We offer you the ability to add tickets to orders, or you can allow your attendees to do so by logging into the Attendee Account Center.
If you prefer to add the tickets, follow the steps below.
NOTE: You'll need Report user permissions in order to edit orders. If you are unable to edit, you can reach out to your account admin to inquire about increasing permissions
1. From the Pages screen, select Orders
2. Search the name on the order you'd like to add tickets to
3. Click the pencil icon to edit the order
4. Locate the ticket level(s) you'd like to add more tickets to and click the dropdown to make your selection
5. If adding new tickets results in an up-charge, you will be prompted to charge the card on file they originally paid with
6. You also have the option to select Do not charge if you wish to give the attendee the additional tickets for free
Note: If you choose Do not refund, an Admin Change Fee will be notated under details and will also be visible in reports so you can later reference the decision.
7. You also can choose to Charge a different card than the one they originally paid with
8. If you choose to charge a different card, you will be prompted to enter the new credit card details
9. You can send an updated confirmation email that will include their new tickets as well as a custom message
10. Enter your custom message and click Save & Charge
11. You can then scroll down to notice the new tickets added to the order
12. As well as the new charge
Good work adding those tickets! 🎉