The Box Office App allows you to sell tickets and merchandise onsite at your event. 

Here are some things you should know before you get started...

  • The app is available for iPads only (IOS 11 or higher with a lightning port) 

  •  MUST be linked to WIFI service in order to get full functionality.

  • Capturing an email address at checkout is optional. But if you choose not to, you will be unable to issue refunds through our system later. 

  • In order to sell merchandise, you must also select a ticket level in order to checkout.

  • This is compatible with all of our payment gateways. If you use a gateway other than WePay, just be sure to disable the address verification requirements inside your gateway.*

  • Zip Code (optional): This section can only be used for a United States zip code. If you are outside of the United States, please skip this section.

    *Note: If you're using Paya, you won't be able to set the Box Office to zip code only. Paya requires a full address to allow payments to go through. 


Where can I get the app?

You can download the app here or search the App Store for TicketSpice Box Office.

Can we purchase or rent devices?

Yes, click here to rent a device(s).

Click here to purchase a device(s).

What countries can I use the Box Office?

Currently, the Box Office can only be used with United States addresses.

What is the cost of using the Box Office App? 

Pricing is $0.49/ticket on card transactions. Cash transactions have no ticket fee.

What if my onsite pricing is different than my online pricing?

You can set up Box Office pricing at each ticket level, with or without processing fees. 

Will actions on my page work apply to the Box Office App?

Price change actions will apply to the Box Office App. Show/Hide actions will not; however, the page fields can be skipped when using the app.

Can TicketSpice end the session for us?

The session can only be ended on the device that has the session open. There is no way for us to end the session remotely from our end.

Does the reporting data show for merchandise?

When selling Merch through the BO app, the reporting data will not show on the BO export.

When does the attendee receive their tickets if entered via the app?

When entering an email on the BO app, the customer will receive an email containing the tickets automatically.

Can I print tickets at the time of purchase?

Yes, the Box Off App is compatible with the Star Micronics TSP 143 printer. They can be rented through our partner Choose2Rent by clicking here.

You can print paper tickets with a QR code to check the ticketholder into the event through the TicketSpice Check-in App. Click here for more info.


Payments not processing:

  • Check that you are connected to Wifi

  • Knowing the decline error message will help point us if it is our system, an issue with the gateway.

  • Check to make sure your page has the Credit Card Payment Method enabled. Transactions will not go through if you only have the Pre-Registration Payment Method present on the page.

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