In addition to selling tickets online, TicketSpice gives you the flexibility to allow attendees to purchase tickets, merchandise, and memberships on-site using the Box Office app. The Box Office has a self-checkout mode designed for your attendees to seamlessly purchase tickets on their own, making it easy to accommodate walk-up attendees or last-minute sales.
For a more robust on-site setup, you can optionally connect Box Office to a ticket printer, receipt printer, or cash drawer. These hardware integrations are not required but can help create a smoother experience for your team and attendees. Once sales are underway, you can report on your Box Office transactions within your TicketSpice account. This article will walk you through how to set up and use the Box Office app to manage your on-site ticket sales with ease.
Pro Tip: This article walks through how to set up a self-checkout Box Office experience.
If you prefer a staff-operated option, you can also configure the Box Office in the staff operated mode. This allows your staff to purchase tickets for attendees and gives the option for attendees to pay with cash. Click here to learn how to set this up.
If you need to download the TicketSpice scanning app, you can do so here:
Note: The TicketSpice Box Office app is compatible with iPhones and iPads running on iOS 17.6 or higher.
The TicketSpice Box Office app is not available on Android devices.
Box Office Pricing
A $0.49 per ticket fee is applied to Box Office orders when the buyer pays by credit card. This fee does not apply to merchandise-only or donation-only orders.
NOTE: If you later log into your TicketSpice account and manually add a ticket to an existing Box Office order, you will be charged $0.99 per ticket you add.
Jump To...
Log In to the Box Office App
Once you have created your Box Office app key, you can log into the Box Office App. If you haven't already, first download the app here.
Pro Tip: To use the Box Office app, you'll first want to create an app key for your TicketSpice event. Click here to learn how to do so.
Open the Box Office app on your iPad or iPhone
Enter a Device Name (this name is for internal and reporting purposes only. This name helps you identify different devices if you're using more than one)
Enter the Zip Code where you are using the Box Office
Enter the App Key (click here to learn how to find this key)
Tap Enter
Pro Tip: When entering your App Key, the Box Office app automatically adds dashes for your app key, so you don't need to add these when typing your app key.
Enter the cashier's name who is supervising the Box Office device. This is used for tracking later
Tap Start Session
FAQs
Can I download the Box Office App on a Mac?
Can I download the Box Office App on a Mac?
No, the Box Office App can only be used on an iPad or iPhone. The Box Office App is not compatible with Macs.
Create and Complete a Box Office Order (Self-Checkout Mode)
Once you’ve logged in to the Box Office, attendees can easily create and complete in-person orders. The steps for completing a Box Office order vary depending on your page type, so select the appropriate option below to view instructions for your specific page.
Standard, Series of Event, and Date-Based Pages
Standard, Series of Event, and Date-Based Pages
Attendees can quickly create and complete Box Office orders for Standard, Series of Events, and Date-Based pages. The Box Office app syncs in real time with your online ticketing page, so all Box Office sales count toward your inventory and capacity limits. This ensures you won’t oversell tickets or merchandise for your event.
Navigate the Box Office App
Pro Tip: The initial screen attendees see on the Box Office will vary depending on your page type.
For Standard pages, the Box Office will immediately display your available ticket levels, merchandise, donations, and memberships
For Date-Based pages, the Box Office will initially show a calendar with your available ticket sale dates and time slots (if applicable). Attendees first select the date and time slot (if applicable) to see all ticket levels, merchandise, donations, and memberships available for that date and time
For Series of Events pages, the Box Office will initially show a dropdown with your available events. Attendees first select their desired event to see all ticket levels, merchandise, donations, and memberships available for that event
Attendees will initially see a Welcome screen, and can tap Start to start a new session. From there, they can select the correct date or event (if required) and see tiles for all ticket levels, merchandise options, donation fields, and membership fields.
Note: Once an attendee has started an order, they can use the menu bar at the top of the screen to filter and view your ticket levels, merchandise, donations, or memberships.
The menu bar labels in the Box Office are fixed and cannot be customized. They do not reflect the names you assign to your fields. For example, even if you rename your merchandise field to “Add-On Experiences,” it will still appear under “Merchandise” in the Box Office menu bar.
Each tile includes the following elements:
A unique color
The name of the ticket level, merchandise option, donation field, or membership field
The inventory status (if you have limited inventory on the ticket level or merchandise item)
The ticket level or merchandise description (if added)
Note: The tile colors are automatically assigned and cannot be customized.
Warning: Ticket level descriptions should use only basic HTML. Avoid using divs or images, as these will not display correctly in the Box Office app.
Add Items to an Order and View the Order
Pro Tip: In the Box Office, attendees can process a merchandise-only or donation-only order on Standard, Series of Events, and Date-Based pages. To do this, attendees select the merchandise or donations option they want to add and complete the order. You can still print receipts for these merchandise-only and donation-only orders.
Note: Merchandise-only or donation-only orders cannot be edited in your TicketSpice account unless at least one ticket is added to the order.
Note: The Box Office app only displays merchandise, donation, and membership fields added below the ticket block. Other field types added below the ticket block will not appear, and any information these fields normally collect online will not be captured in the Box Office app.
Tap a tile to add an item to an order
If the item has a single price point, no variants, no required information for each ticket, and no independent date or time slot requirements, the item is added instantly
If the item has multiple price points, variants, required questions for each attendee, or independent date and/or time slot requirements, a pop-up will appear. Enter the relevant information, and tap Add
Adjust the quantity for this item, if desired
Use the - / + icons next to the item to increase or decrease the quantity for merchandise and any tickets that don't require information for each ticket or have independent date or time slot requirements
Tap Edit to add tickets, remove tickets, or update details for tickets that require information for each ticket or have independent date or time slot requirements
Pro Tip: When adding tickets to an order, the Box Office gives your attendees more flexibility than your online ticketing page.
The Box Office does not limit the total number of tickets that can be purchased across multiple ticket levels in a single order when using a self-service app key. This allows your attendees to purchase as many tickets as they want on-site
If you’ve set selection limits for a specific ticket level, the Box Office will only enforce the maximum quantity of tickets that can be selected for that ticket level. It does not enforce minimum quantities or specific quantity increments. For example, if your online page only allows quantities of 2, 4, or 6 for a specific ticket level, the Box Office will allow attendees to select any number of tickets up to 6
After adding at least one item, the order summary displays each item’s name, price, quantity, and the total order cost
On an iPad, the order summary appears in the Current Order column on the right-hand side
On an iPhone, tap the cart icon in the upper right-hand corner or tap View Order to open the order summary
Pro Tip: If an attendee begins a session but the iPad is idle for 1 minute, a prompt will appear asking, “Are you still there?” The attendee can tap “I’m Here!” to continue or choose to end their session. If no action is taken within 30 seconds, the session will automatically end.
Note: To remove all items from the order while staying in the current session, attendees can click the trash can icon in the top right corner of the order summary and select Clear Order.
If they no longer wish to continue, they can choose End Session to exit and close their session entirely.
Complete the Order
Pro Tip: To accept credit card transactions on the Box Office self-checkout mode, you must set up a card reader or swiper. On TicketSpice, you can use our NYC1 card readers, Magtek card swipers, or Square.
Tap Checkout
Use the card reader, or input the credit card details manually
Once the payment is accepted, enter a name and email address to send a confirmation email, or tap Skip to continue without sending one
Click I'm Finished to complete the order
Note: Attendees who purchase tickets through the self-checkout mode are not automatically checked in.
Attendees must be manually check in with your team using the Scanning App. Check-in cannot be completed within the Box Office app when using the self-checkout mode.
Pro Tip: By default, collecting an email address is optional for Box Office orders. If you’d like to require an email for all buyers, you can enable this in your app key settings. Click here to learn how to customize your Box Office app key.
Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
Reserved Seating Pages
Reserved Seating Pages
Once you’ve logged in to the Box Office, attendees can easily create and complete in-person orders. The inventory in the Box Office app updates in real time with your online ticketing page, so you won't sell the same ticket twice or oversell your event.
Navigate the Box Office App
Attendees will initially see a Welcome screen, and can tap Start to start a new session. From there, they can see your event's venue map, and filter seats by price, show accessible seats, automatically select the best available seats, and enter a seat code.
Pro Tip: To navigate the venue map, attendees can drag their finger to move around the venue.
Use standard gestures to zoom. Pinch to zoom out of the venue, and spread two fingers to zoom in to your venue.
Select Seats and Finalize the Order
Note: On Reserved Seating pages, attendees must select at least one seat to submit an order. Merchandise-only or donation-only orders are not supported on Reserved Seating pages.
Tap a section where you want to select seats
Tap View Section
From that screen, tap the seat you want to add
Tap Add to Order
Note: Once attendees select a seat, they have 10 minutes to finalize the order.
Tap View Order to view the full order
Tap Checkout in the bottom right corner when you have selected all of the seats for this order
Add any additional options to the order, including merchandise, a coupon code, or a donation
Complete the Order
Pro Tip: To accept credit card transactions on the Box Office self-checkout mode, you must set up a card reader or swiper. On TicketSpice, you can use our NYC1 card readers, Magtek card swipers, or Square.
Tap Card as the payment method
Use your card swiper, or input the credit card details manually
Select Complete Payment
Once the payment is accepted, enter a name and email address to send a confirmation email, or tap Skip to continue without sending one
Click I'm Finished to complete the order
Pro Tip: By default, collecting an email address is optional for Box Office orders. If you’d like to require an email for all buyers, you can enable this in your app key settings. Click here to learn how to customize your Box Office app key.
Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
FAQs
Why can't I see the correct ticket levels in the Box Office App?
Why can't I see the correct ticket levels in the Box Office App?
A common reason why you might not be able to see your ticket levels is that these ticket levels are set to Online Only in your TicketSpice page. Here is how to confirm that your ticket levels are available on the Box Office app.
From the Pages screen, click the pencil icon on the page that you want to edit
Scroll to the ticket block
Click Edit Ticket Information directly above the ticket block
Scroll to your ticket levels, and open your ticket level(s) to see more information
Set the Visibility field to Everywhere or Box Office Only.
Everywhere will show this ticket level on your online ticketing page and on the Box Office App
Box Office Only will only show this ticket level on the Box Office, not on your online page
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Does the Box Office app update with my inventory?
Does the Box Office app update with my inventory?
Yes, the Box Office app updates the inventory for your event with your online ticketing page in real time, ensuring you don't oversell at your event.
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
You can either rent or purchase NYC1 card readers or Magtek swipers from TicketSpice. You must rent or purchase these card readers and swipers directly from TicketSpice, as these readers and swipers are specifically designed to work with TicketSpice's Box Office App.
To request to rent card readers or swipers from TicketSpice, click here.
You can also purchase compatible readers or swiper from TicketSpice here.
Pro Tip: Rental reader or swiper requests should be submitted at least one month before your event. Our shipping business hours are 9 am-5 pm PST, Monday through Friday. We recommend submitting the rental form as early as possible so readers or swipers can be reserved for your event date.
When renting a reader or swiper, please note that you must pay for shipping, which varies in price depending on the number of readers or swipers being rented. For international shipping, we'll provide a quote and charge your card for the additional cost.
Once someone completes a purchase through the Box Office App, does TicketSpice automatically scan in their tickets?
Once someone completes a purchase through the Box Office App, does TicketSpice automatically scan in their tickets?
No, the Box Office App doesn't automatically scan in attendee's tickets after the purchase is completed. The attendee must be manually checked in by your team using the Scanning App.
Why aren't my payments processing on the Box Office app?
Why aren't my payments processing on the Box Office app?
There are several reasons why payments might not process correctly on the Box Office app. Here are some troubleshooting steps if your payments are not processing as expected.
Check that you are connected to WiFi. Box Office requires WiFi to process payments successfully
Check that your WiFi connection is consistent, and that you have at least 4MB Mbps down. If you are experiencing issues with your WiFi, we recommend running a speed test on your device to confirm your internet speed
Check that your TicketSpice page does not offer Pre-Registration as a payment method. Pre-Registration is not compatible with the Box Office, so we recommend turning off this payment option when using the Box Office. Click here to learn how to turn off Pre-Registration on your TicketSpice page
Check that your TicketSpice page has enabled billing. Box Office is not compatible with pages with disabled billing. Click here to learn how to enable billing on your TicketSpice page
If you are still have issues processing payments, we recommend taking a screenshot of the decline error message you receive, and reaching out to our support team. Our team would be happy to diagnose the root cause of your error.
If I complete a Box Office order and the ticket buyer added an email address, when will the buyer receive their confirmation email with their tickets?
If I complete a Box Office order and the ticket buyer added an email address, when will the buyer receive their confirmation email with their tickets?
If a ticket buyer enters an email on the Box Office app, they will receive an email containing the tickets within 5-10 seconds of the order being submitted.
Please note that delays can happen when the WiFi or phone connection is weak. If your attendee hasn't received their confirmation email after a minute, we recommend asking the attendee to check their spam folder, and search for the sending email "noreply@ticketspice.com."
If I just made edits to my TicketSpice page, why don't I see these changes in my Box Office App?
If I just made edits to my TicketSpice page, why don't I see these changes in my Box Office App?
If you've made edits to your TicketSpice page but don't see them in your Box Office app, we recommend logging out of the Box Office App completely, and manually re-entering your app key. After logging back in, your changes should appear.
Note: If you end your current session, and start a new session without re-entering your Box Office App Key, you won't see the new changes.
The Box Office App Key must be manually re-entered for updates to appear.
Can I add multiple memberships in one Box Office order?
Can I add multiple memberships in one Box Office order?
No, you can only add one membership per order in the Box Office. If someone wants to purchase multiple memberships, we recommend processing a unique order for each membership they want to buy.
On date-based pages, does Box Office enforce the sales cutoff and calendar date ranges that I set on my online ticketing page?
On date-based pages, does Box Office enforce the sales cutoff and calendar date ranges that I set on my online ticketing page?
In self-checkout mode, the Box Office app enforces the sales cutoff times set on your online ticketing page. Once a cutoff is reached, attendees can no longer purchase tickets for that date or time.
However, the Box Office app does not enforce calendar date ranges in self-checkout mode. Any available ticket dates in the future will be visible within the Box Office app.
Will my actions work on the Box Office App?
Will my actions work on the Box Office App?
Generally, actions work on the Box Office App. Actions to change the price, dynamically adjust the capacity of a ticket level, show and hide specific fields, set a value, select a specific option, and dynamically require and not require certain fields work on the Box Office App.
Manage and Refund a Box Office Transaction
In Box Office, you can manage orders by searching for specific transactions, viewing order confirmations, canceling orders, and printing receipts (if a receipt printer is connected). This section is password protected, ensuring only staff can access and manage orders. Attendees cannot view or modify these settings.
Pro Tip: The Box Office lookup feature shows details for any transactions processed in the Box Office app across all sessions for your event.
It will not display information for orders processed online. To view details for an online order, use the Scanning App or check your reporting in your TicketSpice account.
Note: In the Box Office App, cashiers can only cancel an entire order. They cannot cancel or remove individual tickets from an order.
Tap the hamburger icon in the top left corner
Enter the password for this app key. Click here to find this password
Tap Confirm
Select Lookup Order
Find the order you want to view or manage. You can scroll through the list of tickets or search by the first name, last name, or email. You can also scan a ticket to look up an order by clicking the QR Code icon in the top right corner
View the attendee's order details. These include the order status, payment method, order amount, and tickets selected
Tap View Confirmation to view the attendee's confirmation screen
Click Cancel Order to cancel the order
FAQs
Why can't I find an order with the Box Office look up order feature?
Why can't I find an order with the Box Office look up order feature?
A common reason why you might not be able to find an order within the Box Office look up order feature is that the order was placed online.
The Box Office Look Up Order feature only displays transactions processed through the Box Office app. For online transactions, use the Scanning App or log in to your TicketSpice account to view the order details.
Can I look up a Box Office order from a previous session?
Can I look up a Box Office order from a previous session?
Yes, the Box Office lookup feature lets you find any orders placed through the Box Office app across all sessions.
Optional Features
In the Box Office app, you can enable optional features like configuring a ticket printer and setting up a receipt printer. Learn how to set up each of these below.
Pro Tip: When using the self-checkout mode, users must first enter a password before viewing or accessing any settings. This helps prevent attendees from viewing or changing any Box Office settings.
Set up a Ticket Printer
Set up a Ticket Printer
You can set up a ticket printer that prints physical tickets for your attendees who purchase tickets through the Box Office.
Set up a Receipt Printer
Set up a Receipt Printer
You can set up a ticket printer that prints a physical receipt with basic order information for tickets sold in person.
To set up a receipt printer, we recommend connecting the Star Micronics TSP 100 printer. Click here to learn how to set up this printer.
Troubleshooting Guide
My device is freezing when loading the Box Office App. What should I do?
My device is freezing when loading the Box Office App. What should I do?
If your iPad freezes when loading the Box Office App, the app or network may be overloaded. In this case, we recommend restarting your Box Office app and device, and logging back in.
Note: Before logging out of your device, we recommend ending your session if possible to save your session sales.
My printer isn't responding. What should I do?
My printer isn't responding. What should I do?
If your printer isn't responding, first ensure that your printer is powered on. If your printer is turned on, we recommend re-pairing your printer via Bluetooth.
Why am I seeing the error, "Printer Not Found?" My printer is connected.
Why am I seeing the error, "Printer Not Found?" My printer is connected.
If you see the "Printer Not Found" error, first check the USB or Ethernet connection. Then restart the printer and the Box Office App before trying to add the printer again.
My Boca ticket printer is printing out blank tickets. What should I do?
My Boca ticket printer is printing out blank tickets. What should I do?
If your Boca printer is printing out blank tickets, we recommend flipping your tickets around, and feeding them in the other direction.
My Boca tickets are misaligned. How do I fix this?
My Boca tickets are misaligned. How do I fix this?
If your Boca tickets are misaligned, we recommend recalibrating the ticket size using the FGL utility or the Boca settings.
Why isn't my Boca printer cutting my tickets?
Why isn't my Boca printer cutting my tickets?
Your Boca printer may not have the cutting feature enabled. To fix this, enable the cut command in the Boca setup.
End Session and Log Out
To end your session and/or log out, tap the hamburger icon in the top left corner
Enter the password for this app key. Click here to find this password
Tap Confirm
Select End Session from the dropdown
Tap End Session
View a summary of your session, including the starting and end time for your session, the total sales, the starting and ending balance, a description of whether your session is out of balance, and your ticket sales
Tap New Session to start a new session for the same event and the same app key
Tap Log Out to log out
Pro Tip: If you are selling tickets on-site for a Reserved Seating page, the ticket formatting on the Summary page of the Box Office End Session screen may appear different than expected. For the best information on tickets sold, refer to your Reporting, which will display the correct information.
FAQs
Can TicketSpice end a session on our behalf?
Can TicketSpice end a session on our behalf?
No, a session can only be ended on the device that has the session open. TicketSpice cannot end a session remotely.
Report on Your Box Office Sales
To report on your Box Office Sales, we recommend using an On-Site Sessions Report.
Pull an On-Site Sessions Report
Pull an On-Site Sessions Report
To pull an On-Site Sessions report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the On-Site Sessions report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select a date range if desired. If these fields are blank, the report will pull all information from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
FAQs
Does the On-Site Sessions Report data show the merchandise I sold on-site?
Does the On-Site Sessions Report data show the merchandise I sold on-site?
The On-Site Sessions Report will not show the merchandise you sold on-site. You can find merchandise sale data through the Order Data Report. Click here to learn how to pull an Order Data Report.
General FAQs
Where can I get the app?
Where can I get the app?
You can download the app here or search the App Store for "TicketSpice Box Office 2.0."
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
You can either rent or purchase NYC1 card readers or Magtek swipers from TicketSpice. You must rent or purchase these card readers and swipers directly from TicketSpice, as these readers and swipers are specifically designed to work with TicketSpice's Box Office App.
To request to rent card readers or swipers from TicketSpice, click here.
You can also purchase compatible readers or swiper from TicketSpice here.
Pro Tip: Rental reader or swiper requests should be submitted at least one month before your event. Our shipping business hours are 9 am-5 pm PST, Monday through Friday. We recommend submitting the rental form as early as possible so readers or swipers can be reserved for your event date.
When renting a reader or swiper, please note that you must pay for shipping, which varies in price depending on the number of readers or swipers being rented. For international shipping, we'll provide a quote and charge your card for the additional cost.
Where can I rent iPads for my event?
Where can I rent iPads for my event?
iPads can be rented through our partner Choose2Rent by clicking here.
If I pass fees to buyers, how much will my buyers pay when purchasing tickets on-site with the Box Office app?
If I pass fees to buyers, how much will my buyers pay when purchasing tickets on-site with the Box Office app?
When you choose to pass on fees to buyers, TicketSpice charges buyers the standard Box Office Fee of $0.49 per paid ticket, plus a 3.5% processing fee applied to each item and the TicketSpice fee. This covers all the ticketing and transaction fees from TicketSpice and Webconnex Payments.
Here are a few examples on how tot calculate the fees on Box Office.
Example 1: Fees for Two $25 Tickets
Example 1: Fees for Two $25 Tickets
A ticket buyer purchases two $25 tickets for your event on the Box Office app. The cost of these items is $50 before fees. Here is a breakdown of the fees the ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
Item | Face Value | Box Office Fee | Subtotal |
Ticket | $25.00 | $0.49 | $25.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Tickets | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
Total Price with Fee | $52.76 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $52.76
Payout your event receives: $50
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer purchases 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience on the Box Office App. The cost of these items (before fees) is $215. Here is a breakdown of the fees this ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
The Box Office platform fee is $0.49 per ticket.
Item | Face Value | Box Office Fee | Subtotal |
Standard Ticket | $25.00 | $0.49 | $25.49 |
VIP Ticket | $50.00 | $0.49 | $50.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
| Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
VIP Ticket | $50.49 | $1.77 | $52.26 | 1 | $52.26 |
T-Shirt | $30 | $1.05 | $31.05 | 2 | $62.10 |
Book | $15 | $0.53 | $15.53 | 1 | $15.53 |
Add-On Experience | $40 | $1.40 | $41.40 | 1 | $41.40 |
Total Price with Fee | $224.05 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $224.05
Payout your event receives: $215
Where can I use the Box Office?
Where can I use the Box Office?
The Box Office app is available in multiple countries. However, it's important to note that credit card transactions can only be processed in the United States and Canada when using Webconnex Payments or Square.
What is the difference between the Box Office App and the Scanning App?
What is the difference between the Box Office App and the Scanning App?
The Box Office App is used for selling tickets at the door for your event. The Scanning App works best for scanning in the tickets for your event.
Are waivers compatible with the Box Office app?
Are waivers compatible with the Box Office app?
Yes, waivers are supported in the Box Office app. If a ticket level includes a waiver, attendees will be prompted on the confirmation page to complete this waiver on the Box Office device or a personal phone.
Attendees will be directed to connect with your staff to check in. The Scanning App will only successfully scan attendees who have completed the waiver.
Are terms fields compatible with the Box Office app?
Are terms fields compatible with the Box Office app?
No, the Terms field is not supported in the Box Office app. It will not appear or function whether added to a ticket level or to the order section below the ticket block.
Is the Dynamic Options field compatible with the Box Office page?
Is the Dynamic Options field compatible with the Box Office page?
Right now, the Dynamic Options field is not compatible with the Box Office. We recommend using a Multiple Choice field or another field type when selling tickets on the Box Office.
Can I use a Donation ticket level on the Box Office app?
Can I use a Donation ticket level on the Box Office app?
No, donation ticket levels are not supported in the Box Office app. To collect donations, we recommend adding an optional Donations field to your ticketing page. You can then use the Box Office app to submit a donation-only order for attendees who want to donate.