Your Reserved Seating venue is the foundation of your interactive seating map, allowing attendees to select and purchase tickets directly from your event layout. In this article, you’ll learn how to create a Reserved Seating venue and get an overview of each available field, including guidance on how and when to use them to build a layout that fits your event’s needs.
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Getting Started
In TicketSpice, you can create a venue while you build your Reserved Seating page, or create a venue template that can be used across multiple ticketing pages.
Create a Venue While Building Your Reserved Seating Page
Create a Venue While Building Your Reserved Seating Page
To create a venue for your event, first set up a Reserved Seating page if one has not already been created. After your Reserved Seating page is in place, you can create your venue.
Create a New Reserved Seating Page
From the Pages screen, click Create Page in the top right corner
Filter by the Reserved Seating type on the left-hand side
Find the page template you would like, and click Get Started
Add the name of your new event page
Add your event's start date and time
Select the currency of your page
Select the estimated number of attendees for your event
Click Create Page
Create a Venue on Your Reserved Seating Page
From the Pages screen, click the pencil icon on the Reserved Seating page you want to edit
Scroll to the ticket field
Click Create a New Venue to create a new venue from scratch. Click Use Previous Venue to use a venue template you've already saved
Name your venue template, and click Next
Add your first field to the page
Note: When using the Use Previous Venue option, TicketSpice will only show venues that have been saved as a template. If you built a venue in another TicketSpice page, but didn't save this venue as a template, it will not appear as a venue option on any new Reserved Seating pages. Here is how to save a venue as a template so you can use this venue on future ticketing pages.
From the Pages screen, click the pencil icon on your Reserved Seating page
Scroll to the ticket block, and click the pencil icon next to your page's venue name
Click Copy as Template in the top right-hand corner
Click Yes, Copy It!
Once you have copied a page as a template, this venue will be saved as a template in your account. This template will be stored under the venue name you added when creating the venue.
Create a Venue Template Before Your First Event or for Multiple Pages
Create a Venue Template Before Your First Event or for Multiple Pages
In TicketSpice, you can create a venue for multiple TicketSpice pages at once, or create the venue before you create your TicketSpice Reserved Seating page. Here's how to do this.
From the Pages screen, hover your mouse over the Extras screen
Select Reserved Seating Layouts from the dropdown menu
Click Create Venue in the top right corner
Name your venue template
Click Next
Create your venue
Note: If you build a venue template before building your ticketing page, you must select a Reserved Seating template when setting up your event page. If you select a Standard page, you will not see the option to use a venue.
Click here to learn how to create a new Reserved Seating page.
Venue Fields
The Seated Section field allows attendees to select a specific row and seat, making it perfect for areas where exact seating is required. We recommend using this field for any parts of your venue that sell assigned seats.
The General Admission field lets attendees buy a ticket without choosing a specific seat. It’s ideal for areas without assigned seating, such as lawn sections, standing-room areas, or open seating sections. We recommend using this field for any part of your venue where assigned seating isn’t necessary.
The Table field lets attendees purchase tickets for a square or round table, making it ideal for banquet-style seating. You can customize this field to allow attendees to buy individual seats at a table or require attendees to purchase the entire table. We recommend using this field for sections where guests are meant to sit together and share a table.
The Pod field requires attendees to purchase a set of tickets as a group. This field works well for areas with group seating, such as VIP sections, cabanas, or socially distanced sections. We recommend using this field when you want to sell your seats as a group, rather than selling them individually.
The Polygon Shape field gives attendees a visual reference for your stage and other key features of your venue. We recommend using this field to outline visually important areas, such as the stage or focal points within your venue.
The Image field lets you upload an image to your venue layout. We recommend using this field to display logos, maps, or other visuals that help attendees better understand your event space.
The Text Field field shows custom text on your venue. We recommend using this field to label sections, highlight important areas, or provide additional context for attendees.
FAQs
Why am I seeing the error: "Your layout must have a focal point selected. Edit the seating chart to select a focal point"?
Why am I seeing the error: "Your layout must have a focal point selected. Edit the seating chart to select a focal point"?
There are several reasons you may see the error "Your layout must have a focal point selected. Edit the seating chart to select a focal point" when attempting to publish.
Your venue does not have a stage: TicketSpice requires that each venue include at least one stage before publishing. If you see this error, we recommend adding a polygon shape to the venue. Click here to learn how to add a polygon shape to your venue
Your venue is set to manually assign selling order, but not all seats have been assigned a selling order number: If you manually assign the selling order, every seat in the venue must have a selling order number before you can publish. If you are seeing a focal point error and you have a stage added to your venue, we recommend switching the selling order to auto-assign, or manually assigning a selling order number to each seat. Click here to learn more about selling order in a Reserved Seating venue
How do I manage my Reserved Seating venue templates?
How do I manage my Reserved Seating venue templates?
Yes, you can edit, copy, and delete your venue templates at any time.
From the Pages screen, hover your mouse over the Extras screen
Select Reserved Seating Layouts from the dropdown menu
Select your desired option
Click the pencil icon to edit your venue template
Click the copy icon to duplicate your venue template
Click the trash can icon to delete your venue template
After I publish my event page, can I edit my Reserved Seating venue?
After I publish my event page, can I edit my Reserved Seating venue?
Yes, you can edit your venue even after publishing the page.
Warning: Once you have sold seats on your Reserved Seating page, we recommend noting which seats have been sold before deleting seats from your venue.
TicketSpice will prevent you from publishing your page if you delete a seat that has already been sold, so it's best to confirm that all seats you plan to remove are unsold first.
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the ticket block, and click the pencil icon next to your venue name
Make your edits
Click Save
If I originally created a Reserved Seating venue on my ticketing page, can I copy this venue as a template so I can use it on future event pages?
If I originally created a Reserved Seating venue on my ticketing page, can I copy this venue as a template so I can use it on future event pages?
Yes, you can copy your venues as template in TicketSpice. Here is how to save a venue as a template so you can use this venue on future ticketing pages.
From the Pages screen, click the pencil icon on your Reserved Seating page
Scroll to the ticket block, and click the pencil icon next to your page's venue name
Click Copy as Template in the top right-hand corner
Click Yes, Copy It!
Once you have copied a page as a template, this venue will be saved as a template in your account. This template will be stored under the venue name you added when creating the venue.
Why don't I see the option to add a venue on my event page?
Why don't I see the option to add a venue on my event page?
One common reason why you don't see a Reserved Seating venue is that you selected a Standard page template. If you are using a Standard page template, we recommend creating a new TicketSpice page, and selecting a Reserved Seating template.
From the Pages screen, click the pencil icon on the page you want to edit
Click Create Page in the top right corner
Filter by the Reserved Seating type on the left-hand side
Find the page template you would like, and click Get Started
Add the name of your new event page
Add your event's start date and time
Select the currency of your page
Select the estimated number of attendees for your event
Click Create Page
Customize the page as needed
How can I customize the price tiers for my tickets?
How can I customize the price tiers for my tickets?
Click here to learn how to assign a price tier to each of your tickets!
Can I set aside a section of seats for a specific person or group?
Can I set aside a section of seats for a specific person or group?
Yes, you can save specific tickets for a person or group of people by using our Seat Hold feature. Click here to learn how to set up a seat hold on your venue.