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Connect a Printer to the Box Office App

Print receipts and tickets from the box office app using a Star Micronics TSP 100 Bluetooth printer

Brandon avatar
Written by Brandon
Updated over a week ago

Here is how you can sell tickets onsite through the Box Office app and print them using a StarMicronics TSP 100 printer.

Once connected, a receipt with a scannable QR code with sales information will be printed. Each purchased ticket will have a QR code that can be scanned by the TicketSpice scanning app.

Here is a setup video for the Star Micronics TSP 100 Bluetooth printer.

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Connect Your Printer to the Box Office App

Here is what you'll need to get started:

  • A fully charged iPad

  • Your StarMicronics printer

  • A reliable wifi connection

First, plug your printer into power. Hold down the Feed button and then the Power button until it begins printing.

You'll want to save the second strip on the sheet that is printed. This strip will include the device name

Once you know the device name, you can set the printer aside and pick up the iPad and tap the Settings icon

Tap Bluetooth

Look for the device name and tap it to connect

Next, open the Box Office app and tap the three lines in the upper left corner

Select Settings

Locate the printer's device name and tap it to connect


That is it! You are now connected and ready to start selling and printing tickets onsite! 🙌


Add a Cash Drawer (Optional)

You can link your printer to a cash drawer for added convenience and security. With this setup, the cash drawer will automatically open whenever a customer pays with cash. If the payment is made by credit card, the drawer remains closed. It’s a simple and secure way to manage cash transactions at your event!

Pro Tip: If the cable connected to your cash drawer has labeled ends, we recommend ensuring each end is correctly plugged into the Star Micronics printer and the cash drawer.

If the cash drawer doesn’t open as expected after a cash payment, try switching the cable ends to see if that resolves the issue.

  • To connect your cash drawer, plug in one end of the supplied cable into the bottom of the cash drawer

  • Plug in the other end into the back of the printer

  • Test a cash transaction in the Box Office App to confirm that the cash drawer works as expected


FAQs

How do I download the TicketSpice Box Office App?

Click here to download the TicketSpice Box Office App.

Can I connect the Box Office App to any other printers?

The only other printer that works with our Box Office app is the Boca Lermur S Bluetooth printer.

My cash drawer doesn't open after I receive a cash transaction. What should I do?

If the cash drawer doesn’t open as expected after a cash payment, try switching the cable ends to see if that resolves the issue.

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