Pods are a way to sell tickets in groups or blocks. When a pod is created, attendees are required to purchase all tickets within that pod together as a single transaction.
For example, if you set up a pod of 4 tickets, one attendee must purchase all 4 tickets at once. This is commonly used for events with group seating, such as VIP sections, cabanas, or socially distanced sections, where tickets are meant to be sold as a single unit rather than individually.
Warning: The venue builder on a Reserved Seating page has a 15 minute inactivity timeout. To avoid losing progress, users must save their changes at least every 15 minutes if they are not actively editing. If changes are not saved within this timeframe, the system will not retain any updates.
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Add a Pod
Note: To add a seated section, you must first open your Reserved Seating venue. Click here to learn how to access and edit your venue.
On your Reserved Seating venue, click the green + icon in the top right corner
Select Pod
Add a unique name for your pod
Note: Section names must be unique. If you try to use a name that's already assigned to another section, you'll see the error: 'This section name already exists. Please choose a unique name.'
Add the number of tickets in the pod
Select your pod shape
Block: Adds the seats in a block shape with multiple rows
Row: Adds the seats in a single row
Click Add Pod
Click and drag the pod to reposition it in the venue layout
Click the green Save button in the upper-right corner to save your venue
Edit and Customize Your Pod
Click your Pod
Click the pencil icon that appears under your pod
Edit your details
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Section Name: The name of your pod
Max Capacity: The numbers of tickets sold within your pod
Pod Shape: The shape of your pod
Block: Adds the seats in a block shape with multiple rows
Row: Adds the seats in a single row
Seat Type
Select the Accessible seat type to mark the seat(s) as accessible. Once you mark a seat as accessible, the seat will display the international symbol of access
Select the Obstructed seat type to mark the seat(s) as obstructed. Once you mark a seat as obstructed, the seat will display a caution sign and indicate that the seat is obstructed
Seat Views: Add an image of the stage from this section to display a seat view
Click the "green arrow" icon to upload at least one image
Select your image(s)
Click the photo to preview the image and drag photos to reorder them
Rotation: Turn your pod
Lock, Copy, and Delete Your Pod
Click your pod
Select your desired option
Lock icon: Lock the position and size of your pod, so you cannot drag or resize the pod accidentally
Trash Can icon: Delete your pod
Copy icon: Duplicate your pod
Click Save to save your changes
Click the green Save button in the upper-right corner to save your venue
FAQs
Can I change the shape of my pods?
Can I change the shape of my pods?
Right now, pods can only be added as a block or row. These are the only two available configuration options.
Why can't I see my pods in the Preview mode?
Why can't I see my pods in the Preview mode?
Right now, pods cannot be viewed in Preview mode. We recommend using your live page to see your pods.
Can I add a seat view to my pods?
Can I add a seat view to my pods?
No. Right now, pods do not have the option to display a seat view.
Is there a limit to the number of pods I can add to my venue?
Is there a limit to the number of pods I can add to my venue?
You can add up to 1000 pods in a single venue.
Can I manually resize my pods?
Can I manually resize my pods?
No, you cannot manually resize a pod. A pod size is automated based on the amount of seats in the pod.