With the Attendee Account Center, you can give attendees a simple way to manage their own orders. When enabled, attendees can create an account to view all of their tickets and purchases for your events.

You can choose to enable the Account Center on one or multiple event pages, set permissions for editing tickets, charge a fee for making changes to specific fields, and allow attendees to transfer their tickets if they can no longer attend.

Enable the Attendee Account Center

When the Attendee Account Center is enabled, attendees can use their email to log in and easily manage their ticket orders. You can control when attendees see the link to log in.

From the top menu bar, click the pencil icon on the page you want to edit
Hover your mouse over the Settings tab in the top menu bar
Select Attendee Permissions from the dropdown
Toggle the Allow Attendee to Create an Account button to Yes

Select when attendees can see the option to log in. By default, no dates or times are set, so attendees will always see the option. To restrict this, enter a specific date and time range
Select where to display the link to the Attendee Account Center
- Click the At the bottom of the receipt page checkbox to show attendees the link to the Attendee Account Center on the confirmation page. If desired, customize the message and the button text
- Click the On email confirmations checkbox to show attendees the link to the Attendee Account Center on the confirmation email. If desired, customize the message and the button text

Pro Tip: When you limit the dates and times attendees can create accounts, TicketSpice will only display the link to the Account Center on the confirmation page and/or confirmation email during that window.

It's important to note that this feature limits login based on the date the attendee purchases tickets, not the current date. For example, if someone purchases tickets while the account creation window is open, their confirmation page and email will include the Account Center link. Even if the window later closes, they can still use that link to log in at any time.

Customize Attendee Permissions

After enabling the Attendee Account Center, you have full control over the actions attendees can take for each individual event page. From here, you can customize permissions such as whether attendees are allowed to edit their tickets, whether an edit fee should apply, and whether ticket transfers are permitted. You can also create a button that links to your Account Center, making it easy for attendees to access and manage their orders.

Allow Attendees to Edit their Tickets

TicketSpice makes it easy to let attendees update their own orders. When this option is turned on, you can decide when edits are allowed, customize if attendees can make changes that result in a partial refund, and determine which fields attendees can modify.

Pro Tip: In TicketSpice, attendees cannot cancel their order entirely. They can only edit their order. If an attendee wants to cancel their order, they will need to reach out to the event organizer.

Toggle on Allow Attendees to Edit their Tickets to Yes
Set when attendees can make changes to their orders. If this option is left blank, attendees can edit their orders up to the date of their event. You can add a date and time if you want to restrict this

Toggle the Allow changes and downgrades button to Yes to allow attendees to make changes that result in refunds. This option is turned off by default. Note: Attendees cannot cancel their order, even if this option is turned on
If you have a date-based event, toggle the Allow Ticket Holders to Make Changes to their Orders the Day of their Event to Yes if you want to allow attendees to make edits to their orders on the day of their event. By default, TicketSpice only allows attendees to make adjustments to their order until 11:59PM the night before the event or ticket date. Enabling this setting overrides this default setting
Use the Disallow These Fields from Being Edited to restrict attendees from editing specific fields

Note: Allowing attendees to make edits that result in partial refunds does not give them the ability to cancel their entire order. It only permits changes such as reducing the number of tickets or removing merchandise items.

Enable a Change Fee for Edits

You can charge a change fee when specific edits are made within an order. This change fee can trigger when updates are made to the ticket details, event selections, or other designated options.

When enabled, a change fee is applied if an attendee updates one of the fields you specify in the Account Center. If an order is edited in the backend, TicketSpice will automatically add a pre-checked change fee when those same fields are modified, which can be kept or removed before saving.

Add a Change Fee When Tickets are Modified or Removed

In TicketSpice, you can apply a change fee when tickets are modified or removed from an order. This option does not apply a change fee when tickets are only added.

Toggle Enable Change Fee for Edits to Yes
Choose whether the fee is a flat amount ($) or percentage (%)
Enter the change fee amount
Toggle Apply Change Fee Modifying Tickets to Yes

Pro Tip: When using a percentage-based fee, the fee is calculated based on the original order total, not the updated order total.

Note: The specific actions that trigger a change fee with this feature depend on your page type. Below is a breakdown of the actions that will trigger a change fee for each page type:

Date-Based Pages

Editing the ticket date or time slot
Removing tickets from an order
Changing the ticket level by replacing one ticket with another

Series of Event Pages

Changing the selected event
Removing tickets from an order
Changing the ticket level by replacing one ticket with another

Standard Pages

Removing tickets from an order
Changing the ticket level by replacing one ticket with another

Add a Change Fee When Non-Ticket Level Fields are Modified

You can apply a change fee when non-ticket fields are edited, such as merchandise selections, session choices, or custom fields.

Toggle Enable Change Fee for Edits to Yes
Choose whether the fee is a flat amount ($) or a percentage (%)
Enter the change fee amount
Set Apply Change Fee When Modifying Tickets based on whether you also want ticket edits to trigger the fee. Click here to learn more about this option

In the Apply Change Fee When These Fields Are Modified section, use the field selector to choose which fields trigger a change fee. Only selected fields will apply the fee when updated

Pro Tip: Change fees can be applied to fields even if they do not have a price associated with them

Note: When this option is used, any update to the selected fields will trigger the change fee. This includes changes that increase the order total, such as adding merchandise

Allow Attendees to Transfer their Tickets

Ticket transfers allow attendees to transfer their tickets to another interested buyer. If an attendee can no longer attend and refunds aren’t offered, they can recoup their costs by transferring their ticket to someone who can go in their place. Click here to learn more about ticket transfers.

Toggle the Allow attendee to transfer their tickets button to Yes
Set when attendees can transfer their tickets, if desired. If this option is left blank, attendees can transfer their orders up to the date of their event
Add a Transfer Fee to charge a fee for transferring your ticket, if desired. This fee can be a fixed dollar amount or a percentage

Note: Once the transfer is completed, the original ticket buyer will be refunded. If you have a change fee, this fee will be deducted from the refund the ticket buyer sees. The original tickets will be canceled, and the new ticket buyer will receive new tickets

Create a Button for Your Website

The Website Button Builder lets you quickly create a button for your website that attendees can click to log in to their account.

Scroll to the Website Button Builder section
Select whether you'd like to have the button open the link in a new window or open in a pop-up over your website
Customize the Button Text
Customize the Button Text Color and Button Background Color
Copy the HTML code that appears in the box on the right, and add this code to your website

Configure Your Account Center Settings

In TicketSpice, you have control over the look and feel of your Account Center. From customizing design settings to updating the email “from” name, you can tailor key elements to match your brand and provide a seamless experience for your customers. You can also personalize the support details that appear at the bottom of the Account Center, ensuring your ticket buyers always know how to reach you. These simple customizations help you present a consistent, professional presence across your Account Center.

Pro Tip: The Account Center settings are applied to your account center across TicketSpice, RegFox, RedPodium, and GivingFuel.

Getting Started

From the top menu bar of your account, hover over the Extras tab
Select Attendee Account Center from the dropdown

Pro Tip: You can use the Account Center URL link to send the account center URL to your ticket buyers. Ticket buyers can log in through this link.

Customize the Account Center Design

The Account Center Design section can be used to customize the design of your event's account center.

Scroll to the Account Center Design section
Select Upload Image to upload a logo to your account center. When this is added, TicketSpice will display this logo in the top left corner of your account center
Customize the Background Color and Text Color as desired by clicking the color circles and selecting the desired color, or manually adding a color hex you would like
Customize the Welcome Message that appears after attendees log into the Account Center
Toggle the Unsubscribe button to Yes to allow your subscribers to unsubscribe from your email list
Scroll down and click Save Changes to save your Account Center settings

Customize the Email Settings

The Email Settings can be used to add and customize the email from name that will appear on all emails sent from the Account Center.

Scroll down to the Email Settings section
Edit the Email From Name as needed. This is the name that will appear as the sender on all emails sent from the Account Center

Customize the Support Information on the Account Center

The Support section can be used to customize the contact details that appear at the bottom of each page in the Attendee Account Center.

Scroll down to the Support section
Customize the Support Email for the Account Center. This will appear at the bottom of every page in the Account Center, and will be the reply-to email address for your ambassador payout emails and team summary emails
Add a Support Phone if desired
Scroll down and click Save Changes when you have customized the settings as you would like

Add a Widget that Links to the Account Center

The Widget Button Code can be used to create a button that links to the Attendee Account Center so your attendees can easily access this page if needed.

Scroll down to the Widget section
Copy the widget code, and use it to paste onto another page

FAQs

Can I use the Attendee Account Center for my Reserved Seating event?

Right now, the Attendee Account Center cannot be used with Reserved Seating pages.

What does the Attendee Account Center look like? How do my attendees use this feature?

Click here to learn more about how attendees can use the Attendee Account Center to view and manage their orders.

Can I display the Attendee Account Center link directly on my ticketing page?

Click here to learn how to display the login link for the Attendee Account Center at the top of your ticketing page.

Issue A Full or Partial Refund Without Changing the Order's Status

Cancel an Order and Give a Full or Partial Refund if Needed

View and Manage your Orders in the Attendee Account Center (Attendee Guide)

Ticket transfers between attendees

Edit a Ticket Order