Our new Card Swiper feature makes it easier than ever to accept secure, in-person payments. Using the NYC1 card readers, you have full tap, dip, and swipe support, allowing you to process contactless cards, chip cards, magnetic stripe cards, and digital wallets like Apple Pay and Google Pay.
Customers can simply tap, insert, or swipe their card on the reader, or pay using their preferred mobile wallet. The card reader connects seamlessly to your mobile device via Bluetooth, allowing the two to communicate securely throughout the transaction. This new feature gives you faster checkouts, more payment flexibility, and a smooth experience for both staff and customers.
Pro Tip: This feature is only available for customers using Webconnex Payments. If you are currently using a third-party payment processor and would like to use the NYC1 card reader on the Box Office App, we recommend adding a new Webconnex Payments processor, and switching your pages to this processor. Click here to learn how to add Webconnex Payments to your account.
Before you can process payments with a NYC1 card reader, your Webconnex Payments account must be fully verified. If your payment processor is only partially active, you will not be able to accept payments using the NYC1 card reader.
Note: To use the NYC1 card reader, your device must have specific parameters.
You must be running iOS 17 or newer to use the NYC1 card reader
The device you are paired to must be set with a password lock
You must update the TicketSpice Box Office app to the newest released version
If you are connecting the card reader to a personal device, you must disable Apple Pay from your personal device. This will prevent issues with fund transfers
Warning: This feature is currently feature locked and available to a limited group of customers. If you're part of that group, reach out to our team to have it enabled in your account. If not, get excited because this feature will be available to all customers soon!
To use this feature, your ticketing page must be connected to the payment processor listed on the order form you submitted. If you are now using a different payment processor, fill out this form to reassign the payment processor.
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Set up Your Box Office Settings
From the Pages screen, click the pencil icon on the page that you want to edit
Hover your mouse over the Onsite tab in the top menu bar
Select Box Office from the dropdown
Click Create App Key or New App Key
Enable the Correct Box Office settings
Toggle the Use New User Interface option to Yes
Toggle the Use NYC1 Reader (Beta) to Yes
Click Create to save your app key
Pro Tip: You must use the new user interface to use a NYC1 card reader on the Box Office. The NYC1 card reader is not compatible with the old Box Office interface.
If you do not see the toggles to turn on the new user interface or turn on the NYC1 reader, please reach out to our team.
Connect Your Card Reader to the Box Office
To process transactions, you must set up Bluetooth pairing between the NYC1 card reader and your iOS device. Here is how to connect your card reader to the Box Office.
Pro Tip: Before pairing and connecting your card reader, the card reader must be charged. To do this, connect the NYC1 card reader to a power source using the supplied USB-C cable, and let the battery charge for at least 1.5 hours. This ensures that the card reader will have sufficient charge to pair and process transactions successfully.
Note: After pairing your devices, your devices are connected and can successfully process transactions. These devices will remain connected even if you end a session, or you swipe up to exit the Box Office App.
Your card reader will become disconnected in the following situations, requiring you to re-connect the card reader
You end a session AND exit the Box Office App
You delete or update the Box Office app
On your iOS device, turn on Bluetooth
Open the Box Office App
Tap the hamburger icon in the top left corner
Tap Beta Card Readers
Tap Webconnex Payments
Tap Connect a Reader at the bottom of the screen
Tap Allow to let Box Office find Bluetooth devices
Select the NYC1 reader you want to connect
Select from a list: To select from a list, tap "Nearby Readers" at the top of the screen. From there, select the card reader you want to use. You can recognize card readers by the serial number, which is shown on the back of the reader and in the list
Scan a Barcode: To use barcode scanning, select "Scan Barcode." From there, allow the POS app to use the camera of your mobile device. Then you can point the camera of your mobile device at the barcode on the back of the card reader to connect the reader
Tap Pair to confirm that you want to pair the device
On the side of the NYC1 card reader, press the power button two times
If a Done button appears, tap that button
Note: You can only process payments through one NYC1 card reader at a time in the Box Office.
For the most reliable connection, we strongly recommend pairing only one card reader to your device. This helps prevent connectivity issues and ensures smoother transactions.
Unpair a Card Reader
To unpair your card reader, first disconnect it from the Box Office app. Then, remove the reader from your iOS device’s Bluetooth settings and reset the NYC1 to complete the unpairing process.
From the Box Office App, tap the hamburger icon in the top left corner
Tap Beta Card Readers
Tap the information icon next to the Webconnex Payments reader
Tap the reader you want to unpair
Tap Disconnect near the bottom of the screen
On your iOS device, go to the Bluetooth settings
Tap the information icon on the reader
Tap Forget this Device
After forgetting the device, reset the NYC1 device. To do this, hold the side button on the device for 10 seconds until you hear a beep
Check and Manage Your Card Reader's Battery Level
When not plugged into a power source, the card reader operates on its rechargeable battery. Because Bluetooth remains active to maintain connectivity, the reader does not fully power off while in use. For this reason, it’s important to regularly monitor the battery level to ensure uninterrupted transactions.
Note: To measure the most accurate battery level, the card reader must not be connected to a power source.
View the Battery Charge on the Box Office App
On the Box Office, tap the hamburger menu in the top left corner
Tap Beta Card Readers
Tap Webconnex Payments
Tap Devices
From the select, tap the NYC1 reader to see its details, including the battery charge level. Battery percentage is also displayed under the serial number
View the Battery Charge on the Card Reader
To view the battery charge on the card reader, press the power button on the side of the card reader
Check the LEDs. Each green LED represents 25% of the battery capacity. For example, if two of the four LEDs are on and green, the card reader has 50% charge left
Pro Tip: To charge your NYC1 card reader, always use the USB-C cable supplied by TicketSpice and a 5V DC, 1A charger to recharge the battery. You must use a 5V DC, 1A charger to recharge the battery. Other power adaptors will not work and will cause damage to the device.
Process a Transaction
To process a new transaction, add your items in the Box Office
Select pay with card
When the card reader image appears, have the customer tap, insert, or swipe their card or digital wallet
Once the payment is accepted, enter the attendee’s name and email address to send a confirmation email, or tap Skip to continue without sending one
Understand the LED lights on Your NYC1 Reader
Lights when Connecting the Card Reader
Lights when Taking a Payment
Battery Lights
Other Events
Troubleshooting
My reader isn't pairing to the Box Office App
My reader isn't pairing to the Box Office App
Here are some reasons why your reader isn't successfully pairing to the Box Office App.
Cause | Troubleshooting Step |
Your card reader has low battery | If your card reader has low battery, the card reader will not successfully pair to the Box Office App. If your card reader has low battery, try to pair the device to another card reader with more battery, and recharge the card reader with the issue. |
Your Bluetooth settings are not set up correctly on your phone | Using a NYC1 card reader requires Bluetooth. On your iOS device, ensure that Bluetooth permissions are enabled. Go to your iOS settings, turn Bluetooth on, and try to pair your reader again. |
Your iOS device and card reader are already paired | Check that the devices are not already paired. To do this, go to the list of paired devices (click here for instructions) and compare the serial number on the back of the reader with the serial number in the list of connected readers in the Box Office App. |
Your card reader is paired with a different device | A NYC1 card reader can only be connected to one iOS device at a time. To unpair the reader from nearby devices, turn off the reader by pressing the power button for three seconds. Then turn the reader on again by pressing the power button once. |
Your card reader is out of range | If your reader is out of range, the device will not successfully connect. Bring the iOS device and the card reader close together to ensure the devices can successfully pair. |
You are using the wrong pairing method | You must pair the card reader through the Box Office App on the iOS device. Do not use the system settings for pairing. Click here to learn how to pair a device to the Box Office app. |
Your card reader must be reset | If pairing doesn't work after all of these troubleshooting steps, we recommend resetting the card reader. To reset the device, press the power button for 10 seconds until the reader beeps. Then try pairing again. |
My reader doesn't take payments
My reader doesn't take payments
Here are some reasons why your reader doesn't take payments.
Cause | Troubleshooting Step |
Your iOS device does not have a network connection | Your iOS device must have a network connection to process payments through the card reader. Make sure your iOS device is connected to a WiFi or cellular network |
Your card reader has low battery | If your card reader has low battery, the card reader will not successfully pair to the Box Office App. If your card reader has low battery, try to pair the device to another card reader with more battery, and recharge the card reader with the issue. |
The attendee's card entry failed | If the attendee's card entry failed, help the customer to correctly tap, insert, or swipe their card, or tap their digital wallet device. |
Your Webconnex Payments processor is not fully verified | To process payments with a NYC1 card reader, your Webconnex Payments account must be fully verified. If your processor is only partially active, please complete all required verification steps and wait until your account is fully verified before attempting to process payments with the card reader. |
Your iOS device does not have a password lock. | You must have a passcode enabled on the iOS device you’re using. If your device does not have a passcode set, you will see the following error message when trying to process a payment: "Payment Failed: Device passcode was removed, offline data may have been lost. Please set a passcode and try again." If you receive this error, please enable a passcode on your iOS device and then try the payment again. |
My reader is inactive
My reader is inactive
The reader times out after ten minutes of inactivity to preserve battery charge. The reader 'wakes up' again when you start a new transaction or press the power button.
My reader is tampered
My reader is tampered
If the first and last LED turn white, the reader is tampered. If you see that the reader is tampered, stop using the card read and contact our Support Team immediately.
FAQs
Why do I need to install a new update to use the NYC1 card reader? How long do the mandatory updates take to install?
Why do I need to install a new update to use the NYC1 card reader? How long do the mandatory updates take to install?
From time to time, software updates are released for the NYC1 card reader and its Bluetooth functionality. These updates may take several minutes to complete. During the update process, the TicketSpice Box Office 2.0 app must remain open, which means you will not be able to use your iOS device for other tasks. The table below outlines the estimated time required for each type of update. Please note that Bluetooth updates are only available when the reader is actively connected to your device via Bluetooth.
Update Type | Bluetooth |
Multiple Updates | 8 minutes |
Device Update | 6 minutes |
Bluetooth Update | 2 minutes |
When you need to perform an update, this is indicated in the UI on your iOS device. The list of card readers shows an indicator (for example, a red dot) next to the reader.
To update the firmware:
Pick a moment when you do not need to use the iOS device for a while
On the iOS device, go to the list of card readers or devices
If a card reader is marked with a red dot (or a similar indicator), select the reader
On the screen with information about the selected device, select Update
Keep the TicketSpice Box Office 2.0 app open and do not switch to another app until the update has finished
What should I use to charge my NYC1 card reader?
What should I use to charge my NYC1 card reader?
To charge your NYC1 card reader, always use the USB-C cable supplied by TicketSpice and a 5V DC, 1A charger to recharge the battery. You must use a 5V DC, 1A charger to recharge the battery. Other power adaptors will not work and will cause damage to the device.
How do I find my reader's serial number?
How do I find my reader's serial number?
You can locate your reader’s serial number by turning the device over and looking for the SN number printed on the back.
How do I view my connected device?
How do I view my connected device?
From the Box Office App, tap the hamburger icon in the top left corner
Tap Beta Card Readers
Tap the information icon next to the Webconnex Payments reader
Tap the connected reader to view more details
View your connected reader's serial number
Why am I seeing the error: "Payment Failed: Device Passcode was removed, offline data may have been lost. Please set a passcode and try again"?
Why am I seeing the error: "Payment Failed: Device Passcode was removed, offline data may have been lost. Please set a passcode and try again"?
You are seeing this error because the iOS device you are using does not have a passcode set. To use the NYC1 card readers, you must have a passcode enabled on the iOS device you’re using to process transactions. If your device does not have a passcode set, you will see the following error message when trying to process a payment: "Payment Failed: Device passcode was removed, offline data may have been lost. Please set a passcode and try again." If you receive this error, please enable a passcode on your iOS device and then try the payment again.
Where can I rent a NYC1 credit card reader?
Where can I rent a NYC1 credit card reader?
Click here to submit a rental request for NYC1 card readers.