In this Help Article, you will learn how to connect a Boca Printer to a TicketSpice page.

Boca Printer Information

What You’ll Need

  • A Boca Lemur - S printer here (we are only compatible with this printer).

  • USB B Cord

  • Computer with USB port

  • Google Chrome Internet Browser (only compatible via Chrome)

  • Ticket Paper (see link above)

  • A TicketSpice Page (this is compatible with Reserved Seating and Box Office as well)

  • Complete the Beta Request Form to turn on Reserved Seating and BOCA printer in your account. Click here to do that.

Setup The Boca Printer

  • Follow the setup instructions via the Boca printer manual to set up and add your ticketing paper into the printer.

  • Turn on the printer and connect it to your computer using a USB B cord

  • Open up Google Chrome

  • Login to TicketSpice

  • Go to the Ticketing page that you want to print tickets for.

Setup in TicketSpice

Select Onsite and then select Onsite Printing:

Select Boca Ticket Printer

You'll need to start by Customizing your ticket. You will see six options to customize on your ticket:

  1. Title

  2. Name

  3. Line 1

  4. Line 2

  5. Line 3

  6. Barcode

Select the blue icons to customize the fields you are pulling from your event page.

You customize each line by hovering over the Blue Icon and then selecting the field you want on that line. You can add multiple fields to each line, simply select another field to that line. Here's an example of what it looks like:

Please Note: when you do this, the text might extend beyond the ticket. You’ll want to test it out to make sure it doesn’t do that so it’s legible for check-in.

Printing Glossary

This is a Glossary of all the fields you can add to your printed ticket.

Name

Code

Ticket ID

{hash}

Ticket Level

{label}

Amount

{amountString}

Currency Code

{currency}

Status

{statusString}

Sold Date

{dateCreated}

Date Completed

{dateCompleted}

Page Name

{formName}

Event Selection

{eventLabel}

Date Selection

{eventDate}

Timeslot Selection

{eventDate}

Reserved Seating Price Point

{pricePoint}

Entry Scans

{scanCount}

Total Scans

{totalScanCount}

First Scan Date

{dateFirstScanned}

Last Scan Date

{dateLastScanned}

Last Scan Device

{lastScannedDevice}

Billing Name (First Name)

{billingFirstName}

Billing Name (Last Name)

{billingLastName}

Billing Organization Name

{billingCompany}

Billing Address (Address 1)

{billingAddress.street1}

Billing Address (Address 2)

{billingAddress.street2}

Billing Address (City)

{billingAddress.city}

Billing Address (State/Province)

{billingAddress.state}

Billing Address (Country)

{billingAddress.country}

Billing Address (Postal Code)

{billingAddress.postalCode}

Billing Email Address

{registrationEmail}

Billing Email Optin

{registrationEmailOptIn}

Billing Phone Number

{billingPhone}

Order ID

{registrationId}

Order Number

{orderNumber}

Notes

{notes}

Metadata (key:value)

{metadata}

Originating Source

{sourceType}

Print Two Ways

There are two ways to use the Boca Printer in TicketSpice:

  1. Print from the Order Menu

  2. Print from the Page when an order is submitted or

Print Tickets From The Order Menu

Select Allow “Print” from Report Details Pages

Save and Publish Your Changes

Exit Out of the Page

Select Orders

Search the Name of the person you want to print

Find the Ticket You Want To Print and Select Details

Select Print

And voila, you've printed your Ticket!

Please Note: you will only be able to print tickets from the page where you’ve enabled the Boca Printer under the Onsite settings.

This is what it will look like if enabled:

And this is what it looks like if it’s not enabled:


Print From The Page When An Order is Submitted

You will customize the ticket as you did above.

Then select Launch Form with this Printer

Select Yes when the system asks you if want to connect the printer

Select Your Printer and Select Connect

Now anytime someone purchases a ticket from that page, a Ticket will print!

Sample Ticket


Check-In App

Our check-in app uses the Ticket ID to scan tickets. So you’ll want to use the Ticket ID as the Barcode data. Click here Here’s a fun Help Article on how to set up the app.

Reserved Seating

The info above can also be used on our Reserved Seating page. Here's how to build a Reserved Seating Venue here to get you started.

Testing Your Lemur Printer

Boca Systems, Inc. has documentation on how to test your Boca Printer.

WINDOWS

Click here for Boca's instructions to test on a Windows device. Allow connection via Ethernet/ Wi-Fi, Parallel, Serial, USB-HID interfaces, and print driver connection

MAC

Click here for Boca's instructions to test on a Mac device. Allows Ethernet/Wi-Fi, USB-HID interfaces or print driver connection.

iPad

Click here for Boca's instructions to test on an iPad. Allows Bluetooth and Ethernet/Wi-Fi interfaces connection.

Android

Click here for Boca's instructions to test on an Android. Allows Bluetooth, Ethernet/Wi-Fi and USB interface connection.


Printing from the Box Office App

The TicketSpice Boca printer integration does work for the TicketSpice box office app. Click here for more information on the Box Office App.

Bluetooth Connection: One of the key things about selling tickets from the Box Office app and then printing tickets from the Boca printer is the connection is through Bluetooth. That means 1 iPad will pair with 1 Boca Printer.

Tickets are not customizable. When printing from the box office app the Name of the event, seat information, name, and scalable QR code will be printed on the ticket. This information is not customizable like the Order Page print settings.


FAQ

Q: Can Tickespice connect to the Boca Printer connect to a LAN or WLAN?
A. Not at this time. The connection from TicketSpice was designed to be USB and Bluetooth.

Q: Can the Boca Printer connect to more than 1 device at a time when using TicketSpice?

A. Currently, it is a 1 printer to 1 device connection. When creating a box office with the Boca Printer and the TicketSpice platform you will need 1 printer per device you plan to print from.

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