You can use Ticket Limit actions to dynamically control how many tickets a buyer can purchase in a single order based on specific conditions. This gives you flexibility to adapt ticket limits in real-time and create a more tailored ticketing experience. For example, you can create an action so anyone selecting the 8am time slot can only purchase a maximum of 3 tickets per order. These actions adjust the maximum allowable tickets automatically when the condition is met—perfect for managing demand or capacity without needing to create separate pages or ticket levels.
Pro Tip: Set Tickets Per Order actions override the default ticket limit settings you set on the page builder. Additionally, actions will only take place when the condition event is met. If the condition event is not met, the Set Tickets Per Order actions will not take place. For example, if you create an action to allow buyers to purchase up to 5 tickets when a specific Tracking link is used, this limit will only take place when the specific tracking link is used.
If you want to set the same ticket limit in all circumstances, no action is necessary. In this case, we recommend setting this limit in the page builder itself.
Example Use Cases
Limit the ticket buyer to only purchase 3 tickets in an order for the 3PM time slot
Allow ticket buyers to add 5 tickets to a single order for your September 21 event
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Getting Started
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
Add Your Trigger
First, add the trigger field(s) (if applicable) where you want to adjust the number of tickets that can be purchased in a single order. Below includes some example triggers that you might want to utilize.
Create Actions Triggered by the Date
Create Actions Triggered by the Date
In TicketSpice, you can create actions that trigger based on the current date at the time a ticket buyer is purchasing tickets. For example, you can change the maximum number of tickets allowed per order from 5 to 3 if the date is after January 31.
Note: TicketSpice offers several types of date-based actions, each tailored to target different kinds of dates. Below are common scenarios where you might want to use a date-based action, along with instructions on how to set them up:
Trigger an action based on the current date. We recommend using the Date trigger to trigger an action based on the current date when a ticket buyer purchases tickets. Scroll down to learn how to set up this action.
Trigger an action based on the date a ticket buyer chooses to attend your event (available on date-based pages only). We recommend selecting the Ticket Date Selection to trigger an action based on the specific event date(s) a buyer selects. Click here to learn how to set up this type of action.
On the left-hand side, select Date from the dropdown
Select one of the following options and add the desired date and time
The Is option will trigger your action on a specific date
The Is Between option will trigger your action between specific dates
The Is Before option will trigger your action before a specific date
The Is After option will trigger your action after a specific date
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions are met
Pro Tip: When using the Date trigger, the action is triggered by the current date when the ticket buyer signs up for your event. If you edit the order after the action date has passed, the action will still apply as long as the ticket buyer originally signed up before that date.
For example, if you can change the maximum number of tickets allowed per order from 4 to 2 before March 1, this limit will apply for an order that purchased tickets on February 27, even if you edit their order on May 1.
Create Actions Triggered by the Attendee's Date of Birth
Create Actions Triggered by the Attendee's Date of Birth
If using the Date of Birth field, you can create actions that trigger based on the attendee's date of birth. For example, you can change the maximum number of tickets allowed per order from 3 to 4 if an attendee is under 18.
On the left-hand side, select Date of Birth from the dropdown
Select one of the following options and add the desired date and time
The Is Completed option will trigger your action when someone adds their date of birth
The Is Not Completed option will trigger your action when someone does not add their date of birth
The Date is Before option will trigger your action if the attendee's date of birth is before a specific date you set
The Date is After option will trigger your action if the attendee's date of birth is after a specific date you set
The Date Is option will trigger your action if the attendee's date of birth is a specific date you set
The Day of the Week option will trigger your action if the attendee's date of birth is on a day of the week that you specify
The Age Less Than option will trigger your action if the attendee is younger than the age you set
The Age Greater Than option will trigger your action if the attendee is older than the age you set
The Age Is option will trigger your action if the attendee is the age you set
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Ticket Block and Inventory Levels of Your Event
Create Actions Triggered by the Ticket Block and Inventory Levels of Your Event
In TicketSpice, you can create actions that trigger when someone selects any ticket or when the total inventory across your event reaches a specific range. For example, you can change the maximum number of tickets allowed per order from 2 to 3 when your remaining tickets fall between 1,000 and 2,000.
On the left-hand side, select Tickets from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option triggers your action when an attendee selects any ticket from the ticket block
The Is Not Completed option triggers your action when no tickets have been selected in the ticket block
The Remaining Inventory Is option triggers your action when the total remaining ticket inventory for your event reaches the amount you specify
The Inventory Sold Out option triggers your action when all tickets for your event have been sold
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Ticket Level a Ticket Buyer Selects
Create Actions Triggered by the Ticket Level a Ticket Buyer Selects
In TicketSpice, you can create actions that trigger based on the ticket level someone selects. For example, you can change the maximum number of tickets allowed per order from 5 to 4 if an attendee chooses to purchase a VIP ticket.
On the left-hand side, select the ticket level you would like to target from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your action when an attendee selects your specified ticket level
The Is Not Completed option will trigger your action when an attendee doesn't select your specified ticket level
The Greater Than option will trigger your action when an attendee selects more tickets than the number you specify
The Less Than option will trigger your action when an attendee selects less tickets than the number you specify
The Remaining Inventory Is option will trigger your action when the ticket level's remaining inventory reaches the values you set
The Inventory Sold Out option will trigger your action when the ticket level is sold out
The Quantity Is option will trigger your action when an attendee selects a number of tickets within the range you specific
The Purchase Date Is option will trigger your action when an attendee selects a ticket level and completes their purchase on the date you've set
The Purchase Date Is After option will trigger your action when an attendee selects a ticket level and completes their purchase on a date after the one you've set
The Purchase Date Is Before option will trigger your action when an attendee selects a ticket level and completes their purchase on a date before the one you've set
The Purchase Date is Between option will trigger your action when an attendee selects a ticket level and completes their purchase between the dates you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Event Date a Ticket Buyer Selects (date-based events only)
Create Actions Triggered by the Event Date a Ticket Buyer Selects (date-based events only)
In TicketSpice, you can create actions that trigger based on the date an attendee selects to attend your event. For example, you can change the maximum number of tickets allowed per order from 5 to 2 for attendees who attend your event after September 1.
Note: TicketSpice offers several types of date-based actions, each tailored to target different kinds of dates. Below are common scenarios where you might want to use a date-based action, along with instructions on how to set them up:
Trigger an action based on the current date. We recommend using the Date trigger to trigger an action based on the current date when a ticket buyer purchases tickets. Click here to learn how to set up this type of action.
Trigger an action based on the date a ticket buyer chooses to attend your event (available on date-based pages only). We recommend selecting the Ticket Date Selection to trigger an action based on the specific event date(s) a buyer selects. Scroll down to learn how to set up this action.
On the left-hand side, select Ticket Date Selection from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your action when an attendee selects any date
The Is Not Completed option will trigger your action when an attendee doesn't select a date
The Date is Before option will trigger your action when an attendee chooses to attend your event before the specific date you set
The Date is After option will trigger your action when an attendee chooses to attend your event after the specific date you set
The Date Is option will trigger your action when an attendee chooses to attend your event on the specific date you set
The Day of the Week option will trigger your action when an attendee chooses to attend your event on a day of the week you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Time Slot a Ticket Buyer Selects (date-based events only)
Create Actions Triggered by the Time Slot a Ticket Buyer Selects (date-based events only)
In TicketSpice, you can create actions that trigger based on the time slot an attendee selects. For example, you can change the maximum number of tickets allowed per order from 2 to 1 when attendees select the 4PM or 5PM time slots.
On the left-hand side, select Ticket Time Slot from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your action when an attendee selects a time slot
The Is Not Completed option will trigger your action when an attendee doesn't select a time slot
The Value Contains option will trigger your action when an attendee selects a time slot containing the value you specify
The Value Ends With option will trigger your action when an attendee selects a time slot ending with a value you enter
The Selection Is option will trigger your action when specific time slot(s) are selected
The Selection Is Not option will trigger your action when specific time slot(s) are not selected
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Tracking Link a Ticket Buyer Uses
Create Actions Triggered by the Tracking Link a Ticket Buyer Uses
If using our Tracking Link feature, you can create actions that trigger when someone uses a specific tracking link. For example, you can change the maximum number of tickets allowed per order from 3 to 6 if an attendee uses your tracking link.
On the left-hand side, select Tracking Link from the dropdown
Select your desired option, and select the tracking link(s) you want to target
The Is option will trigger your action if an attendee uses the tracking link(s) you select
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by an Attendee's Custom Selections on the Event Page
Create Actions Triggered by an Attendee's Custom Selections on the Event Page
In TicketSpice, you can create actions that trigger based on an attendee's selections. For example, you can change the maximum number of tickets allowed per order from 5 to 3 if an attendee chooses the "Family or Friend" option on your multiple choice field.
On the left-hand side, select the custom field option you want to target
Select your desired option, and add a value to the field below if needed
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by an Attendee's Email or Other Text Inputs
Create Actions Triggered by an Attendee's Email or Other Text Inputs
In TicketSpice, you can create actions that trigger based on an attendee's email or other text they enter on the event page. For example, you can change the maximum number of tickets allowed per order from 5 to 2 if an attendee's email contains ticketspice.com.
On the left-hand side, select Email or your text field from the dropdown
Select your desired option, and add a value to the field below if needed
The Is Completed option will trigger your action when an attendee enters text on the field
The Is Not Completed option will trigger your action when an attendee doesn't enter text on the field
The Value Is Exactly option will trigger your action when an attendee enters the exact text you specify
The Value Is Not Exactly option will trigger your action when an attendee doesn't enter the exact text you specify
The Value Contains option will trigger your action when an attendee enters text containing the value you specify
The Value Ends With option will trigger your action when an attendee enters text ending with the value you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by a Coupon Code
Create Actions Triggered by a Coupon Code
In TicketSpice, you can create actions that trigger based on a coupon code that an attendee uses. For example, you can change the maximum number of tickets allowed per order from 1 to 4 if an attendee enters the coupon code TICKETS.
On the left-hand side, select Coupon Code from the dropdown
Select your desired option, and add a value to the field below if needed
The Is Completed option will trigger your action when an attendee enters a coupon
The Is Not Completed option will trigger your action when an attendee doesn't enter a coupon
The Value Is Exactly option will trigger your action when an attendee enters the exact coupon code you specify
The Value Is Not Exactly option will trigger your action when an attendee doesn't enter the exact coupon code you specify
The Value Contains option will trigger your action when an attendee selects a coupon code containing the value you specify
The Value Ends With option will trigger your action when an attendee selects a coupon code ending with the value you specify
The Is Valid option will trigger your action when an attendee enters a valid coupon code
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Payment Method a Ticket Buyer Selects
Create Actions Triggered by the Payment Method a Ticket Buyer Selects
In TicketSpice, you can create actions that trigger based on the payment method someone selects. For example, you can change the maximum number of tickets allowed per order from 2 to 3 if an attendee selects your cash/check payment method.
On the left-hand side, select the payment method you want to target
Select your desired option
The Is Selected option will trigger your action when a specific payment method is selected
The Is Not Selected option will trigger your action when a specific payment method is not selected
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Add Your Ticket Limit Action
Note: For Reserved Seating pages, actions cannot be used to target the venue itself. This means you currently cannot use actions to dynamically change the maximum number of Reserved Seating seats allowed per order.
On the right-hand side, select Set Tickets Per Order from the dropdown
Enter the maximum number of tickets allowed per order in the text field on the right
Select the Tickets field from the dropdown
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: It is important to know that actions run from top to bottom. So if you have multiple actions in your TicketSpice page, actions towards the bottom can override actions above them. You have full control over the order of your actions and can reorder as needed. Because the order of actions can impact how your page behaves, we highly recommend previewing and testing your page before publishing it live. This helps ensure that all your actions work together the way you intend.
Manage Your Actions
Find the Action you would like to manage, and click any of the following icons:
The pencil icon allows you to edit the action
The pages icon allows you to copy the action
The + icon allows you to create a new action
The trash can icon allows you to delete the action
FAQs
What's the best way to test my actions?
What's the best way to test my actions?
We recommend using Preview mode to test your actions. Preview Mode allows you to review the visual and communication experience of your event page without processing real payments or saving data. Since Preview Mode respects actions and date-based conditions, you can test your page in real time to ensure everything functions as expected.
To use Preview mode, go to your TicketSpice edit page
Save any changes on your page by clicking Save in the top-right corner
Select the Preview button in the top right corner
Warning: Because the Preview mode is only used for testing, do not share this URL with attendees. This link will not accept real orders or payments.
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
A common reason a disabled payment method still appears on the live page is that there is an action on the page that references that payment method. Actions override the payment settings in the page builder. So, if an actions includes a reference to a payment method, it will appear on the live page — even if that method is turned off in your settings.
To fix this, review your actions and remove any references to the payment method you no longer want to offer.