The TicketSpice Box Office app lets you sell tickets and manage orders at your event. Before you begin selling, you’ll need to log in and start a session. This article walks you through logging in, ending your session when sales are complete, and logging out of the app.
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Log In to the Box Office App
Once you have created your Box Office app key, you can log into the Box Office App. If you haven't already, first download the app here.
Pro Tip: To use the Box Office app, you'll first want to create an app key for your TicketSpice event. Click here to learn how to do so.
Open the Box Office app on your iPad or iPhone
Enter a Device Name (this name is for internal and reporting purposes only. This name helps you identify different devices if you're using more than one)
Enter the Zip Code where you are using the Box Office
Enter the App Key (click here to learn how to find this key)
Tap Enter
Pro Tip: When entering your App Key, the Box Office app automatically adds dashes for your app key, so you don't need to add these when typing your app key.
Enter the cashier's name who is supervising the Box Office device. This is used for tracking later
If you are using a Staff Operated app key, enter your starting cash
Tap Starting Cash, and enter your event's starting cash
If you enabled denomination breakout in your app key, enter the quantity for each cash denomination
Tap Start Session
Pro Tip: When you use a Self Check-Out (Supervised) app key, you won’t see the option to enter starting cash because self-checkout only accepts credit card payments.
Note: If you’re using a Staff Operated app key and only accepting card payments, enter 0 as your starting cash amount.
End Session and Log Out
To end your session and/or log out, tap the hamburger icon in the top left corner
Select End Session from the dropdown
If you are using a Staff Operated app key, enter your ending cash
Tap Ending Cash, and enter your event's ending cash
If you enabled denomination breakout in your app key, enter the quantity for each cash denomination
Tap End Session
Note: If you are using a Self Check-Out (Supervised) app key, you must enter the app key password before ending the session. Click here to find this password
View a summary of your session, including the starting and end time for your session, the total sales, the starting and ending balance, a description of whether your session is out of balance, and your ticket sales
Tap New Session to start a new session for the same event and the same app key
Tap Log Out to log out
Pro Tip: If you are selling tickets on-site for a Reserved Seating page, the ticket formatting on the Summary page of the Box Office End Session screen may appear different than expected. For the best information on tickets sold, refer to your Reporting, which will display the correct information.
FAQs
Can TicketSpice end a session on our behalf?
Can TicketSpice end a session on our behalf?
No, a session can only be ended on the device that has the session open. TicketSpice cannot end a session remotely.
Can I download the Box Office App on a Mac?
Can I download the Box Office App on a Mac?
No, the Box Office App can only be used on an iPad or iPhone. The Box Office App is not compatible with Macs.