Box Office app key.
Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
Reserved Seating Pages
Reserved Seating Pages
Once you’ve logged in to the Box Office, you can easily create and complete in-person orders. The inventory in the Box Office app updates in real time with your online ticketing page, so you won't sell the same ticket twice or oversell your event.
Navigate the Box Office App
When you first open the Box Office, you'll see your event's venue map. From there, you can filter seats by price, show accessible seats, automatically select the best available seats, and enter a seat code.
Pro Tip: To navigate the venue map, you can drag your finger to move around the venue.
Use standard gestures to zoom. Pinch to zoom out of the venue, and spread two fingers to zoom in to your venue.
Select Seats and Complete Your Order
Note: On Reserved Seating pages, you must select at least one seat to submit an order. Merchandise-only or donation-only orders are not supported on Reserved Seating pages.
Tap a section where you want to select seats
Tap View Section
From that screen, tap the seat you want to add
Tap Add to Order
Note: Once you select a seat, you have 10 minutes to finalize the order.
Tap View Order to view the full order
Tap Checkout in the bottom right corner when you have selected all of the seats for this order
Add any additional options to the order, including merchandise, a coupon code, or a donation
Tap the customer's desired payment method to complete the order
Cash Payment: Complete a Box Office Sale
Cash Payment: Complete a Box Office Sale
Tap Cash as the payment method
Enter a name for the order (optional)
Enter an email
Tap Continue
Pro Tip: By default, collecting an email address is optional for Box Office orders. If you’d like to require an email for all buyers, you can enable this in your app key settings. Click here to learn how to customize your Box Office app key.
Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
Enter the amount of cash you received. You will see the change you should give to the customer if needed
Tap Complete Payment
Select Send Tickets Via Text to send the ticket buyer their tickets in a text message
If you've turned on the option to check in attendees after purchase in your app key, tap Check In to check in the attendees
Pro Tip: TicketSpice shows the amount of cash paid and the amount of change needed on the initial confirmation screen and the confirmation email the ticket buyer receives (if an email was collected).
Note: The TicketSpice Box Office App can connect to a cash drawer. If you would like to learn how to set this up, click here.
Card Payment: Complete a Box Office Sale
Card Payment: Complete a Box Office Sale
Pro Tip: If you would like to complete card payments, we recommend setting up a card swiper. On TicketSpice, you can use our NYC1 card readers, Magtek card swipers, or Square.
Tap Card as the payment method
Use your card swiper, or input the credit card details manually
Select Complete Payment
Select Send Tickets Via Text to send the ticket buyer their tickets in a text message
If you've turned on the option to check in attendees after purchase in your app key, tap Check In to check in the attendees
Pro Tip: By default, collecting an email address is optional for Box Office orders. If you’d like to require an email for all buyers, you can enable this in your app key settings. Click here to learn how to customize your Box Office app key.
Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
FAQs
Why can't I see my ticket levels in the Box Office App?
Why can't I see my ticket levels in the Box Office App?
A common reason why you might not be able to see your ticket levels is that these ticket levels are set to Online Only in your TicketSpice page. Here is how to confirm that your ticket levels are available on the Box Office app.
From the Pages screen, click the pencil icon on the page that you want to edit
Scroll to the ticket block
Click Edit Ticket Information directly above the ticket block
Scroll to your ticket levels, and open your ticket level(s) to see more information
Set the Visibility field to Everywhere or Box Office Only.
Everywhere will show this ticket level on your online ticketing page and on the Box Office App
Box Office Only will only show this ticket level on the Box Office, not on your online page
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Does the Box Office app update with my inventory?
Does the Box Office app update with my inventory?
Yes, the Box Office app updates the inventory for your event with your online ticketing page in real time, ensuring you don't oversell at your event.
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
You can either rent or purchase NYC1 card readers or Magtek swipers from TicketSpice. You must rent or purchase these card readers and swipers directly from TicketSpice, as these readers and swipers are specifically designed to work with TicketSpice's Box Office App.
To request to rent card readers or swipers from TicketSpice, click here.
You can also purchase compatible readers or swiper from TicketSpice here.
Pro Tip: Rental reader or swiper requests should be submitted at least one month before your event. Our shipping business hours are 9 am-5 pm PST, Monday through Friday. We recommend submitting the rental form as early as possible so readers or swipers can be reserved for your event date.
When renting a reader or swiper, please note that you must pay for shipping, which varies in price depending on the number of readers or swipers being rented. For international shipping, we'll provide a quote and charge your card for the additional cost.
Once someone completes a purchase through the Box Office App, does TicketSpice automatically scan in their tickets?
Once someone completes a purchase through the Box Office App, does TicketSpice automatically scan in their tickets?
No, the Box Office App doesn't automatically scan in attendee's tickets after the purchase is completed.
If you would like to give cashiers the option to check in attendees through the Box Office App after their order is completed, we recommend turning on the feature to check in attendees after purchase. Click here to learn how to enable this in your Box Office app key.
Why aren't my payments processing on the Box Office app?
Why aren't my payments processing on the Box Office app?
There are several reasons why payments might not process correctly on the Box Office app. Here are some troubleshooting steps if your payments are not processing as expected.
Check that you are connected to WiFi. Box Office requires WiFi to process payments successfully
Check that your WiFi connection is consistent, and that you have at least 4MB Mbps down. If you are experiencing issues with your WiFi, we recommend running a speed test on your device to confirm your internet speed
Check that your TicketSpice page does not offer Pre-Registration as a payment method. Pre-Registration is not compatible with the Box Office, so we recommend turning off this payment option when using the Box Office. Click here to learn how to turn off Pre-Registration on your TicketSpice page
Check that your TicketSpice page has enabled billing. Box Office is not compatible with pages with disabled billing. Click here to learn how to enable billing on your TicketSpice page
If you are still have issues processing payments, we recommend taking a screenshot of the decline error message you receive, and reaching out to our support team. Our team would be happy to diagnose the root cause of your error.
If I complete a Box Office order and the ticket buyer added an email address, when will the buyer receive their confirmation email with their tickets?
If I complete a Box Office order and the ticket buyer added an email address, when will the buyer receive their confirmation email with their tickets?
If a ticket buyer enters an email on the Box Office app, they will receive an email containing the tickets within 5-10 seconds of the order being submitted.
Please note that delays can happen when the WiFi or phone connection is weak. If your attendee hasn't received their confirmation email after a minute, we recommend asking the attendee to check their spam folder, and search for the sending email "noreply@ticketspice.com."
If I just made edits to my TicketSpice page, why don't I see these changes in my Box Office App?
If I just made edits to my TicketSpice page, why don't I see these changes in my Box Office App?
If you've made edits to your TicketSpice page but don't see them in your Box Office app, we recommend logging out of the Box Office App completely, and manually re-entering your app key. After logging back in, your changes should appear.
Note: If you end your current session, and start a new session without re-entering your Box Office App Key, you won't see the new changes.
The Box Office App Key must be manually re-entered for updates to appear.
Can I add multiple memberships in one Box Office order?
Can I add multiple memberships in one Box Office order?
No, you can only add one membership per order in the Box Office. If someone wants to purchase multiple memberships, we recommend processing a unique order for each membership they want to buy.
On date-based pages, does Box Office enforce the sales cutoff and calendar date ranges that I set on my online ticketing page?
On date-based pages, does Box Office enforce the sales cutoff and calendar date ranges that I set on my online ticketing page?
No, the TicketSpice Box Office app does not enforce sales cutoffs or calendar date ranges set on your online ticketing page when using the staff operated Box Office mode. This gives your staff the flexibility to sell tickets on a case-by-case basis without being restricted by your online settings.
Will my actions work on the Box Office App?
Will my actions work on the Box Office App?
Generally, actions work on the Box Office App. Actions to change the price, dynamically adjust the capacity of a ticket level, show and hide specific fields, set a value, select a specific option, and dynamically require and not require certain fields work on the Box Office App.
Manage and Refund a Box Office Transaction
In Box Office, you can manage and cancel your Box Office orders as needed. You can look up specific orders, view the order confirmation, and cancel an order if needed. You can also print the receipts if a receipt printer is connected.
Pro Tip: The Box Office lookup feature shows details for any transactions processed in the Box Office app across all sessions for your event.
It will not display information for orders processed online. To view details for an online order, use the Scanning App or check your reporting in your TicketSpice account.
Note: In the Box Office App, cashiers can only cancel an entire order. They cannot cancel or remove individual tickets from an order.
Tap the hamburger icon in the top left corner
Select Lookup Order
Find the order you want to view or manage. You can scroll through the list of tickets or search by the first name, last name, or email. You can also scan a ticket to look up an order by clicking the QR Code icon in the top right corner
View the attendee's order details. These include the order status, payment method, order amount, and tickets selected
Tap View Confirmation to view the attendee's confirmation screen
Click Cancel Order to cancel the order
FAQs
Why can't I find an order with the Box Office look up order feature?
Why can't I find an order with the Box Office look up order feature?
A common reason why you might not be able to find an order within the Box Office look up order feature is that the order was placed online.
The Box Office Look Up Order feature only displays transactions processed through the Box Office app. For online transactions, use the Scanning App or log in to your TicketSpice account to view the order details.
Can I look up a Box Office order from a previous session?
Can I look up a Box Office order from a previous session?
Yes, the Box Office lookup feature lets you find any orders placed through the Box Office app across all sessions.
Optional Features
In the Box Office app, you can enable optional features like connecting a cash drawer, configuring a ticket printer, and setting up a receipt printer. Learn how to set up each of these below.
Connect a Cash Drawer to the Box Office App
Connect a Cash Drawer to the Box Office App
For smoother transactions and better security, you can connect the Box Office App to a cash drawer. When a cash drawer is set up, the cash drawer will open automatically when a customer pays with cash. This cash drawer remains closed when processing credit card payments, helping to limit unnecessary access.
Click here to learn how to set up this feature!
Set up a Ticket Printer
Set up a Ticket Printer
You can set up a ticket printer that prints physical tickets for your attendees who purchase tickets through the Box Office.
Set up a Receipt Printer
Set up a Receipt Printer
You can set up a ticket printer that prints a physical receipt with basic order information for tickets sold in person.
To set up a receipt printer, we recommend connecting the Star Micronics TSP 100 printer. Click here to learn how to set up this printer.
Troubleshooting Guide
My device is freezing when loading the Box Office App. What should I do?
My device is freezing when loading the Box Office App. What should I do?
If your iPad freezes when loading the Box Office App, the app or network may be overloaded. In this case, we recommend restarting your Box Office app and device, and logging back in.
Note: Before logging out of your device, we recommend ending your session if possible to save your session sales.
My printer isn't responding. What should I do?
My printer isn't responding. What should I do?
If your printer isn't responding, first ensure that your printer is powered on. If your printer is turned on, we recommend re-pairing your printer via Bluetooth.
Why am I seeing the error, "Printer Not Found?" My printer is connected.
Why am I seeing the error, "Printer Not Found?" My printer is connected.
If you see the "Printer Not Found" error, first check the USB or Ethernet connection. Then restart the printer and the Box Office App before trying to add the printer again.
My Boca ticket printer is printing out blank tickets. What should I do?
My Boca ticket printer is printing out blank tickets. What should I do?
If your Boca printer is printing out blank tickets, we recommend flipping your tickets around, and feeding them in the other direction.
My Boca tickets are misaligned. How do I fix this?
My Boca tickets are misaligned. How do I fix this?
If your Boca tickets are misaligned, we recommend recalibrating the ticket size using the FGL utility or the Boca settings.
My cash drawer doesn't open after I receive a cash transaction. What should I do?
My cash drawer doesn't open after I receive a cash transaction. What should I do?
Here are some troubleshooting tips if your cash drawer doesn't open after receiving cash transactions
Check that the cash drawer is enabled
In your Box Office settings, ensure your Box Office is set up with the cash drawer. Click here to learn how to do this
Switch your cable ends
If the cash drawer doesn’t open as expected after a cash payment, try switching the cable ends to see if that resolves the issue.
Check your cash drawer connection
Confirm that your cable is plugged into the cash drawer port, and not the serial port
Why isn't my Boca printer cutting my tickets?
Why isn't my Boca printer cutting my tickets?
Your Boca printer may not have the cutting feature enabled. To fix this, enable the cut command in the Boca setup.
End Session and Log Out
To end your session and/or log out, tap the hamburger icon in the top left corner
Select End Session from the dropdown
Tap Ending Cash, and enter your event's ending cash. If you enabled denomination breakout in your app key, enter the quantity for each cash denomination and tap Save
Tap End Session
View a summary of your session, including the starting and end time for your session, the total card and cash sales, the starting and ending balance, a description of whether your session is out of balance, and your ticket sales
Tap New Session to start a new session for the same event and the same app key
Tap Log Out to log out
Pro Tip: If you are selling tickets on-site for a Reserved Seating page, the ticket formatting on the Summary page of the Box Office End Session screen may appear different than expected. For the best information on tickets sold, refer to your Reporting, which will display the correct information.
FAQs
Can TicketSpice end a session on our behalf?
Can TicketSpice end a session on our behalf?
No, a session can only be ended on the device that has the session open. TicketSpice cannot end a session remotely.
Report on Your Box Office Sales
To report on your Box Office Sales, we recommend using an On-Site Sessions Report.
Pull an On-Site Sessions Report
Pull an On-Site Sessions Report
To pull an On-Site Sessions report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the On-Site Sessions report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select a date range if desired. If these fields are blank, the report will pull all information from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
FAQs
Does the On-Site Sessions Report data show the merchandise I sold on-site?
Does the On-Site Sessions Report data show the merchandise I sold on-site?
The On-Site Sessions Report will not show the merchandise you sold on-site. You can find merchandise sale data through the Order Data Report. Click here to learn how to pull an Order Data Report.
General FAQs
Where can I get the app?
Where can I get the app?
You can download the app here or search the App Store for "TicketSpice Box Office 2.0."
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
You can either rent or purchase NYC1 card readers or Magtek swipers from TicketSpice. You must rent or purchase these card readers and swipers directly from TicketSpice, as these readers and swipers are specifically designed to work with TicketSpice's Box Office App.
To request to rent card readers or swipers from TicketSpice, click here.
You can also purchase compatible readers or swiper from TicketSpice here.
Pro Tip: Rental reader or swiper requests should be submitted at least one month before your event. Our shipping business hours are 9 am-5 pm PST, Monday through Friday. We recommend submitting the rental form as early as possible so readers or swipers can be reserved for your event date.
When renting a reader or swiper, please note that you must pay for shipping, which varies in price depending on the number of readers or swipers being rented. For international shipping, we'll provide a quote and charge your card for the additional cost.
Where can I rent iPads for my event?
Where can I rent iPads for my event?
iPads can be rented through our partner Choose2Rent by clicking here.
If I pass fees to buyers, how much will my buyers pay when purchasing tickets on-site with the Box Office app?
If I pass fees to buyers, how much will my buyers pay when purchasing tickets on-site with the Box Office app?
When you choose to pass on fees to buyers, TicketSpice charges buyers the standard Box Office Fee of $0.49 per paid ticket, plus a 3.5% processing fee applied to each item and the TicketSpice fee. This covers all the ticketing and transaction fees from TicketSpice and Webconnex Payments.
Here are a few examples on how tot calculate the fees on Box Office.
Example 1: Fees for Two $25 Tickets
Example 1: Fees for Two $25 Tickets
A ticket buyer purchases two $25 tickets for your event on the Box Office app. The cost of these items is $50 before fees. Here is a breakdown of the fees the ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
Item | Face Value | Box Office Fee | Subtotal |
Ticket | $25.00 | $0.49 | $25.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Tickets | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
Total Price with Fee | $52.76 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $52.76
Payout your event receives: $50
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer purchases 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience on the Box Office App. The cost of these items (before fees) is $215. Here is a breakdown of the fees this ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
The Box Office platform fee is $0.49 per ticket.
Item | Face Value | Box Office Fee | Subtotal |
Standard Ticket | $25.00 | $0.49 | $25.49 |
VIP Ticket | $50.00 | $0.49 | $50.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
| Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
VIP Ticket | $50.49 | $1.77 | $52.26 | 1 | $52.26 |
T-Shirt | $30 | $1.05 | $31.05 | 2 | $62.10 |
Book | $15 | $0.53 | $15.53 | 1 | $15.53 |
Add-On Experience | $40 | $1.40 | $41.40 | 1 | $41.40 |
Total Price with Fee | $224.05 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $224.05
Payout your event receives: $215
Where can I use the Box Office?
Where can I use the Box Office?
The Box Office app is available in multiple countries. However, it's important to note that credit card transactions can only be processed in the United States and Canada when using Webconnex Payments or Square.
What is the difference between the Box Office App and the Scanning App?
What is the difference between the Box Office App and the Scanning App?
The Box Office App is used for selling tickets at the door for your event. The Scanning App works best for scanning in the tickets for your event.
Are waivers compatible with the Box Office app?
Are waivers compatible with the Box Office app?
Yes, waivers are supported in the Box Office app. If a ticket level includes a waiver, attendees will be prompted on the confirmation page to complete it on the Box Office device or a personal phone.
If your app key allows staff to check in attendees, staff can choose to check in attendees before the waiver is completed if desired. Once the waiver is signed, you’ll have the option to send tickets to the attendee via text.
Note: Uploading documents in a waiver is not supported in the Box Office app. If your waiver requires document uploads, remove this requirement for your waiver or ask attendees complete the waiver from their phone or email instead.
Are terms fields compatible with the Box Office app?
Are terms fields compatible with the Box Office app?
No, the Terms field is not supported in the Box Office app. It will not appear or function whether added to a ticket level or to the order section below the ticket block.
Is the Dynamic Options field compatible with the Box Office page?
Is the Dynamic Options field compatible with the Box Office page?
Right now, the Dynamic Options field is not compatible with the Box Office. We recommend using a Multiple Choice field or another field type when selling tickets on the Box Office.
Can I use a Donation ticket level on the Box Office app?
Can I use a Donation ticket level on the Box Office app?
No, donation ticket levels are not supported in the Box Office app. To collect donations, we recommend adding an optional Donations field to your ticketing page. You can then use the Box Office app to submit a donation-only order for attendees who want to donate.