Seat Holds allow you to reserve specific seats for an individual or group, keeping them unavailable to the general public. This is a great option if you need to hold seats for VIPs, sponsors, special guests, or attendees with priority access. This article will guide you through how to create a seat hold in your venue, assign seats to it, and manage your existing seat holds.
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Add a Seat Hold on Your Venue
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the ticket block, and click the pencil icon next to your venue name
Click Seat Holds
Click Add Hold
Add a Name for your seat hold
Customize the Hold Code for your seat hold. TicketSpice automatically generates a seat code, but you can edit this if desired. Your attendees will enter this code to select the seats in the seat hold
Set your seat hold's visibility settings
If your seat hold is Visible, attendees will see the seats with a "lock" symbol. If they try to select the seats, TicketSpice will prompt them to enter a seat code, and tell them the custom message you enter
If your seat hold is Invisible, attendees will not see the tickets as available. They will appear to be sold out until they enter the seat code
Add a Hold Release Date. If seats within a seat hold are not sold by the time this date passes, the seats will be released to the public
Select the Type of Hold
With the Purchase Hold as a Group setting, attendees who enter the seat code will have the seats automatically added to their order. They are required to purchase all seats within this seat hold
With the Allow Purchase of Individual Seats Within Hold, attendees who enter the seat code can purchase the number of seats they would like within the seat hold
Click Save
Click the green Save button in the upper-right corner to save your venue
Assign or Remove Seats In a Seat Hold
In TicketSpice, you can quickly assign seats to a seat hold, or remove seats from a seat hold.
Assign Seats to a Seat Hold
Assign Seats to a Seat Hold
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the ticket block, and click the pencil icon next to your venue name
Click Seat Holds
Select the seats you want to include in the seat hold
Select the Seat Hold on the right-hand side
Click the green Save button in the upper-right corner to save your venue
Pro Tip: When assigning seats to a seat hold, you can select multiple seats or rows at once by clicking the first seat or row, holding the Shift key, and clicking the last seat in the group.
You can also select multiple seats by clicking on the first seat, holding the mouse, and dragging across the seats you want to include in the seat hold.
Note: Once you leave the Seat Hold menu, your Seat Holds won't show in the Builder, but they are still there.
Remove Seats from a Seat Hold
Remove Seats from a Seat Hold
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the ticket block, and click the pencil icon next to your venue name
Click Seat Holds
Select the seats you want to remove from the seat hold
Select Clear Seat Holds
Click the green Save button in the upper-right corner to save your venue
Pro Tip: When removing seats from a seat hold, you can select multiple seats or rows at once by clicking the first seat or row, holding the Shift key, and clicking the last seat in the group.
You can also select multiple seats by clicking on the first seat, holding the mouse, and dragging across the seats you want to include in the seat hold.
Add a Price for Your Private Seat Holds
After creating your seat hold, you can add a price for your private seat holds.
Pro Tip: TicketSpice requires you to add a price for each private seat hold on your page. For public seat holds, TicketSpice will automatically assign the same price as the pricing tier assigned to those seats.
If you’d like to offer a unique price while using a public seat hold, we recommend creating a new pricing tier specifically for that seat hold. Then, assign the seats in your seat hold to this new tier. Click here to learn how to create a new pricing tier.
On the Page Builder of your Reserved Seating page, scroll to the ticket block
Click the Edit Seat Hold Pricing button in the ticket block
For each private seat hold, enter a price
Note: You will not see the option to add a price to have public seat holds. Your public seat holds automatically use the price of the pricing tier the seats are assigned to. Click here to learn how to customize your price tiers.
Click Add Fee if you want to add a fee
To set a fee, set whether you would like a dollar amount or percentage fee
Click the + icon to add another fee (if desired)
Click the trash can icon to delete your fee (if desired)
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Manage a Seat Hold
In TicketSpice, you can edit your seat hold, or release the seat hold entirely if you no longer need the seat hold.
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the ticket block, and click the pencil icon next to your venue name
Click Seat Holds
Select your desired option
Click the pencil icon to edit your seat hold
Click the trash can icon to release your seat hold
Attendee Experience
On the Reserved Seating page, the attendee uses the seat hold link or enters their seat code. Once they use the seat hold link or enter the seat code, their tickets appear, and they can select their ticket(s).
Attendees then click Continue to Checkout, enter their payment details, and submit their order.
FAQs
How Can I Add A Seat Hold To A General Admission Section?
How Can I Add A Seat Hold To A General Admission Section?
You can add a Seat Hold for a General Admission section. However, it is important to note that the entire General Admission must be held when using a seat hold. If you only want to hold a specific number of General Admission seats, we recommend setting up a separate General Admission section, and adding a seat hold to this new section.
Why do I see the error, "Form Publish Error: Each private seat hold must have a price?"
Why do I see the error, "Form Publish Error: Each private seat hold must have a price?"
This error means that at least one of your seat holds does not have an assigned price. To fix this, we recommend adding a price to each of your seat holds. Click here to learn how to do this.
Can I send a link to my attendees that automatically applies their seat code?
Can I send a link to my attendees that automatically applies their seat code?
Yes, you can send attendees a link that automatically applies the seat code for attendees, allowing them to purchase tickets in a seat hold more quickly.
To set this up, navigate to your Reserved Seating page and scroll to the Seat Hold section. From there, click the Copy Link option.
