In TicketSpice, you can pre-set the exact dates and times for your ticketing page to automatically open and close, ensuring that attendees can only sign up for your event during specified windows. This feature streamlines the ticketing process and helps you define exactly when you want to accept orders.

Pro Tip: If the registration open and close dates are left blank, your page will remain open.

Automatically Open Your Ticketing Page

Users can add a specific date and time to open the event page, allowing you to market and promote your event, but limit people from purchasing tickets for your event until a date and time of your choosing. Here is how to set up this option.

NOTE: If someone is on your page when it opens, that person will automatically see the live page when the set date and time arrive.

From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown

Scroll to the Registration Dates section
Under the Registration Open Date tab, enter the date you'd like to open ticketing
Enter the time at which you would like your page to open
Enter a custom message you'd like to display prior to the page opening (optional)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Pro Tip: Users can change the event page open date and time by clicking into the date and time field and adding the date or time. Users can also remove the event page open or close date by clicking Clear in the top right corner of the field.

If attendees go to your event page before the page has opened, your page will display the logo of your page, the custom message you entered, a countdown, and an option to be notified when it's live
Users can enter their email to be notified when the page goes live. If an interested ticket buyer enters their email address to be notified, they will see the message "Thank you! You will be notified as soon as it is open." Click here to learn more about this email notification

Pre-Event Subscriber Email Notification

When you schedule your ticketing page to open automatically at a future date, attendees who visit the page before it goes live will have the option to enter their email address to be notified when registration opens.

Note: The option for visitors to enter their email to be notified when your page opens is automatically built into the pre-launch page.

If you schedule your ticketing page to open on a future date, this email notification signup will appear automatically. At this time, it cannot be removed.

How The Pre-Event Subscriber Email Works

Before your page opens, visitors will see a notification signup option
If someone enters their email address, they will see the message: “Thank you! You will be notified as soon as it is open.”
Once your event page goes live, TicketSpice automatically sends an email notification to everyone who signed up

About the Pre-Event Subscriber Email

The pre-event subscriber email cannot be customized. It is automatically sent by TicketSpice and includes the following information:

Subject Line: Registration is Now Open
From Name: The “From Name” set in your confirmation email settings. This name is used even if confirmation emails are turned off. Click here to learn how to update these settings
Reply-To Email: The “Reply-To Email” set in your confirmation email settings. This email is used even if confirmation emails are turned off. Click here to learn how to update these settings
Body Text: "You requested to be notified when registration opens for [YOUR PAGE NAME]. Registration is now open! You can visit the registration page here: [yourpageurl.com]"

Download a List of Your Pre-Event Subscribers

Yes, you can view a list of pre-event subscribers by going to the Analytics page. Here is how to do so:

From the Pages screen, click the graph icon under the correct page
Under the Tickets tab, go to the Pre-Event Subscribers line
Click the number to download a list of all of the pre-event subscribers

Automatically Close Your Ticketing Page

In TicketSpice, you can schedule your page to automatically close at a specific date and time. When five minutes or less remain, attendees will see a countdown clock at the top of the page, showing when the online ticket window will close.

NOTE: Once the closing date and time are reached, no future orders will be accepted. If a ticket buyer is still filling out the form when the page closes, they will be unable to submit their order.

From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown

Scroll to the Registration Dates section
Under the Registration Close Date tab, enter the date you'd like to close ticketing
Enter the time at which you would like your page to close
Enter a custom message you'd like to display after your event page closes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Pro Tip: Users can change the event page's close date and time by clicking into the date and time field and adding the new time. Users can also remove the event page's close date by clicking Clear in the top right corner of the field.

If attendees go to your ticketing page after the page has closed, your page will display the logo of your page, a message stating that online sales have closed, and the custom message you entered

Change Your Event Start and End Date

Users can update the event start and end date of your event later if desired.

From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown

Scroll to the Event section
Under the Event Start Date or Event End Date tabs, enter or update your event start or end date
Add the time of your event (by default, the time is 12AM)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

FAQs

How do I adjust the time zone of my page?

Users can adjust the time zone of their page under the Basic Setup page. Here is how to update your time zone:

From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Basic Setup from the dropdown
In the Time Zone box, update the time zone

Pro Tip: By default, TicketSpice pages on your account are set to the time zone specified in your account's Organization Details. Here is how to update the time zone in your TicketSpice account.

From the Pages screen, hover over the Gear icon
Select Organization Details
Click Edit Settings
In the Time Zone field, update the time zone as desired
Click Save

Can I find a list of all of the emails that wanted to be notified when my page goes live?

Yes, users can view a list of all emails that opted in to receive a notification when your event page goes live by going to the Analytics. Here is how to do so:

From the Pages screen, click the graph icon under the correct page
Under the Tickets tab, go to the Pre-Event Subscribers line
Click the number to download a list of all of the pre-event subscribers

Can I use the Preview mode to test my page if it's scheduled to open in the future or if the page has closed?

Yes, the Preview mode will display your page even if your ticketing page is scheduled to open in the future or has already closed. This allows you to make changes and review how the page will appear, even when the page isn't accessible to the general public.

When my event start date has passed, can I send Scheduled Reminder Emails?

Reminder Emails are available before the event. Once your event start date has passed, Reminder Emails can no longer be sent, even if you move the event start date out further. Once your event date has passed, we recommend using our Email Center feature to send emails to your attendees.

If I close my ticketing page, can I manually add orders on the back end?

Currently, orders cannot be added manually once a ticketing page is closed. If you want to limit who can sign up while still allowing manual orders on the back end, we recommend password protecting your page instead of setting a registration close date. Click here to learn how to password protect your page.

Can I adjust my registration open date and registration close dates after publishing my page?

Yes! You can update your registration open and close dates at any time, even after your page is published. Click here to learn how to edit your registration open date, and click here to learn how to edit your registration close date.

Can I adjust the header text that says, "Sorry, Online Registration is Closed?"

No. The header text that appears after your page is closed is currently hard-coded and can’t be customized. However, you can add a custom message below this header to share additional details. Click here to learn how.

How do I prevent accidental ticket sales on outdated pages?

To prevent attendees from purchasing tickets on an old event page, we recommend setting a Registration Close Date. This stops ticket sales after the date you choose. Click here to learn how to do this.

What ticketing link is sent to pre-event subscribers when my page opens?

TicketSpice sends pre-event subscribers a link to your main published ticketing page. This email always directs subscribers to the primary ticketing page URL.

Note: If you are using the Tracking Link feature, the notification email sent to pre-event subscribers will not include the tracking link URL. This notification email will direct attendees to your main page URL.

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