You'll need three things to get started:
An iPad (or iPhone) with the Box Office app installed
A reliable wifi connection
A Magtek credit card swiper (purchased through TicketSpice)
Here is how to connect the Magtek swiper to the Box Office app:
Plug the Magtek swiper into your iPad using the lightning port
Open the TicketSpice Box Office app
Tap on the three bars in the upper left hand corner
Tap on Settings
The iPad should automatically detect that the Magtek swiper is connected and should display with a green checkmark
That's it! Easy as pie! 🥧 Happy scanning!
NOTE: If you plan to use Magtek swipers, you'll need to rent or purchase them through TicketSpice, as they are custom encrypted to work specifically with our software. Magtek devices purchased elsewhere will not be compatible.
If you are interested in renting Magtek swipers from TicketSpice, click here.
FAQs
Do extension dongles work wih Magtek credit card readers?
Do extension dongles work wih Magtek credit card readers?
Typically, extension dongles do not work with Magtek credit card swipers.
Where can I rent or purchase a Magtek credit card swiper?
Where can I rent or purchase a Magtek credit card swiper?
The only Magtek credit card swipers that are compatible with TicketSpice are ones that are rented or purchased through TicketSpice directly. This is due to them needing to be specially encoded in order to work.
Can i use a Magtek credit card swiper with a device that has a USB-C plug?
Can i use a Magtek credit card swiper with a device that has a USB-C plug?
At this time, all of our Magtek credit card readers are only compatible with lingtning ports, not USB-C.
Can I use tap to pay with Magtek card swipers?
Can I use tap to pay with Magtek card swipers?
No, Magtek card swipers are not compatible with tap to pay.
My attendee's credit card isn't processing. We are using a Magtek swiper. What should I do?
My attendee's credit card isn't processing. We are using a Magtek swiper. What should I do?
If your credit card transactions aren't processing, we recommend checking that your Magtek swiper is fully connected into the lightning port, and re-processing the transaction.
Why isn't the Box Office recognizing the Magtek swiper when I insert it into my iPad?
Why isn't the Box Office recognizing the Magtek swiper when I insert it into my iPad?
A common reason the Box Office app doesn’t recognize your Magtek swiper is that the swiper isn’t fully inserted. In some cases, an iPad or iPhone case can prevent the swiper from connecting completely. If the Box Office app isn't recognizing your Magtek swiper, we recommend removing the case and reinserting the Magtek swiper.