In addition to selling tickets online, TicketSpice gives you the flexibility to allow attendees to purchase tickets, merchandise, and memberships on-site using the Box Office app. The Box Office has a self-checkout mode designed for your attendees to seamlessly purchase tickets or check in on their own, making it easy to accommodate walk-up attendees or last-minute sales.
Pro Tip: This article covers setting up a self-checkout Box Office experience. You can also use staff operated mode to let your staff purchase tickets on behalf of attendees. Learn more about the Box Office modes to see which option fits your needs.
Note: The TicketSpice Box Office app is compatible with iPhones and iPads running on iOS 18.6 or higher.
The TicketSpice Box Office app is not available on Android devices.
Box Office Pricing
Box Office fees vary based on the order type and payment method.
Credit Card Orders (with at least one ticket): $0.49/ticket
Credit Card Orders (merchandise-only or donation-only): No fee
Cash Orders: No fee
NOTE: If you later log into your TicketSpice account and manually add a ticket to an existing Box Office order, you will be charged $0.99 per ticket you add.
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Create and Complete an Order (Standard, Series of Event, and Date-Based Pages)
Attendees can quickly create and complete Box Office orders for Standard, Series of Events, and Date-Based pages. The Box Office app syncs in real time with your online ticketing page, so all Box Office sales count toward your inventory and capacity limits. This ensures you won’t oversell tickets or merchandise for your event.
Navigate the Box Office App
Pro Tip: The initial screen attendees see on the Box Office will vary depending on your page type.
For Standard pages, the Box Office will immediately display your available ticket levels, merchandise, donations, and memberships
For Date-Based pages, the Box Office will initially show a calendar with your available ticket sale dates and time slots (if applicable). Attendees first select the date and time slot (if applicable) to see all ticket levels, merchandise, donations, and memberships available for that date and time
For Series of Events pages, the Box Office will initially show a dropdown with your available events. Attendees first select their desired event to see all ticket levels, merchandise, donations, and memberships available for that event
Log in to the Box Office App. Click here to learn how to log in
Attendees will initially see a Welcome screen, and can tap Purchase to start a new session. From there, they can select the correct date or event (if required) and see tiles for all ticket levels, merchandise options, donation fields, and membership fields.
Pro Tip: When you enable self check-in for online purchases in your app key, a Check In option also appears on the Box Office welcome screen. Click here to learn how to set up attendee self check-in.
Note: Once an attendee has started an order, they can use the menu bar at the top of the screen to filter and view your ticket levels, merchandise, donations, or memberships.
The menu bar labels in the Box Office are fixed and cannot be customized. They do not reflect the names you assign to your fields. For example, even if you rename your merchandise field to “Add-On Experiences,” it will still appear under “Merchandise” in the Box Office menu bar.
Each tile includes the following elements:
A unique color
The name of the ticket level, merchandise option, donation field, or membership field
The inventory status (if you have limited inventory on the ticket level or merchandise item)
The ticket level or merchandise description (if added)
Note: The tile colors are automatically assigned and cannot be customized.
Warning: Ticket level descriptions should use only basic HTML. Avoid using divs or images, as these will not display correctly in the Box Office app.
Add Items to an Order and View the Order
Pro Tip: In the Box Office, attendees can process a merchandise-only or donation-only order on Standard, Series of Events, and Date-Based pages. To do this, attendees select the merchandise or donations option they want to add and complete the order. You can still print receipts for these merchandise-only and donation-only orders. There is no Box Office fee for merchandise-only or donation-only orders.
Note: Merchandise-only or donation-only orders cannot be edited in your TicketSpice account unless at least one ticket is added to the order.
Tap a tile to add an item to an order
If the item has a single price point, no variants, no required information for each ticket, and no independent date or time slot requirements, the item is added instantly
If the item has multiple price points, variants, required questions for each attendee, or independent date and/or time slot requirements, a pop-up will appear. Enter the relevant information, and tap Continue
Adjust the quantity for this item, if desired
Use the - / + icons next to the item to increase or decrease the quantity for merchandise and any tickets that don't require information for each ticket or have independent date or time slot requirements
Tap Edit to add tickets, remove tickets, or update details for tickets that require information for each ticket or have independent date or time slot requirements
Pro Tip: In addition to using the + / – controls, you can also click directly on the item's quantity number to adjust it. This opens a pop-up where you can enter the exact amount you’d like to add to your order.
Note: When adding tickets to an order, the Box Office gives your attendees more flexibility than your online ticketing page.
The Box Office does not limit the total number of tickets that can be purchased across multiple ticket levels in a single order when using a self-service app key. This allows your attendees to purchase as many tickets as they want on-site
If you’ve set selection limits for a specific ticket level, the Box Office will only enforce the maximum quantity of tickets that can be selected for that ticket level. It does not enforce minimum quantities or specific quantity increments. For example, if your online page only allows quantities of 2, 4, or 6 for a specific ticket level, the Box Office will allow attendees to select any number of tickets up to 6
After adding at least one item, the order summary displays each item’s name, price, quantity, and the total order cost
On an iPad, the order summary appears in the Current Order column on the right-hand side
On an iPhone, tap the cart icon in the upper right-hand corner or tap View Order to open the order summary
Pro Tip: If an attendee begins a session but the iPad is idle for 1 minute, a prompt will appear asking, “Are you still there?” The attendee can tap “I’m Here!” to continue or choose to end their session. If no action is taken within 30 seconds, the session will automatically end.
Note: To remove all items from the order while staying in the current session, attendees can click the trash can icon in the top right corner of the order summary and select Clear Order.
If they no longer wish to continue, they can choose End Session to exit and close their session entirely.
Complete the Order
Pro Tip: To accept credit card transactions on the Box Office self-checkout mode, you must set up a card reader or swiper. On TicketSpice, you can use our NYC1 card readers, Magtek card swipers, or Square.
Tap Checkout
Tap Credit Card as the payment method
Use the card swiper to complete payment
Once the payment is accepted, enter a name and email address to send a confirmation email, or tap Skip to continue without sending one
Select Send Tickets Via Text to send the tickets in a text message
Tap Send Confirmation via Email if you didn’t originally add an email on the order but would like to add it. This allows attendees to receive the confirmation email and ensures they’re saved as a contact in TicketSpice
Tap I'm Finished to complete the order
Pro Tip: By default, collecting an email address is optional for Box Office orders. Keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
In some cases, the cardholder’s name will automatically populate in the confirmation name field. This depends on the issuing bank, so not all cards will provide this information. If the name is auto-filled and the attendee skips entering an email, the name will still be captured and saved to the order.
Note: Attendees who purchase tickets through the self-checkout mode are not automatically checked in.
Create and Complete an Order (Reserved Seating Pages)
Once you’ve logged in to the Box Office, attendees can easily create and complete in-person orders. The inventory in the Box Office app updates in real time with your online ticketing page, so you won't sell the same ticket twice or oversell your event.
Navigate the Box Office App
Attendees will initially see a Welcome screen, and can tap Start to start a new session. From there, they can see your event's venue map, and filter seats by price, show accessible seats, automatically select the best available seats, and enter a seat code.
Pro Tip: To navigate the venue map, attendees can drag their finger to move around the venue.
Use standard gestures to zoom. Pinch to zoom out of the venue, and spread two fingers to zoom in to your venue.
Select Seats and Finalize the Order
Note: On Reserved Seating pages, attendees must select at least one seat to submit an order. Merchandise-only or donation-only orders are not supported on Reserved Seating pages.
Tap a section where you want to select seats
Tap View Section
From that screen, tap the seat you want to add
Tap Add to Order
Note: Once attendees select a seat, they have 10 minutes to finalize the order.
Tap View Order to view the full order
Tap Checkout in the bottom right corner when you have selected all of the seats for this order
Add any additional options to the order, including merchandise, a coupon code, or a donation
Complete the Order
Pro Tip: To accept credit card transactions on the Box Office self-checkout mode, you must set up a card reader or swiper. On TicketSpice, you can use our NYC1 card readers, Magtek card swipers, or Square.
Tap Card as the payment method
Use your card swiper, or input the credit card details manually
Select Complete Payment
Once the payment is accepted, enter a name and email address to send a confirmation email, or tap Skip to continue without sending one
Tap I'm Finished to complete the order
Pro Tip: By default, collecting an email address is optional for Box Office orders. However, keep in mind that buyers will only receive an order confirmation and be added as a contact in TicketSpice if an email address is collected.
FAQs
Why can't I see the correct ticket levels in the Box Office App?
Why can't I see the correct ticket levels in the Box Office App?
A common reason why you might not be able to see your ticket levels is that these ticket levels are set to Online Only in your TicketSpice page. Here is how to confirm that your ticket levels are available on the Box Office app.
From the Pages screen, click the pencil icon on the page that you want to edit
Scroll to the ticket block
Click Edit Ticket Information directly above the ticket block
Scroll to your ticket levels, and open your ticket level(s) to see more information
Set the Visibility field to Everywhere or Box Office Only.
Everywhere will show this ticket level on your online ticketing page and on the Box Office App
Box Office Only will only show this ticket level on the Box Office, not on your online page
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Does the Box Office app update with my inventory?
Does the Box Office app update with my inventory?
Yes, the Box Office app updates the inventory for your event with your online ticketing page in real time, ensuring you don't oversell at your event.
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
How do I rent or purchase NYC1 card readers or Magtek swipers from TicketSpice?
You can either rent or purchase NYC1 card readers or Magtek swipers from TicketSpice. You must rent or purchase these card readers and swipers directly from TicketSpice, as these readers and swipers are specifically designed to work with TicketSpice's Box Office App.
To request to rent card readers or swipers from TicketSpice, click here.
You can also purchase compatible readers or swiper from TicketSpice here.
Pro Tip: Rental reader or swiper requests should be submitted at least one month before your event. Our shipping business hours are 9 am-5 pm PST, Monday through Friday. We recommend submitting the rental form as early as possible so readers or swipers can be reserved for your event date.
When renting a reader or swiper, please note that you must pay for shipping, which varies in price depending on the number of readers or swipers being rented. For international shipping, we'll provide a quote and charge your card for the additional cost.
Once someone completes a purchase through the Box Office App, does TicketSpice automatically scan in their tickets?
Once someone completes a purchase through the Box Office App, does TicketSpice automatically scan in their tickets?
No, the Box Office App doesn't automatically scan in attendee's tickets after the purchase is completed.
Why aren't my payments processing on the Box Office app?
Why aren't my payments processing on the Box Office app?
If payments aren't going through, click here for troubleshooting steps.
If I complete a Box Office order and the ticket buyer added an email address, when will the buyer receive their confirmation email with their tickets?
If I complete a Box Office order and the ticket buyer added an email address, when will the buyer receive their confirmation email with their tickets?
If a ticket buyer enters an email on the Box Office app, they will receive an email containing the tickets within 5-10 seconds of the order being submitted.
Please note that delays can happen when the WiFi or phone connection is weak. If your attendee hasn't received their confirmation email after a minute, we recommend asking the attendee to check their spam folder, and search for the sending email "noreply@ticketspice.com."
If I just made edits to my TicketSpice page, why don't I see these changes in my Box Office App?
If I just made edits to my TicketSpice page, why don't I see these changes in my Box Office App?
If you've made edits to your TicketSpice page but don't see them in your Box Office app, we recommend logging out of the Box Office App completely, and manually re-entering your app key. After logging back in, your changes should appear.
Note: If you end your current session, and start a new session without re-entering your Box Office App Key, you won't see the new changes.
The Box Office App Key must be manually re-entered for updates to appear.
Can I add multiple memberships in one Box Office order?
Can I add multiple memberships in one Box Office order?
No, you can only add one membership per order in the Box Office. If someone wants to purchase multiple memberships, we recommend processing a unique order for each membership they want to buy.
On date-based pages, does Box Office enforce the sales cutoff and calendar date ranges that I set on my online ticketing page?
On date-based pages, does Box Office enforce the sales cutoff and calendar date ranges that I set on my online ticketing page?
In self-checkout mode, the Box Office app enforces the sales cutoff times set on your online ticketing page. Once a cutoff is reached, attendees can no longer purchase tickets for that date or time.
However, the Box Office app does not enforce calendar date ranges in self-checkout mode. Any available ticket dates in the future will be visible within the Box Office app.
Will my actions work on the Box Office App?
Will my actions work on the Box Office App?
Generally, actions work on the Box Office App. Actions to change the price, dynamically adjust the capacity of a ticket level, show and hide specific fields, set a value, select a specific option, and dynamically require and not require certain fields work on the Box Office App.
Are waivers compatible with the Box Office app?
Are waivers compatible with the Box Office app?
Yes, waivers are supported in the Box Office app. If a ticket level includes a waiver, attendees will be prompted on the confirmation page to complete this waiver on the Box Office device or a personal phone.
Attendees will be directed to connect with your staff to check in. The Scanning App will only successfully scan attendees who have completed the waiver.
Are terms fields compatible with the Box Office app?
Are terms fields compatible with the Box Office app?
No, the Terms field is not supported in the Box Office app. It will not appear or function whether added to a ticket level or to the order section below the ticket block.
Is the Dynamic Options field compatible with the Box Office page?
Is the Dynamic Options field compatible with the Box Office page?
Right now, the Dynamic Options field is not compatible with the Box Office. We recommend using a Multiple Choice field or another field type when selling tickets on the Box Office.
Can I use a Donation ticket level on the Box Office app?
Can I use a Donation ticket level on the Box Office app?
No, donation ticket levels are not supported in the Box Office app. To collect donations, we recommend adding an optional Donations field to your ticketing page. You can then use the Box Office app to submit a donation-only order for attendees who want to donate.
Where do I find the password I need to manage orders, access settings, or end the session?
Where do I find the password I need to manage orders, access settings, or end the session?
Click here to learn how to find the password to manage your orders, access settings, or end the session.
Can attendees redeem vouchers in the Box Office App?
Can attendees redeem vouchers in the Box Office App?
No. Vouchers are not compatible with the Box Office App. If your attendee needs to redeem a voucher, we recommend completing this purchase through your online ticketing page instead.
How do I log out of the Box Office app?
How do I log out of the Box Office app?
Click here to learn how to end your session and log out of the Box Office app.