Your Attendee Account Center allows you to do the following (based on the permissions your event promoter has granted):
Claim your account
Typically you can find a link at the bottom of your confirmation email that says Set Up Account Now. Click that to get started. You also can go back to the ticketing page where you purchased your tickets and there is often a login button at the top of the page. If clicked, you can claim your account there as well.
Once you click the login or Create An Account button, you will be taken to a screen where you can select Claim My Account. It will ask you to enter the email address that you used when making your purchase. This is the email address that was entered into the billing section of the order. An email will be sent to your inbox where you can click to verify your email.
NOTE: When claiming your account, if you enter an email that is not found in the system, you will receive an error that says Uh oh - Could not look up email please try again later.
NOTE: If you entered an email that already has an account linked to it, the system will send you a reset password email. You can either reset your password if you've forgotten it, or try logging in with the password you think you originally setup.
Activate Your Account
You will receive an email welcoming you to the account that will look similar to the one below. Click the Activate Account button.
Complete your account set up by creating a password.
Now all you have to do is enter your email and password to login in the future.
View and edit your orders
Login to your Attendee Account Center
Click on Tickets in the top navigation bar
Click View Details next to the order you'd like to view or edit
Click Edit
Make your edits
Scroll down and click Save
NOTE: It is up to the event promoter whether they wish to grant permissions to edit orders and if they'd like for you to make edits that result in a refund. These could be disabled. In which case, you will only be able to view the order. Or only make upgrades and not downgrades. In no circumstances are you able to fully cancel an order. If you wish to do any of these actions, but do not have permissions, simply reach out directly to the event promoter.
Editing your order the day of the event
NOTE: In most cases, events do not allow for orders to be edited the day of the event. Typically because merchandise has already been ordered, staff has already been hired, etc. If you are needing to make a change the day of, but don't have permissions to do so, simply reply to the confirmation email to notify the event organizers to see if they are able to make the change on their end.
You can do this by replying to your confirmation email and submit your request to see what they are able to accommodate.
Resend your confirmation email and tickets
Log into your Attendee Account Center
Click Tickets from the top navigation bar
Click View Details next to the order you'd like to resend the confirmation for
Click Resend
Transfer your tickets
Login to your Attendee Account Center
Select Tickets from the top navigation bar
Click View Details next to the order you'd like to transfer tickets for
Click the Transfer button
Select the ticket(s) you'd like to transfer
Enter the name and email of the person you'd like to transfer the tickets to
Once they receive and complete the transfer, you will be refunded minus any transfer fees.
NOTE: Transferring your tickets is only possible if the event organizer has enabled this permission.
More information on the process of transferring can be found here.
FAQ
Can a Reserved Seating Order be edited via the Attendee Account Center?
Currently, reserved seating orders are not able to be edited in the Attendee Account Center. Email the event organizer directly if you are in need of this.