If you're using Webconnex Payments, you can view and download a payout report by logging into your Webconnex Payments Portal. Payout Reports displays all the settled Webconnex Payment transactions grouped by payout batch. This report is best used to help reconcile bank deposits.
Pro Tip: The Order Reference column in the Webconnex Payments Payout Report corresponds directly to the Order Reference field in the Order, Tickets, and Transactions Reports. This makes it easy to reconcile or merge TicketSpice reports with a payout report when needed.
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Log In to Your Webconnex Payments Portal
From the Pages screen, hover your mouse over the Gear icon on the top right-hand corner
Select Payment Processors from the dropdown
Find the correct payment processor, and click View Payments Portal
Download the Payout Report
The Webconnex Payments Payout Report offers the most accurate and detailed breakdown of your received payouts. For this reason, it's the best report to use when reconciling your bank account. Here's how to download it.
From the Dashboard, click Reports from the top menu bar
Select Payout Report
Set the date range you want to download
Click Download CSV
Open the file on your computer
Note: When you export a Payouts Report, Webconnex Payments includes transactions from all of your associated merchant accounts (gateways) in a single file.
To view payouts from a specific gateway, we recommend filtering the report by the corresponding Merchant Account ID, a unique identifier for each Webconnex Payments gateway on your account. This will show only relevant transactions and payout details. If you don’t know your gateway's merchant account ID, here’s how to find it.
From the Pages screen, hover your mouse over the Gear icon on the top right-hand corner
Select Payment Processors from the dropdown
Find the correct payment gateway, and click the pencil icon under this gateway
Find the Merchant Account ID listed
Webconnex Payments Payout Report Column Descriptions
Webconnex Payments Payout Report Column Descriptions
Payment Reference ID
Payment Reference ID
The Payment Reference ID is a unique code given to every transaction by Webconnex Payments. It corresponds directly to the "Payment Reference ID" field in a Transactions report.
Customer ID
Customer ID
The Customer ID identifies which TicketSpice account is connected to the Webconnex Payments account. You can find this Account ID at the end of the URL when logged into TicketSpice.
Note: If you have multiple Webconnex Payments accounts linked to a single TicketSpice account, the Customer ID will be the same across all of them since they share the same TicketSpice account.
Merchant Account ID
Merchant Account ID
The Merchant Account ID is a unique identifier assigned to each Webconnex Payments merchant account (gateway) configured to receive payments on your account. A single TicketSpice account can have multiple gateways set up.
Note: When you export a Payouts Report, Webconnex Payments includes transactions from all of your associated gateways in a single report. To view payouts from a specific gateway, we recommend filtering the report by the corresponding Merchant Account ID. This will display only the relevant transactions and payout details.
If you do not know the merchant account ID for your Webconnex Payments gateway, here is how to find this ID.
From the Pages screen, hover your mouse over the Gear icon on the top right-hand corner
Select Payment Processors from the dropdown
Find the correct payment gateway, and click the pencil icon under this gateway
Find the Merchant Account ID listed
Type
Type
The Type specifies the kind of transaction that took place. Here are the transaction types on a Webconnex Payments Payout Report.
Bank_Transfer: Settled funds have been transferred to your bank account
Capture: Funds captured from a successful payment that have been added to your balance account. The final status should be Settled
Chargeback: A payment was disputed by the customer, and the funds have been deducted from your balance account until there is a final resolution. Webconnex Payments withdraws the disputed funds from your account
Chargeback Fee: A chargeback fee is charged to your account when a chargeback is initiated. The current chargeback fee is $15
ChargebackReversal: You defended the chargeback successfully, or the customer re-paid the funds. Webconnex Payments has transferred the funds back to your account. We do not refund the $15 fee when a chargeback is reversed. The final status should be ChargebackReversed
Partial refund: Some funds returned from a successful payment that have been deducted from your balance account. The final status should be Partially Refunded
Refund: All funds returned from a Successful payment that have been deducted from your balance account. Final status should be Refunded
Second Chargeback: The issuer declines your chargeback defense
TopUpCapture: The funds were debited from your bank account to cover a negative balance and bring your account back to $0. A negative balance can occur due to refunds or chargebacks. If your account has a negative balance on the day your payouts are issued, a debit will be made to cover the shortfall. This ensures your balance is reset to zero before the next payout cycle.
PSP Payment Reference ID
PSP Payment Reference ID
The PSP Payment Reference ID is unique code given to each transaction created by the gateway (Adyen).
Original PSP Payment Merchant Reference
Original PSP Payment Merchant Reference
The Original Reference ID will only contain data if there’s a follow-up transaction tied to a previous one—such as a refund, chargeback, or chargeback reversal.
When a follow-up transaction occurs, it receives a new Payment Reference ID and PSP Payment Reference ID, as it is treated as a separate transaction. The Original PSP Payment Merchant Reference provides the Payment Reference ID of the original transaction, making it easier to locate and reference the original payment.
Shopper First Name
Shopper First Name
Shopper First Name is the first name entered in the billing details for an order. It directly corresponds to the "Billing Name (First Name)" field in your TicketSpice reports.
Shopper Last Name
Shopper Last Name
Shopper First Name is the last name entered in the billing details for an order. It directly corresponds to the "Billing Name (Last Name)" field in your TicketSpice reports.
Shopper Email
Shopper Email
Shopper email refers to the billing email submitted with the order. It directly corresponds to the "Billing Email Address" field in your TicketSpice reports.
Order Reference
Order Reference
The Order Reference field identifies the specific order ID that this transaction is tied to within your TicketSpice account.The Order Reference field directly corresponds to the "Order Reference" field in an Order Report, Tickets Report, and Transactions Report.
Pro Tip: If your accounting team would like to merge a Payouts Report and Orders Report to see a breakdown of all the items that were selected within an order, you can use the Order Reference field to link these reports. You can use a function like VLOOKUP in Excel and Google Sheets to combine these reports using the Order Reference field.
Currency
Currency
The Currency field specifies the currency in which payments were processed.
Authorized Amount
Authorized Amount
The Authorized Amount column indicates the total amount the ticket buyer paid for their order. This field corresponds directly to the "Order Total ($ Amount)" field in your Order Data report, and the "Total Paid ($ Amount) field in the Transactions report.
Note: If you're looking for a more detailed breakdown of the options a ticket buyer selected in their order, we recommend using the Orders Report in TicketSpice. To combine data from both the Webconnex Payments Payouts Report and the Orders Report, you can use the Order Reference field as a common field. In tools like Excel or Google Sheets, functions such as VLOOKUP can help match and data between the two reports.
Processing Fee
Processing Fee
The Processing Fee column reflects the credit card processing fee charged by Webconnex Payments. This fee is calculated as 2.9% + $0.30 per transaction, based on the authorized amount.
Pro Tip: If you are using the option to receive the face value of your tickets using our Dynamic Fee Calculator feature on your page(s), the processing fees will be slightly higher to reliably issue face value deposits across all uses of TicketSpice. When this feature is turned on, there will be a 3.5% processing fee applied to each item and the TicketSpice fee. Click here to learn more about this feature and how the fees are calculated.
Platform Fee
Platform Fee
The Platform Fee column reflects the fees charged by TicketSpice.
Net Amount
Net Amount
The Net Amount field represents the authorized transaction amount minus the processing and platform fees. This is the final amount included in your payout and deposited into the linked bank account.
Payout Amount
Payout Amount
The Payout Amount column shows the total of that week’s net transactions that is transferred as a deposit to your linked bank account.
This amount appears as a negative value in the report because this amount is debited from your Webconnex Payments account and deposited into your linked bank account.
Pro Tip: If you highlight all of the Net Amounts along with the Payout Amount, the total should equal zero. If it doesn’t, this article explains common reasons why.
Rolling Balance
Rolling Balance
The Rolling Balance column shows the total funds accumulated in the merchant account at the time of each transaction that have not yet been paid out.
Pro Tip: In most cases, all available funds in your merchant account are paid out on your scheduled payout day. When this happens, the rolling balance resets to zero after the payout is processed.
However, if your event processes refunds or chargebacks between Tuesday at 12:00 AM and Wednesday at 7:00 AM, and those refunds or chargebacks exceed the amount of positive charges during that same window (resulting in a negative rolling balance), that negative balance is deducted from your current week’s payout. In other words, your payout is reduced to cover the negative balance cost before funds are transferred to your bank account. As a result, your payout that week may be lower than expected.
Because those refunds were already accounted for in the previous payout by withholding the negative balance, you will receive that amount back in your next payout. As a result, your next payout will appear higher than the total transactions for the week by exactly the amount previously withheld.
Payment Method
Payment Method
The Payment Method shows the type of credit card used for the transaction.
Payment Method Mask
Payment Method Mask
The Payment Method Mask specifies the last four digit of the credit card used for the transaction.
Status
Status
The Status specifies the status of the transaction that took place. Here are the statuses on a Webconnex Payments Payout Report.
ChargebackReversed: You defended the chargeback successfully, or the customer re-paid the funds. Webconnex Payments has transferred the funds back to your account. If your defense was successful, this is the final status. We do not refund the $15 fee when a chargeback is reversed
Refunded: The financial institution has refunded the customer and the funds have been deducted from your account
Second Chargeback: The issuer declines your chargeback defense. This is the final stage, and means that the chargeback is final and cannot be fought
Settled: The payment has been successfully received by Webconnex Payments. This is the final status for a successful transaction. Please note, this status does not mean the funds have been transferred to your account
Transferred: Settled funds have been transferred to your bank account
Page or Event Name
Page or Event Name
The Page or Event Name column specifies the name of the TicketSpice, RegFox, RedPodium, or GivingFuel page in which the transaction took place.
Note: The Webconnex Payments Payout Report displays the page name as it was at the time of the transaction. If the page name is changed after a transaction takes place, the payout report will show the original page name at the time the transaction took place, not the updated page name.
Timezone
Timezone
The Timezone column shows the time zone the gateway (Adyen) uses. This time zone will always be set to UTC (Universal Time Coordinated).
Pro Tip: The timezone listed in the Timezone column is different from the timezone used in the Transaction Date/Time and Settled Date/Time columns. The timestamps in those columns are shown in PST.
Transaction Date Time
Transaction Date Time
The Transaction Date Time column lists the date and time the ticket buyer initiated the transaction. All transaction times are listed in PST.
Settled Date Time
Settled Date Time
The Settled Date Time column lists the date and time the transaction settled into the merchant account. All transaction times are listed in PST.
Note: It takes two business days for regular charges and refunds to settle. Chargebacks and chargeback fees settle on the same day they are initiated.
Example: If a transaction took place on Fri, Sat or Sun it would settle on Tues. Chargebacks settle immediately.
Scheduled Payout Date
Scheduled Payout Date
The Scheduled Payout Date column includes the date the transaction will get added to a payout.
Payout ID
Payout ID
The Payout ID shows the batch ID assigned to a group of transactions included in a single payout. This ID is made up of the last four digits of the Merchant ID and the payout date. The Payout ID corresponds directly to the "Payment Reference ID" field in an Order Data and Transactions report.
FAQs
How do I find a breakdown of the order information and tickets sold for my transactions?
How do I find a breakdown of the order information and tickets sold for my transactions?
The Webconnex Payments Payout Report only includes the total transaction amount, and not a breakdown of the items selected within the order. If you want a breakdown of the order, we recommend downloading an Order Report alongside the Payout Report.
If your team would like to merge a Payouts Report and Orders Report to see a breakdown of all the items that were selected within an order, you can use the Order Reference field to link these reports. You can use a function like VLOOKUP in Excel and Google Sheets to combine these reports with the Order Reference field.
Does the Webconnex Payments Payout Report include transactions from TicketSpice, RegFox, RedPodium, and GivingFuel in one report?
Does the Webconnex Payments Payout Report include transactions from TicketSpice, RegFox, RedPodium, and GivingFuel in one report?
The Payout Report in Webconnex Payments will include transactions from all pages connected to the payment processor. If your account is using one payment processor for all of your pages across TicketSpice, RegFox, RedPodium, and GivingFuel, all transactions from these pages will appear in the same report. The transactions are not separated per product.
Note: If you would like to see your payouts from your TicketSpice, RegFox, RedPodium, and GivingFuel pages separately, we recommend creating a separate Webconnex Payments gateway for each of your products. When this is done, you can filter the report by the merchant account ID.
Why doesn't my payout match all of the transactions I received?
Why doesn't my payout match all of the transactions I received?
In most cases, all available funds in your merchant account are paid out on your scheduled payout day. When this happens, the rolling balance resets to zero after the payout is processed.
However, if your event processes refunds or chargebacks between Tuesday at 12:00 AM and Wednesday at 7:00 AM, and those refunds or chargebacks exceed the amount of positive charges during that same window (resulting in a negative rolling balance), that negative balance is deducted from your current week’s payout. In other words, your payout is reduced to cover the negative balance cost before funds are transferred to your bank account. As a result, your payout that week may be lower than expected.
Because those refunds were already accounted for in the previous payout by withholding the negative balance, you will receive that amount back in your next payout. As a result, your next payout will appear higher than the total transactions for the week by exactly the amount previously withheld.
Who can view the payout report for my account? What permissions does a user need to view this data?
Who can view the payout report for my account? What permissions does a user need to view this data?
Any user with View, Manage, and Delete Payment Processor Setup permissions can access the Webconnex Payments portal and the Webconnex Payments payout report for your entire account. These permissions grant access to payout information for all payment gateways linked to the account. Right now, there is no way to give gateway-specific access to the Webconnex Payments portal.
Can I give my user access only to a specific Webconnex Payments gateway on my account?
Can I give my user access only to a specific Webconnex Payments gateway on my account?
No, it’s not possible to restrict a user’s access to the Webconnex Payments portal to a specific gateway. Users with View, Manage, and Delete Payment Processor Setup permissions can access the Webconnex Payments portal and the payout report for all gateways on the account.
Why did I receive a chargeback for my event?
Why did I receive a chargeback for my event?
Click here to learn more about common reasons why you might receive a chargeback.
Why is my payout delayed, and why haven't I received my payout as expected?
Why is my payout delayed, and why haven't I received my payout as expected?
There are several reasons why you might not receive a payout.
Your Account Isn't Fully Verified: Webconnex Payments will only issue payouts once the Know Your Customer (KYC) process is complete, and your payment processor is fully verified
Your KYC Information or Bank Information Was Recently Delayed: Payouts are delayed if a customer updates their sole proprietor or organization details, or they update their bank information
The Bank Information Is Incorrect: Payouts sometimes fail or get delayed because the entered bank account information is incorrect. In this case, the payout is returned to Webconnex Payments until the correct bank information is provided. If the payout is returned, this payout will be listed under the Payouts tab as "returned."
Your Merchant Account Has Fallen Below Zero: If your merchant account has fallen below $0, payouts will be delayed until there are new funds coming in that bring their account positive.
How can I tell which page(s) and event(s) are tied to my payout?
How can I tell which page(s) and event(s) are tied to my payout?
Each transaction on the Webconnex Payments Payout Report is tied to a page, but the Payout Report is designed to include transactions from any pages that have processed transactions.
To see the page associated with a specific transaction, we recommend looking at the Page or Event Name column in the payout report.
Note: If you would like to see your payouts from specific pages separately, we recommend creating a separate Webconnex Payments gateway for the page(s) you want to track separately. When this is done, you can filter the report by the merchant account ID.
Can I automatically have the Webconnex Payments Payout Report sent to my email?
Can I automatically have the Webconnex Payments Payout Report sent to my email?
Right now, this option is not available. We recommend logging into the Payments portal to download your payout reports whenever needed.