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Complete an Offline Cash or Check Payment

If a ticket buyer paid offline via cash or check or some other non-credit or debit card form of payment, here is how to complete their order

Ashley avatar
Written by Ashley
Updated this week

If you have enabled offline payments on your TicketSpice page, attendees can choose a non-credit or debit payment method, such as cash, check, or another manual payment option. Once you receive their payment, you'll need to mark it as complete in the system to ensure they receive their confirmation email and QR code for entry.

This article will guide you through the process of completing an offline payment, as well as how to void an offline payment if an attendee does not submit their payment.

Note: To track offline payments in TicketSpice, offline payments must be enabled, and the ticket buyer must have already submitted their order and selected to pay via offline payments. To learn how to enable offline payments on your ticketing page, click here.

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Complete an Offline Payment

Pro Tip: Users can filter their orders by status to locate all orders in a Pending Offline status. To do this, use the Status filter box next to the search box to find all Pending Offline orders.

  • To complete an offline payment, hover your mouse over the Reports tab in the top menu bar

  • Select Transactions from the dropdown

  • Search for the billing name name, order number, or billing email in the search box

  • Click the eye icon next to the order you want to complete

  • Click Complete

  • Select Complete by Offline Payment

  • Enter a Reference Label

  • Add a custom Confirmation Message to send to the ticket buyer (if desired)

  • Enter any admin notes (if desired)

  • Check the box to mark that you understand that updating the transaction cannot be undone. Once you mark the Transaction Complete, it cannot be reversed back to Pending

  • When ready, click Complete Transaction

NOTE: You can also choose Complete by Card Payment if an attendee later decides that they would like to pay via credit or debit card. Completing an Offline Payment by card will void the original Pending Offline Payment and record a new card transaction for this order.

Once you complete an offline payment, the status will update from Pending Offline Payment to Completed. The Transaction Method will show as Offline with a Completed status. If you chose to add a note, that note will display below as well.


Void an Offline Payment

If a ticket buyer doesn't submit their payment, you can void their order. This will update the status of the order in TicketSpice and open up additional ticket(s) for your event if your event has a limited supply. Here is how to void an offline payment in TicketSpice.

  • Hover your mouse over the Reports tab in the top menu bar

  • Select Transactions from the dropdown

  • Search for the attendee's name, order number, or billing email in the search box

  • Click the eye icon next to the order you want to void

  • Click Complete

  • Select Void

  • Check the box to mark that you understand that updating the transaction cannot be undone. Once you mark the Transaction Void, it cannot be reversed back to Pending

  • When ready, click Refund Transaction


Send an Offline Payment Reminder Email

If you are approaching a deadline when Offline Payments are due, you can go into the transaction and click Send a Reminder to remind the attendee to send in their Offline Payment. When you click Send a Reminder, an email field will be opened, where you can enter a custom message, instructions on where to send the payment, etc.

Pro Tip: Users can filter their orders by status to locate all orders in a Pending Offline status. To do this, use the Status filter box next to the search box to find all Pending Offline orders.

  • To send an an Offline Payment reminder email, hover your mouse over the Reports tab in the top menu bar

  • Select Transactions from the dropdown

  • Search for the attendee's name, order number, or billing email in the search box

  • Click the eye icon next to the order for which you want to send a reminder email

  • Click Send Reminder, and send your email from the email field that opens


FAQs

When is the TicketSpice fee applied to offline payments?

The TicketSpice fee is applied for Offline Payments when the original order takes place and the status is set as Pending Offline Payment.

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