In TicketSpice, you can send ticket buyers and/or attendees confirmation emails after they buy tickets for your event. Use this feature to give ticket buyers their tickets and order information via email and highlight important information about your event. You can also use our BCC feature to receive a confirmation email each time someone purchases tickets for your event.
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Customize the Confirmation Email
When you enable the confirmation emails, our system will automatically send a confirmation email to the ticket buyer after they complete their order.
Pro Tip: If you would like to send out a unique confirmation confirmation email to each of your ticket levels, you can do so by utilizing our Dynamic Emails feature. To learn more about how to use this feature, click here.
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Confirmation
Toggle the Send a confirmation email button to yes
Customize the Confirmation Email as you would like
Subject line: the first line of the email that your attendees see
From name: the from name that your attendees see
Reply to email: the email that will receive any replies that your attendees send in response to the email
BCC email: an email that receives a copy of the confirmation email (optional)
Select the Copy Confirmation Page to Email checkbox if you would like to copy all information in the confirmation page to the confirmation email
If you would like to create a custom message, use the text field to customize the message, font, and other elements as desired
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: By turning on BCC Emails, the email(s) added to the BCC field will receive a copy of the confirmation email every time an attendee signs up for your event. This feature is particularly useful for administrators who want to keep track of orders without manual effort, as it sends an automatic notification for each order that is processed.
You can add multiple emails to receive these email notifications by separating each email by a comma.
Note: The ##registrants code automatically populates a summary of any attendee information into the confirmation email. This field will show the attendee(s) any information they selected upon purchasing tickets for your event. The ##billing code automatically populates a summary of any billing information that was entered on the order into the confirmation email.
Pro Tip: If your ticket levels do not require an email for each attendee, our system will send the confirmation email to the billing email entered on the order.
If your ticket levels require an email for each attendee, our system will send a confirmation email to each ticket holder with their individual ticket. The system will also send an email to the billing email entered on the order with all of the tickets.
FAQs
What is the purpose of the ##registrants and ##billing tags in the confirmation email?
What is the purpose of the ##registrants and ##billing tags in the confirmation email?
The ##registrants and ##billing tags will automatically pull in a summary of the order and the billing (receipt) details to the confirmation email. They can be removed if you would prefer. If you would like to test how the confirmation email looks, we recommend utilizing the preview mode (using your real email) to create a test ticket order. Click here to learn how to use the preview mode.
Can I send a unique confirmation email to each of my ticket levels?
Can I send a unique confirmation email to each of my ticket levels?
Yes, you can send out a unique confirmation confirmation email to each of your ticket levels by utilizing our Dynamic Emails feature. To learn more about how to use this feature, click here.
Can I add the ticket buyer's name to the confirmation email?
Can I add the ticket buyer's name to the confirmation email?
Yes! Users can automatically populate the ticket buyer's first and last name entered in the billing section in the confirmation email with the tags #firstname #lastname.
If your ticket levels require names and emails for each attendee, our system will insert the ticket buyer's name, not the attendee's name, in all confirmation emails sent to your attendees.
Can I add the current date to the confirmation emails?
Can I add the current date to the confirmation emails?
Right now, the current date cannot be populated to confirmation emails.
What is the Different Between the Reply To Email and the BCC Email?
What is the Different Between the Reply To Email and the BCC Email?
If an attendee replies to their confirmation, their response will go to the email address listed in the Reply To email field.
Any email addresses listed in the BCC Email field will receive a copy of the confirmation each time your attendee receives a confirmation email for your event. The attendees will not see or reply to the BCC email — any BCC emails are simply Blind Carbon Copied on attendee confirmation emails. This is an optional field, and users can add multiple BCC emails if desired.
How can I test how the confirmation email looks?
How can I test how the confirmation email looks?
We recommend using the Preview mode to test how your confirmation email will appear to your attendees. To test using the preview mode, click the Preview button in the top right corner of your TicketSpice Edit page.
The Preview mode launches a test page in a new tab, and doesn't store any data or process any real transactions. For this reason, it is a great way to test the visual experience of your page.
What emails receive a confirmation email?
What emails receive a confirmation email?
If your ticket levels do not require an email address for each attendee, TicketSpice will:
Send the confirmation email only to the billing email entered on the order. The billing contact will receive all tickets and all confirmation details for the order.
If your ticket levels require an email address for each attendee, TicketSpice will:
Send a confirmation email to the billing email entered on the order. The billing contact will receive all tickets for the order along with the full confirmation information
Send an individual confirmation email to each ticket holder, including their ticket and any individual ticket details
What email is used as the default Reply-To email on my confirmation emails?
What email is used as the default Reply-To email on my confirmation emails?
The organization email configured for your account is added as the default Reply-To email address on confirmation emails. You can update the Reply-To email for individual confirmation emails at any time. If you want to change the default Reply-To email, update your organization's email address instead.
Here's how to update your organization email address:
Hover your mouse over the Gear icon in the upper-right-hand corner of your account
Select Organization Details from the dropdown menu
Click the Edit Settings button
Edit the email in the Email field
Click the Save button
How can I help prevent confirmation emails from going to a ticket buyer's spam folder?
How can I help prevent confirmation emails from going to a ticket buyer's spam folder?
While no email provider can guarantee inbox placement, you can improve deliverability by following these best practices:
Keep your subject line simple. Avoid using emojis, excessive punctuation (such as multiple exclamation points), or all capital letters, as these can increase the likelihood of emails being filtered as spam
Keep the email content clean and concise. Avoid excessive use of bold text, colored fonts, large images, or multiple links, which can trigger spam filters
Include your event or organization name. Make it clear who the email is from. This helps recipients recognize the message and may encourage them to trust it
Ask attendees to check their spam or junk folder. If they find the confirmation email there, they can mark it as Not Spam or add your sending address to their contacts to help ensure future emails are delivered to their inbox
Note: Inbox placement is ultimately determined by the recipient's email provider and account settings. Even when you follow email deliverability best practices, factors such as the recipient's spam filters, personal email settings, and previous interactions with your emails can affect where your message is delivered. If a recipient reports that your emails are going to spam, ask them to add your sending address to their contacts or safe sender list. Personal spam reports or blocks applied by the recipient can't be reversed from your side.
Why am I seeing the error "Page Save Error: Form: Settings Size Limit is 65535"?
Why am I seeing the error "Page Save Error: Form: Settings Size Limit is 65535"?
This error means the combined content of your confirmation page and confirmation emails has exceeded the maximum size limit of 64 KB (65,535 bytes).
The 64 KB limit applies to all of the following:
Confirmation page
Confirmation email
Reminder emails
Winback emails
If the total content across these areas exceeds the limit, you'll see an error message when you try to save your changes. To resolve the error, reduce the amount of content by removing unnecessary text, HTML, images, or formatting until the total size is below the 64 KB limit.
Note: Copying and pasting content from another application can introduce hidden HTML and formatting that increases the size of your confirmation content. If you're copying text from another platform, we recommend running it through an HTML stripper or pasting it as plain text before adding this text to TicketSpice. This can help reduce the overall content size and prevent size limit errors.