Download the App 👇
Learn more about creating your App Key here 📱
Press Scan to scan tickets in.
Press Search to look up tickets by purchaser's name.
Press Reports to see live updates of how many are scanned in.
Press Settings to update your scan preferences.
Pro Tip: iPhone Users can shake their phone when in scanning mode and the flashlight will turn on to illuminate the area. Simply shake the device again to turn it off.
Which iOs is the TicketSpice scanning app compatible with?
It is compatible with iOs 13 and above.
Does the app need to be connected to wifi to scan?
It doesn't need to be connected to validate tickets, but it does need to be connected to sync the data. So you'll want to add the app key when you're online. If you go offline, make sure the app reconnects before you log out of it so the data can be synced to your reporting.
What is the recommended internet speed our venue should have to successfully sync data?
The more the better! But a solid minimum (per device speed) is 5-10 Mbps down and 3 Mbps up.
If the venue doesn't have wifi, what's an alternate set up we could use?
Wifi is a general term. Hotspots, or a native ISP provided network, can suffice as long as it matches the speed above. We don't recommend offline ticket scanning unless necessary.
If the venue is dark, how can I best see the ticket to scan it?
For ios devices: If you shake the phone while the app is open, it will automatically turn on the flashlight so the ticket can be easily seen/scanned. Shake again to turn the flashlight off.
What if the internet goes out?
Continue scanning, don't power cycle the device. Don't log out of the app. When connectivity is back, do a force sync (under settings in the app) to ensure that all the data is updated.
Will a scanner with a data plan work?
Phones with data plans can work great! Just ensure you have 2 bars of signal or greater onsite to ensure reliability.
How many devices can be used at once?
As many as you need! Just make sure they are all using the same app key.
How do I "un-scan" a ticket?
You can reset the scans on a ticket by looking up the ticket in Orders or Contacts and selecting Reset Scans. There are two ways to reset scans.
Option #1: Go to Orders and select Tickets.
Find a contact who has been scanned and select the Undo Scan button.
Option #2: Select the Reset Scan option under the order details.