There are two ways to go about providing terms, policies, conditions, release of liability, etc. and having ticket buyers or attendees review, acknowledge and sign a with a digital signature.
Terms
The Terms field is where text or a PDF can be uploaded to display your terms and conditions. This field would collect a checkbox acknowledgement by the ticket buyer or a digital signature from them to acknowledge they agree to the stated terms.
The Terms field is design to only capture acknowledgment of the terms from the ticket buyer prior to submitting an order and not from each individual ticket holder. For example, if a ticket buyer purchases their ticket plus three additional tickets for their friends, it would only capture the ticket buyer's acknowledgment and not their friends'.
Waiver
The Waiver field on the other-hand is designed to collect a digital signature from each attendee prior to being issued tickets for the event. Once a waiver is signed, that person's tickets will be generated and emailed in an updated confirmation email.
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Adding a Terms field
From the Pages screen, click the Pencil icon on the page you'd like to add the Terms to
Scroll below the ticket block and hover your mouse over the field you'd like to add Terms below and click the plus button to add a field
Select Terms from the Data Collection column
NOTE: The Terms field can also be added to each ticket level to capture an agreement per ticket selected. But, this doesn't make as much sense since it is typically just the ticket buyer present when placing an order so they would clicking to agree on behalf of each ticket holder.
Customize your Terms
Update the label of your Terms field
Choose whether you'd like to upload a PDF of your terms or paste in text
Choose whether to have ticket buyers check a box to agree to the terms or provide a digital signature
Attendee experience of Terms
Preview of check box agreement or finger (digital) signature format
If someone tries to submit their order without agreeing to the terms, the field will turn red and not allow them to submit until acknowledged with a checked box or signature
Adding a Waiver
From the Pages screen, click the Pencil icon on the page you'd like to add a waiver to
Click the + Add a Question button or plus button under the ticket level you'd like to capture a waiver for (NOTE: You'll want to follow these steps for each ticket level if you'd like to capture a waiver for each attendee for each ticket level)
Customize your waiver
Customize the field label, waiver instructions and waiver text
If you'd like to collect and require any of the following information, toggle that option to Yes
Date of Birth
Phone Number
Selfie
Photo ID
If you'd like to collect any additional documentation or write any custom questions, you can do so by clicking the + Collect Additional Documentation or + Add Question buttons
Attendee experience of Waivers
Here is how Waivers will appear on your ticketing page
Once an order is completed, the notification to sign the waiver will be displayed on the confirmation screen and in the confirmation email. The ticket buyer is given the following options:
Copy a link to the waiver and send to the attendee to complete their own waiver
Text message a link to the waiver to the attendee
Complete their own waiver
Once the waiver has been completed and signed, they will invited to either download a copy of the waiver or to view the tickets.
💡Tip: If you also collect an email field under the ticket level where you are collecting the waiver, the attendee can enter the email address of the other attendees and the request to sign the waiver will be automatically emailed to them when the ticket buyer submits their order.
Waivers on Box Office
When you have waivers enabled on your page and make a sale through the Box Office app, you can invite the attendee to sign the waiver right there through the Box Office app, or send them a link to sign the waiver from their phone. Or, you can even bypass the requirement of the waiver if you are using paper waivers on-site and just check them in.
Here is how it works:
When an order is completed on Box Office that is requiring a waiver to be signed, you will see the "Complete Waivers on This Device" and "Complete Waivers on My Phone" buttons
Complete Waivers on This Device
If you tap "Complete Waivers on This Device" and then tap "Sign Waiver" the attendee(s) can fill out and sign their waivers right there through the Box Office app
Once the waivers are signed the tickets can then be checked in and/or text to the attendee
Complete Waivers From My Phone
If you tap "Complete Waivers From My Phone" a QR code will appear that the attendee can scan with their Phone which will take them to the receipt to sign their waiver
Once the waiver has been signed by the attendee, you can then check them in. They also will be able to access their tickets from their phone
FAQ's
Q: Do waivers accept PDF file uploads?
A: Waivers accept JPG and PNG images but not PDFs
Q: Why can't I do group check-in?
A: When you have waivers enabled on your page, group check-in is disabled in the scanning app for your order. This is due to the system needing to validate that each of the attendees in your order have signed their waiver
Q: Can I export signatures for the Terms field?
A: Yes, you can export the finger (digital) signatures as png images. Here is how:
Hover over Reports and select Exporter
Select the Signatures Export Type
Choose the page you would like to export signatures from and download in a png file. Click the options below for additional exporting functions and to see a sample of a signature export.
Q: Can I export the signed waivers?
A: Yes, you can export waivers as PDFs. Here is how:
Hover over Reports and select Exporter
Choose the Waivers export
This will allow you do download the signed waivers as a PDF. It will include the information you collected in the waiver, their selfie and driver's license if captured and other details such as the date signed, IP Address, Device Name, Browser / Operating System, Ticket ID, etc.
