Creating a Reminder Email allows you to send an email to all your attendees leading up to the event. This email can include a custom message with any additional information you may want to provide along with their confirmation details. You can set the date and time you'd like for this email to send, which allows confirmations to be at the top of your attendee's inboxes for easy access when arriving to your event.
Reminder Email Pricing
Reminder Emails are included with TicketSpice at no additional cost. There is no fee to send Reminder Emails.
Reminder Emails can only be used before your event. If you'd like to send an email after your event, you'll want to use our Email Center.
Note: Reminder emails are available only for Standard, Date-Based, and Reserved Seating pages. They are not supported for Series of Events pages.
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Getting Started
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Reminder Emails
Click the Create Reminder Email button
Give your Reminder Email a Name (this is for internal use only)
Click Continue
Write Your Reminder Email
Set the Subject Line of the reminder email
Enter the From Name - This text will be who the email is showing it is coming from
Enter the Reply-to email - This email address will receive any responses if attendees reply to the email
Create the Message - The message field is used to customize your email message
Click Review and Schedule to see a sample of your email
Pro Tip: You can automatically include the recipient’s first name, last name, or full name in your email subject or body. Click here to learn more about using variables in your emails.
Review and Schedule the Reminder Email
The process for reviewing and scheduling a reminder email varies slightly depending on whether you're using a Standard page, Reserved Seating, or a Date-Based page. Here's how to review and schedule reminder emails for different page types.
Pro Tip: Reminder emails automatically add the attendee's order information and ticket information at the bottom of the reminder email.
Note: If your ticket levels do not require an email for each attendee, our system will send the reminder email to the billing email entered on the order.
If your ticket levels require an email for each attendee, our system will send a reminder email to each ticket holder with their individual ticket. The system will also send an email to the billing email entered on the order with all of the tickets.
Standard or Reserved Seating Page Types
Review the email content and details
Select Relative to the date/time to send the email relative to the start time of your event, or select Custom date/time to send the email at a custom time that you set
Click Schedule Reminder Email
Note: Users can only use the Reminder Emails feature to send emails to their attendees before the start of the event. If you would like to send an email to attendees after the event, we recommend using our Email Center feature.
Date-Based Page Type
Review the email content and details
Select how many minutes or hours before the attendee's time slot you would like for this email to send
Click Schedule Reminder Email
Note: Users can only use the Reminder Emails feature to send emails to their attendees before the start of the event. If you would like to send an email to attendees after the event, we recommend using our Email Center feature.
Add a Recipient's First Name, Last Name, or Full Name to the Email
You can personalize your reminder emails by dynamically inserting a recipient’s first name, last name, or full name using email variables. This allows each email to feel more direct and engaging. TicketSpice also gives you the option to add custom fallback text in case a recipient does not have a name associated with their email. This ensures your message reads naturally for all recipients.
When writing your email, click the {·} icon located to the right of the subject line or in the message field's menu bar
Select the variable you want to add to your email. You can add the first name, last name, or full name to the email
Add fallback (default) text that will appear if the recipient does not have a name associated with their email. To do this, enter the text you want to appear inside the quotation marks in the
default: "there"field. If left unmodified, the text "there" will be inserted when a recipient does not have a name on file
Pro Tip: When scheduling your Reminder Email, you can use the Variable Preview options to see how your message will appear. This feature can be used to preview how your email will look when a name variable is added.
Click Raw to preview how the underlying email content appears. This view shows the raw text for the variable and does not reflect how the email will look to recipients
Click Sample to preview how the email appears when a contact has a name. If your message includes a variable, this option inserts a sample name into the email
Click Fallback to preview how the email appears when no name is available. This option shows the default text you added for the variable
Note: In TicketSpice, each unique email address creates a single contact record. The first name entered for that email address when purchasing tickets (either on a ticket or in the billing information) is saved to the contact record. If a different name is entered later using the same email address, the original saved name is retained.
The Name Variable displays the name saved to the recipient's contact record, not necessarily the name entered on the specific order or ticket. If no name is saved for the contact, the variable will be blank and your fallback text will appear instead.
Edit, View, Stop, Delete Reminder Emails
From the Pages screen, click the pencil icon on the page you want to edit
Go to the Emails tab, and select Reminder Emails
Find the Reminder Email you would like to manage, and click any of the following icons (see the section below to confirm the available actions on each status)
The pencil icon allows you to edit the email
The eye icon allows you to view the email
The stop icon allows you to stop the email
The trash can icon allows you to delete the email
Reminder Email Statuses
Scheduled - This means the Reminder Email has been scheduled but has not yet started sending.
Scheduled messages can be deleted, viewed or edited
Active - Once a Reminder Email is ready to begin sending, it will be set as Active. The email will begin to send to attendees who meet the delivery criteria, at which time the Recipient Count will begin increasing as the message sends
Once a Reminder Email is Active, it can no longer be deleted, but it can be stopped or viewed. When Active, the email content can be edited, but the delivery date and time cannot be.
Stopped - This means that the reminder email has been stopped from sending.
Once you stop a Reminder Email, the email cannot be restarted. It then can only be viewed.
Completed - A Reminder Email will receive a status of Completed when the email has finished sending.
Sample Reminder Email
FAQs
Can I test out reminder emails?
Can I test out reminder emails?
Right now, reminder emails can't be tested.
Can I send an email to my attendees once my event is over?
Can I send an email to my attendees once my event is over?
Reminder Emails are available before the event. Once your event date has passed, Reminder Emails can no longer be sent, even if you move the event date out further. Once your event date has passed, we recommend using our Email Center feature to send emails to your attendees.
Can I copy a Reminder Email?
Can I copy a Reminder Email?
Right now, users cannot copy a Reminder Email. We recommend creating a new Reminder Email from scratch. You could always copy and paste the previous email's content into a new reminder.
When writing my custom message for my Reminder Email, do I need to include the ##registrants and ##billing tags?
When writing my custom message for my Reminder Email, do I need to include the ##registrants and ##billing tags?
No, you will not need to add ##registrants or ##billing tags into the Reminder Email. TicketSpice automatically includes the associated order and billing details into Reminder Emails.
Can I schedule multiple Reminder Emails?
Can I schedule multiple Reminder Emails?
You bet! You can schedule multiple Reminder Emails by clicking the +Add Reminder button as long as you are scheduling them to send prior to your event start date.
How can I resend my tickets in bulk?
How can I resend my tickets in bulk?
To resend tickets to all attendees for your event, use the Reminder Emails feature. This feature allows you to send a new message while automatically including each attendee’s tickets and confirmation details at the bottom of the email.
What order statuses receive Reminder Emails?
What order statuses receive Reminder Emails?
Reminder Emails are sent for orders with the following statuses:
Completed
Pending Offline Payment
Pending Final Payment
Pending Transfer
Reminder Emails are not sent for orders with the following statuses:
Pre-Registered
Transferred
Canceled
Pending
Abandoned
Is there a fee for sending Reminder Emails?
Is there a fee for sending Reminder Emails?
No. Reminder Emails are included with TicketSpice at no additional cost. You can send Reminder Emails without paying any extra fees.